Pro Collision of West Michigan Inc.

5.0 (965reviews)

100%

(616) 791-4988

4089 Remembrance Rd NW, Grand Rapids, MI 49534

100%

See Photos

4089 Remembrance Rd NW
Grand Rapids, MI 49534

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

About Pro Collision of West Michigan Inc.

See Photos

4089 Remembrance Rd NW
Grand Rapids, MI 49534

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

In operation 35 years, 33 years at this location.

Courtesy vehicle while yours is being repaired. We work with all insurance companies. Some of our DIRECT REPAIR PROGRAMS are with, Allstate, AAA and State Farm. We at Pro Collision of West Michigan utilize environmental friendly water-base paint products.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Motorcycle Repair
Paintless Dent Repair

Payment Types

Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:30 pm
Tue	8:00 am - 5:30 pm
Wed	8:00 am - 5:30 pm
Thu	8:00 am - 5:30 pm
Fri	8:00 am - 4:30 pm
Sat	Closed

* Holiday hours may differ.

Chrysler

Dodge

Fiat

Ford

Hyundai

I-Car

Jeep

Kia

Ram

Call

Website

Reviews (965)

Sort By:
Newest
Rating

767 Customers Rated

5 Stars

75.8% Complete

(731)
4 Stars

3.3% Complete

(32)
3 Stars

0.3% Complete

(3)
2 Stars

0.1% Complete

(1)
1 Star

0% Complete

(0)
< 1 Star

0% Complete

(0)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new or better than expected upon return. The team receives high marks for proactive communication, including text updates throughout the repair process, which customers highlight as a standout differentiator. Timeliness is a recurring strength, with numerous customers reporting their vehicles were completed ahead of schedule. Complimentary interior and exterior detailing is frequently mentioned as a delightful, unexpected bonus. Customers also appreciate the availability of loaner vehicles and the seamless coordination with insurance companies. A few customers noted minor post-repair touch-up needs, and one mentioned a delay due to overseas parts availability, though both were handled professionally per customer accounts.

Select to learn more

Service Quality
Timeliness
Communication

"Service was outstanding. My car was returned very clean and washed. Service was completed within estimated ..." Read more

"Pro Collision was helpful, kind, and knowledgeable. They provided me with a clean rental car and kept ..." Read more

"... informed and did a great job on my 2025 Silverado. It looks as if it came from a showroom floor. I would recommend anybody to them. Great customer ..." Read more

"... Collision do a beautiful job on the needed repairs. They went the extra mile and vacuumed my car and wiped down the inside. What a treat. Thank you ..." Read more

"Great service from start to end. Repairs are top notch."

"... collision ever! Gave me a date and started on it asap and gave it back to me the date they said it would be done kept me updated which I love. HIGHLY RECOMMEND. thank ..." Read more

"... been more helpful! I received texts with updates, they finished in way less time then they quoted and did an excellent job. I am so glad to have found ..." Read more

"... pleased with the time it took to get the job done! 2 days earlier than expected! PERFECT!" Read more

"Two days ahead of schedule"

"Very impressed with Pro Collision. They were on or ahead of schedule on everything. Did great work vehicle looks wonderful."

"... excellent experience with Collision Center Name. Their communication was outstanding from start to finish—they kept me updated every step of the way and made ..." Read more

"... Service was completed within estimated completion time. I especially liked the text updates on status. This is something no other place does and is a key ..." Read more

"Pro Collision did a very good job communicating what was going to happen with my vehicle and during the repair process. We ..." Read more

"The staff had great communication and kept us updated on the status of the repair work and claim via phone ..." Read more

"Communication was very good. Any questions or concerns were addressed very quickly."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Service was outstanding. My car was returned very clean and washed. Service was completed within estimated ..." Read more

"Pro Collision was helpful, kind, and knowledgeable. They provided me with a clean rental car and kept ..." Read more

"... informed and did a great job on my 2025 Silverado. It looks as if it came from a showroom floor. I would recommend anybody to them. Great customer ..." Read more

"... Collision do a beautiful job on the needed repairs. They went the extra mile and vacuumed my car and wiped down the inside. What a treat. Thank you ..." Read more

"Great service from start to end. Repairs are top notch."

"... collision ever! Gave me a date and started on it asap and gave it back to me the date they said it would be done kept me updated which I love. HIGHLY RECOMMEND. thank ..." Read more

"... been more helpful! I received texts with updates, they finished in way less time then they quoted and did an excellent job. I am so glad to have found ..." Read more

"... pleased with the time it took to get the job done! 2 days earlier than expected! PERFECT!" Read more

"Two days ahead of schedule"

"Very impressed with Pro Collision. They were on or ahead of schedule on everything. Did great work vehicle looks wonderful."

"... excellent experience with Collision Center Name. Their communication was outstanding from start to finish—they kept me updated every step of the way and made ..." Read more

"... Service was completed within estimated completion time. I especially liked the text updates on status. This is something no other place does and is a key ..." Read more

"Pro Collision did a very good job communicating what was going to happen with my vehicle and during the repair process. We ..." Read more

"The staff had great communication and kept us updated on the status of the repair work and claim via phone ..." Read more

"Communication was very good. Any questions or concerns were addressed very quickly."

Claire (Jeep owner) reviewed 8/31/26

The team worked very efficiently and was communicative and even got done with my car early. They did a great job and cleaned it out for me and it looks better than it ever has! I would definitely use Pro Collision again!

They did a great job! They were very fast and communicative and cleaned my car for me. It looks the best it ever has!

Katherine (Kia owner) reviewed 8/24/26

I had a really great experience with Pro Collision. The free loaner was great, my car was completed ahead of schedule, and it was returned completely clean - inside and out. It’s like getting a new car back! Would definitely recommend!

Marlinda (Ford owner) reviewed 8/20/26

Jeffrey (Ford owner) reviewed 8/17/26

High quality, fast, and I loved the automated status updates! Thanks for a great experience.

Carl (Nissan owner) reviewed 8/14/26

Mallory (Chevrolet owner) reviewed 8/13/26

John (Nissan owner) reviewed 8/13/26

Best experience I've ever had at a body shop.

Nichole is great and easy to deal with

Marcy (Nissan owner) reviewed 8/13/26

Completed on time, updates throughout the process and very personable employees.

They did a great job, completed on Schedule and sent several updates during f the process.

Employees took time to explain repair and the steps taken.

Chelsey (BMW owner) reviewed 8/10/26

Fast, communicative, quality work and flexible. Solid second experience.

Barbara (Chevrolet owner) reviewed 8/6/26

I am very satisfied with the work you did on my vehicle . I have done business with them for a few years and I'm very very happy with their work

The customer service is exceptional

Kevin (Chevrolet owner) reviewed 8/6/26

Brandon (Genesis owner) reviewed 8/6/26

We were updated frequently on the status and it was super helpful having a loaner car during the repair!

Lucia (Honda owner) reviewed 7/27/26

Very satisfied with repair.

Samuel (Jeep owner) reviewed 7/25/26

Thomas (Subaru owner) reviewed 7/17/26

Quality work and done quickly

Claire (Subaru owner) reviewed 7/13/26

John (RAM owner) reviewed 7/8/26

Cody (Chevrolet owner) reviewed 6/30/26

Barbara (Buick owner) reviewed 6/25/26

The staff at Pro Collision was super friendly with excellent communication. Our car looked like brand new!! Will definitely use them again!

Brian (Kia owner) reviewed 6/22/26

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Some insurance companies may want you to visit their Claims Center for an inspection before having your car repaired. You can do this, or you may leave your car at your auto body repair shop and ask that the insurance company inspect the car there.

Pro Collision of West Michigan Inc.

Take photos and get an online estimate

Schedule an estimate appointment

About Pro Collision of West Michigan Inc.

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (965)

767 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean