Doug's Auto Body Standale

5.0 (411reviews)
100%
O-199 Lake Michigan Dr NW,  Grand Rapids,  MI  49534

In operation 51 years.

Quality Collision Repair Since 1975!! Now with three locations to better serve West Michigan.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (411)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting flawless paint matches and results so perfect the damage is undetectable. The team is widely recognized for friendly, professional, and knowledgeable service that puts customers at ease throughout the process. Timely communication via text and email updates is frequently highlighted as a standout feature, keeping customers informed every step of the way. Many repairs were completed ahead of schedule, exceeding expectations. Customers also appreciated bonus touches like interior and exterior detailing. A few customers noted minor areas for improvement, including loaner car cleanliness and occasional parts-related delays, as mentioned directly in their feedback.
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"... truck and these guys did an amazing job fixing it. The work is so perfect you cant even tell it was damaged. They are extremely skilled professionals." Read more
"Repair looks great, like it never was damaged."
"... communication, compassion to our situation, and the excellent work from staff were amazing and just a fresh breath of air. They made the process and whole ordeal ..." Read more
"The Team went above and beyond on our repair of our 2018 Honda Odyssey van! Our van was returned ..." Read more
"I am very happy with the results of my car. They are such great people to work with. I will definitely ..." Read more
"Was promised Friday and it was ready by Thursday."
"They got the vehicle done earlier than the original estimate!"
"I was on a short vacation and my car was ready the day before my return. Fantastic!"
"They had my truck ready in the time they promised."
"Did a great job and got the car back sooner then planned"
"Great communication. Texts were sent out regularly with updates on progress."
"Its the care and communication that set this place above the rest."
"Was very happy with communication and quick service . Loaner car could have been cleaner inside . Looks ..." Read more
"Appreciate to text updates."
"Everyone I spoke to was so friendly and so helpful during the entire process, even to the point of helping coordinate a rental ..." Read more

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Carla and the team were amazing. Very friendly and kind

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Good work and supporting!

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Love Doug’s. They always do a great job. Quick and always flexible with my schedule.

Customer Service

Always great attitudes

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My Experience

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Repair Quality

Repair looks great, like it never was damaged.

Customer Service

Appreciate to text updates.

Returned Clean

My Experience

The repairs look good, the work was done within the time promised and Carla was exceptional with her service, friendliness, professionalism, and follow up.

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Carla was a true professional and very friendly to work with. The work done on the vehicle looks great.

Repair Quality

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Have had the vehicle back about a week and all looks great.

Returned Clean

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My Experience

Very knowledgeable and professional

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Doug’s was amazing! Professional, thorough, and went the extra mile by scheduling Enterprise to pick us up right from their shop.

Customer Service

Returned Clean

My Experience

I appreciated the thorough notes about the car injuries, Carla was up to date on how things were going, and the men who brought my car to my house were very nice and friendly. I appreciated Carla arranging that too.

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Car was completed when promised, cleaned and personal as vey patient and helpful Friendly, very ! Helpful !!

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It’s the care and communication that set this place above the rest.

Repair Quality

The communication, compassion to our situation, and the excellent work from staff were amazing and just a fresh breath of air. They made the process and whole ordeal easy and took the stress off of us. 10/10 highly recommend!!

Customer Service

I had a lot of questions throughout the process and was put at ease everytime I talked with Carla. She’s amazing and a delight to work with. She is very professional, knowledgeable, and personable. Made it all a breeze.

Returned Clean

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