Prime - Crawfordsville

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Looks new

Customer Service - 5.0/5.0 -

Friendly and helpful

Likely to Recommend - 5.0/5.0 -

It was very clean inside and out

Repair Quality - 5.0/5.0 -

It looks like new

Customer Service - 5.0/5.0 -

Very nice and helpful

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Repair looks like the incident never happened! Great team at Prime Crawfordsville

Customer Service - 4.0/5.0 -

Great customer service, wished they would have communicated more with me. I had to reach out to them most of the time.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very happy with their work!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The only thing is it took longer than informed 2 we instead of a week but I understand the hood came in damage and had to be reordered.

Customer Service - 5.0/5.0 -

Very polite and kept me updated

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great at communication

Likely to Recommend - 2.5/5.0 -

I would recommend for the quality of work provided, but I would not recommend due to the lack of communication.

Repair Quality - 5.0/5.0 -

The repairs to my vehicle look great.

Customer Service - 2.0/5.0 -

Poor communication from a customer service standpoint. My vehicle went in for body repairs after being rear-ended on a Monday. They quoted me 16 hours for the repairs. Since I'm not a mechanic, I really had no idea how long 16 hours would be in terms of days. I asked for an update the following Wednesday. I'm told they had to order more parts and will let me know when they arrive. Ok, that's fine, I understand there was more damage than could be seen on the surface. I didn't hear back from them about whether or not the parts arrive, so I asked for an update on the following Monday (1 week after I dropped my car off). I didn't receive a response. Since I didn't hear back, I go ahead and extend my rental car for another week. I then ask for another update on Friday. I am told that it is still scheduled to be complete on Tuesday. Well, that's the first time I was given an actual date of completion. But no problem, I finally have an update and estimated date for pickup. I extended my rental to Wednesday just in case the shop needed an extra day. Tuesday morning I asked for an estimated time of completion so my husband knows when he can go pick it up. Again, no reply. So about 1.5 - 2 hours later, my husband goes up to the shop thinking it would just be easier to talk to them in person instead of waiting for a response via text. The woman working the front desk was rude with him and says I was never told it would be ready on Tuesday and wants to know who told me that. My text message received from your body shop shows otherwise. After she was unable to assist my husband, a mechanic came over, says he will check on the repairs, and give him a call. He calls my husband a few hours later to let him know it should be ready by noon the following day. Ok, no problem. The next day, he calls about 1 pm to let my husband know there was an issue after they put my vehicle back together and will give him another call to let him know when it will be ready. Finally, on Thursday, the mechanic calls to let my husband know my vehicle is ready for pickup. We are really appreciative of the mechanic that took over communication and keeping us updated on the remainder of the repairs. I honestly have no problem with how long the repairs took, because again, I'm not a mechanic and do not know how long these things take. What I do have a problem with is the lack of communication. They had my vehicle for a total of 13 business days and only once did I receive an estimated completion date after 4 inquiries. Two of those inquiries were left unanswered.

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0 -

The work was done very well. Communication needs to be better on what stage your car is in and approximately when it will be done. Also wheels were ordered and my insurance was notified but I wasn’t told until I called to check on when I could pick my car up. Just an fyi on better communication.

Customer Service - 3.0/5.0 -

See comments on first page. Staff are super nice . I just had no idea what was going on with my car.

Returned Clean

My Experience - 5.0/5.0 -

Id like to thank all the people that worked on the wife's trailblazer. It look amazing. And she was very happy that someone vacuumed it out. Lol Again, thanks you all did an excellent job.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

So far so good. Keep up the good work.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent service

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

There was a problem with one of the parts but it was fixed quickly

Customer Service - 5.0/5.0

Returned Clean