Doug's Auto Body Standale

4.9 (406reviews)

100%

(616) 735-1316

O-199 Lake Michigan Dr NW, Grand Rapids, MI 49534

100%

See Photos

O-199 Lake Michigan Dr NW
Grand Rapids, MI 49534

Get Directions Website Email

About Doug's Auto Body Standale

See Photos

O-199 Lake Michigan Dr NW
Grand Rapids, MI 49534

Get Directions Website Email

In operation 51 years.

Quality Collision Repair Since 1975!! Now with three locations to better serve West Michigan.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Call

Website

Reviews (406)

Sort By:
Newest
Rating

360 Customers Rated

5 Stars

83.7% Complete

(340)
4 Stars

3.9% Complete

(16)
3 Stars

0.7% Complete

(3)
2 Stars

0% Complete

(0)
1 Star

0% Complete

(0)
< 1 Star

0.2% Complete

(1)

Customers say

Overall Customer Satisfaction

Customers consistently praise the exceptional service quality, with many highlighting the professional and friendly staff who go above and beyond expectations. Communication stands out as a major strength, with customers appreciating regular text and email updates throughout the repair process. The shop consistently delivers work on time or even ahead of schedule, with many customers expressing pleasant surprise at early completion. Quality of repairs receives outstanding feedback, with customers noting flawless paint matching and work so perfect that damage is undetectable. Additional touches like complimentary car detailing and assistance with insurance coordination further enhance customer satisfaction.

Select to learn more

Service Quality
Timeliness
Communication

"... truck and these guys did an amazing job fixing it. The work is so perfect you cant even tell it was damaged. They are extremely skilled professionals." Read more

"I had thee best of the Best Service on my vehicle at Doug's Auto Body shop rated them 5 star ⭐ and ..." Read more

"The Team went above and beyond on our repair of our 2018 Honda Odyssey van! Our van was returned ..." Read more

"Dougs was amazing! Professional, thorough, and went the extra mile by scheduling Enterprise to pick us ..." Read more

"Doug's has always been informative and helpful beyond my initial reasons for coming in. They always seem ..." Read more

"They got the vehicle done earlier than the original estimate!"

"Did a great job and got the car back sooner then planned"

"They had my truck ready in the time they promised."

"I was on a short vacation and my car was ready the day before my return. Fantastic!"

"... helpful beyond my initial reasons for coming in. They always seem to complete the job earlier than expected." Read more

"... team there were completely professional and great! I was receiving texts with update the whole time. They are going above and beyond to make you feel ..." Read more

"... up, they helped me figure out my deductible, and made sure to text and call me with updates. Everyone there was beyond nice and were always smiling!! ..." Read more

"Great communication. Texts were sent out regularly with updates on progress."

"We received updates on the vehicle so we always knew what was going on."

"Everyone that I spoke withwas helped by was wonderful. They kept me up to date with the progress of my vehicle throughout the whole time they had my car, which ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... truck and these guys did an amazing job fixing it. The work is so perfect you cant even tell it was damaged. They are extremely skilled professionals." Read more

"I had thee best of the Best Service on my vehicle at Doug's Auto Body shop rated them 5 star ⭐ and ..." Read more

"The Team went above and beyond on our repair of our 2018 Honda Odyssey van! Our van was returned ..." Read more

"Dougs was amazing! Professional, thorough, and went the extra mile by scheduling Enterprise to pick us ..." Read more

"Doug's has always been informative and helpful beyond my initial reasons for coming in. They always seem ..." Read more

"They got the vehicle done earlier than the original estimate!"

"Did a great job and got the car back sooner then planned"

"They had my truck ready in the time they promised."

"I was on a short vacation and my car was ready the day before my return. Fantastic!"

"... helpful beyond my initial reasons for coming in. They always seem to complete the job earlier than expected." Read more

"... team there were completely professional and great! I was receiving texts with update the whole time. They are going above and beyond to make you feel ..." Read more

"... up, they helped me figure out my deductible, and made sure to text and call me with updates. Everyone there was beyond nice and were always smiling!! ..." Read more

"Great communication. Texts were sent out regularly with updates on progress."

"We received updates on the vehicle so we always knew what was going on."

"Everyone that I spoke withwas helped by was wonderful. They kept me up to date with the progress of my vehicle throughout the whole time they had my car, which ..." Read more

David (Toyota owner) reviewed 7/30/26

Repair looks great, like it never was damaged.

Appreciate to text updates.

Paula (Honda owner) reviewed 7/30/26

The repairs look good, the work was done within the time promised and Carla was exceptional with her service, friendliness, professionalism, and follow up.

Carla was a true professional and very friendly to work with. The work done on the vehicle looks great.

Have had the vehicle back about a week and all looks great.

Kristopher (GMC owner) reviewed 7/27/26

David (Chevrolet owner) reviewed 7/20/26

Emily (Toyota owner) reviewed 7/9/26

Gary (Buick owner) reviewed 6/18/26

Very knowledgeable and professional

Chad (Toyota owner) reviewed 6/11/26

Michael (Honda owner) reviewed 6/8/26

Caleb (Honda owner) reviewed 6/8/26

Doug’s was amazing! Professional, thorough, and went the extra mile by scheduling Enterprise to pick us up right from their shop.

Karen (Honda owner) reviewed 6/8/26

I appreciated the thorough notes about the car injuries, Carla was up to date on how things were going, and the men who brought my car to my house were very nice and friendly. I appreciated Carla arranging that too.

Blythe (Ford owner) reviewed 6/4/26

Marlene (GMC owner) reviewed 5/22/26

Car was completed when promised, cleaned and personal as vey patient and helpful Friendly, very ! Helpful !!

Troy (Chevrolet owner) reviewed 5/18/26

Emily (Chevrolet owner) reviewed 5/14/26

It’s the care and communication that set this place above the rest.

The communication, compassion to our situation, and the excellent work from staff were amazing and just a fresh breath of air. They made the process and whole ordeal easy and took the stress off of us. 10/10 highly recommend!!

I had a lot of questions throughout the process and was put at ease everytime I talked with Carla. She’s amazing and a delight to work with. She is very professional, knowledgeable, and personable. Made it all a breeze.

Mary Beth (Cadillac owner) reviewed 5/7/26

Margret (Honda owner) reviewed 5/7/26

Selena (Honda owner) reviewed 5/1/26

Did a great job and got the car back sooner then planned

Jennette (Mini owner) reviewed 4/20/26

Excellent service, above and beyond! Thanks again!!

Cynthia (Buick owner) reviewed 4/16/26

Great, friendly and quick. Thank you!

As I said, highly recommended!!

I would highly recommend Doug's Auto Body if you're looking for quality work, friendly, knowledgeable people and great service.

Excellent friendly service.

Barbara (Mitsubishi owner) reviewed 4/16/26

They did a great job on my car. I can't thank them enough . I so glad I have my baby back. Thank you for all you did for me.

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When leaving your vehicle, make sure the auto body shop completes a prior damage inspection to identify any scratches or dents not related to the accident.

Doug's Auto Body Standale

About Doug's Auto Body Standale

Reviews (406)

360 Customers Rated

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?