Prime - Rascal
In operation 43 years, 15 years at this location.
Prime Body and Paint is the BEST in auto body and collision repair. At Prime Body and Paint we take great pride and stand behind all of our repairs with a lifetime warranty. If you need repairs to your vehicle Prime Body and Paint is your # 1 choice to get your vehicle fixed and back on the road! We work with all insurance companies and make the repair process as easy as possible. When its "crunch" time no worries its Prime time!!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Can't even tell. Might be in touch for the other side.
Customer Service - 5.0/5.0 -
Everyone was pleasant:)
Likely to Recommend - 0.5/5.0 -
Absolutely not.
Repair Quality - 0.5/5.0 -
Quoted 1 week and it took a month. First off, Connor tried to give me my vehicle back with a chip to the hood and my front bumper not even close to lined up with the fenders. I THE CUSTOMER had to point both these things out to him. How does a body shop not catch these!? When I pointed out the hood he acted shocked when you could clearly see the chip but they just decided to paint over it. Secondly Connor tried to convince me that the bumper was normal “that’s how they come nowadays” saying that’s how his Honda is when he replaced his front bumper. The fact that your establishment didn’t see anything wrong with either of these flaws and signed off on it as done is embarrassing. Finally after saying no to taking my car he told me they’d order another bumper that could take 2 weeks. I said that’s fine just get it done. He did try to offer me to just sign off on the car and let me take it home with the messed up bumper on till the new one came in.. So basically he wanted to close the contract and get paid not knowing if the next bumper would work. Very unprofessional. Finally the next bumper comes in he says it fits much better and they paint it. I get there the next business day and the front bumper is still off, the driver side has a much larger gap around the headlight and meeting with the fender. He keep trying to to justify it. I asked since yall are a BODY SHOP can’t you guys get it lined up to fit flush with the body?? He said there’s nothing they can do. At this point I’m over the bullshit. My insurance paid a 3-4k payment for me to get my vehicle back with a messed up bumper while your BODY shop saying there’s nothing they can do. What an absolute joke. Also had Connor run my car to a local shop for a diagnostic for 2 issues acting up that started after my accident. The shop charges 120 PER diagnostic. I’ve never had a shop do that, so instead of reaching out to me and asking if I wanted to spend $240 on diagnostics (as a business should) he just signs off on it and has them do it. Complete unprofessionalism from this business. I should of known better from the first day Connor was trying to pressure me into giving them my business. I want my bumper fixed, like it up as it should be. I have pictures and you can clearly see the driver side says a lot more than passenger. I did point that out to Connor and he said there’s nothing they can do about it. Ridiculous
Customer Service - 0.5/5.0 -
Lack of communication and effort to satisfy my concerns on the work done to my vehicle
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Luke did a wonderful job on my repair and kept me updated frequently on my vehicle’s status. Thank you!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
Felt very connected where my car was in the process of completion.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0 -
The body work completed was fantastic, couldn't tell that any damage was done to it in the first place.
Customer Service - 2.0/5.0 -
There was little regard for leaving me without a vehicle and paying out of pocket for a rental. I understand backorders are out of the body shops control. However, it seemed there should have been some verification that the required parts are available prior to disassembling a drive-able vehicle.