Prime - Rascal
In operation 43 years, 15 years at this location.
Prime Body and Paint is the BEST in auto body and collision repair. At Prime Body and Paint we take great pride and stand behind all of our repairs with a lifetime warranty. If you need repairs to your vehicle Prime Body and Paint is your # 1 choice to get your vehicle fixed and back on the road! We work with all insurance companies and make the repair process as easy as possible. When its "crunch" time no worries its Prime time!!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
My second time to use them. Very happy.
Repair Quality - 4.5/5.0 -
Car delivered on time . Windows could have been a little better.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks brand new! Thanks
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
great communication, professional service, excellent repair, quick!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
quick, easy, convenient and quality work. looks good.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am impressed with the timely response, professionalism, attention to detail, and being kept informed of the progress of my repair. I am very pleased with Prime and their employees! I will recommend them to family and friends!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The repair was quick and the communication was great. Also the interior and exterior detailing was amazing and greatly appreciated. I plan on recommending Prime to anyone in need of auto body work
Likely to Recommend - 5.0/5.0 -
…and I would come back if I needed any other repairs!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was so friendly and helpful!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
There was approximately 3 weeks in delay to the planned completion date. Only one call describing a 4 day delay to the repair evolution was received. Aside from that, getting updates regarding the process and delays was customer initiated. All other communications were professional and well received.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast and great job when finished. Highly recommend
Customer Service - 5.0/5.0 -
They kept us appraised and let us know a number to contact Prime, if necessary.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
The repair work looks good. Coolant was marked as replaced and first day getting vehicle back I had a service warning for it. Checking coolant, it was below the min line.
Customer Service - 0.5/5.0 -
I did not receive any updates about my vehicle, unless I reached out first. I tried texting for updates & was completely ignored, so then I started calling daily. I was originally told 5-6 business days, I received notification my car was ready on day 17, or the 13th business day. Not sure why I wasn’t texted a daily update once we were past the initial estimated completion date, especially when customers are told that “texting is preferred communication method”. I also believe I was given the run around for reasoning of the delay, as the shops’ delayed reasoning didn’t match person to person. Was told on 10/26 that a part was missed in the initial order but was super simple to bolt on, would be delivered 10/28. Then 10/28 they said part was there, but I’d have to wait until 10/31. On 10/31 I was told the delivery was damaged/re-ordered, I was then told it was the fog light. Fog light was clearly damaged when I dropped my vehicle off on 10/18. I work in an industry that experiences delivery delays& I understand this happens but I did not appreciate the blatant dishonesty. It’s also very obvious the shop doesn’t communicate with eachother when I’m given a range of excuses.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Understandably, it took a long time to just get grill for my truck.