Doug's Auto Body- Spring Lake

5.0 (76reviews)

98%

(616) 842-3698

14921 Cleveland Street, Spring Lake, MI 49456

98%

See Photos

14921 Cleveland Street
Spring Lake, MI 49456

Get Directions Website Email

About Doug's Auto Body- Spring Lake

See Photos

14921 Cleveland Street
Spring Lake, MI 49456

Get Directions Website Email

In operation 51 years.

Doug's Auto Body is a family owned and operated full service collision repair facility that has been in business for 50 years. We offer a lifetime warranty on workmanship, free loaner cars and excellent customer service.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Call

Website

Reviews (76)

Sort By:
Newest
Rating

60 Customers Rated

5 Stars

75% Complete

(57)
4 Stars

2.6% Complete

(2)
3 Stars

1.3% Complete

(1)
2 Stars

0% Complete

(0)
1 Star

0% Complete

(0)
< 1 Star

0% Complete

(0)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new upon pickup. The team frequently exceeded expectations by completing repairs ahead of schedule and providing complimentary interior and exterior detailing. Communication was highlighted as a standout strength, with customers appreciating daily text and phone updates throughout the repair process. The availability of loaner vehicles was also a valued bonus. A few customers noted minor areas for improvement, such as cleanliness and sensor-related concerns, but the overwhelming sentiment reflects a highly satisfying, professional, and customer-focused experience that inspires strong loyalty and word-of-mouth recommendations.

Select to learn more

Service Quality
Timeliness
Communication

"... The staff was kind, professional, and competent. The vehicle was repaired to perfection, and was fully detailed upon completion." Read more

"... then expected. My son in law does auto body, and said it was exceptionally body work. You even get a loaner with Dougs auto repair! What was a real treat was when l got in my car, and ..." Read more

"I've had repairs done there twice and wouldn't go anywhere else. The work and the service is excellent."

"Dougs auto body was very communicative, fast, completed our repair early and also detailed our car which was a fabulous surprise. We were extremely satisfied."

"Looks like it was never in an accident. They did a great job."

"Our vehicle was prepared multiple days ahead of the estimated timeline!"

"Before like 9 days"

"Car looked great and was done faster than anticipated."

"Ready day before—very much appreciated"

"I was amazed how fast they were able to to complete the repairs on the car"

"Absolutely texting me daily I didnt even have to call and bug them"

"Dougs Auto Bodys customer service was fantastic!! They kept me informed of the status of my repair and finished when they said they would. I so appreciated our entire experience with them!!"

"Fantastic communication via text and phone calls"

"We appreciated the communication throughout the repair timeline and received nothing but kindness and care."

"We were updated by text and phone throughout the repair."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... The staff was kind, professional, and competent. The vehicle was repaired to perfection, and was fully detailed upon completion." Read more

"I've had repairs done there twice and wouldn't go anywhere else. The work and the service is excellent."

"Dougs auto body was very communicative, fast, completed our repair early and also detailed our car which was a fabulous surprise. We were extremely satisfied."

"Looks like it was never in an accident. They did a great job."

"Our vehicle was prepared multiple days ahead of the estimated timeline!"

"Before like 9 days"

"Car looked great and was done faster than anticipated."

"Ready day before—very much appreciated"

"I was amazed how fast they were able to to complete the repairs on the car"

"Absolutely texting me daily I didnt even have to call and bug them"

"Dougs Auto Bodys customer service was fantastic!! They kept me informed of the status of my repair and finished when they said they would. I so appreciated our entire experience with them!!"

"Fantastic communication via text and phone calls"

"We appreciated the communication throughout the repair timeline and received nothing but kindness and care."

"We were updated by text and phone throughout the repair."

Terri (Chevrolet owner) reviewed 8/8/26

I was impressed from the moment I stepped into the facility to when I picked up the vehicle! Very clean facility, professional service, easy scheduling, excellent communication throughout process, excellent repair & detailing, easy to work with insurance claim. Highly recommend!

Karen (Buick owner) reviewed 7/30/26

Doug s Auto body completed my auto job with high expectations. I am very pleased. and recommend them highly.

Really a 10 +

They did a wonderful job on my car. I can t express it any other way except you will not be sorry for trusting them.

They were very up front with everything and they kept you up with a daily log.

Jennifer (Ford owner) reviewed 7/16/26

Karen (Buick owner) reviewed 7/6/26

Very professional, and they go above and beyond! Super Satisfied!

John (Kia owner) reviewed 7/3/26

Absolutely.

Fast quality work and great communication. Hopefully we don't need any more repair work, but Doug's is where were coming.

Top shelf.

John (Ford owner) reviewed 6/29/26

See previous post

I have recommended your shop to many of my friends. Jan and I are extremely pleased with the perfect job you did.

Kept us informed almond daily

Stanley (Chevrolet owner) reviewed 6/29/26

Holly (Dodge owner) reviewed 6/29/26

Randi (Honda owner) reviewed 6/29/26

Kathleen (Genesis owner) reviewed 6/15/26

From the call to schedule an estimate to pick up everything was done professionally & quickly. The car looks great. We will definitely be recommending to others.

Gale (Jeep owner) reviewed 6/11/26

I've had repairs done there twice and wouldn't go anywhere else. The work and the service is excellent.

Theodore (Buick owner) reviewed 6/6/26

Ronald (Nissan owner) reviewed 6/5/26

The staff was friendly. The work was done quickly, and the repair job is excellent!

Laurie (Mini owner) reviewed 6/4/26

They completed quality work and my car was repaired quickly. I would return to them if I need more body work done and recommend them.

Lindsey (Chevrolet owner) reviewed 6/3/26

Very good customer service- very efficient and accommodating- great experience

Carrie (Hyundai owner) reviewed 6/1/26

Thomas (Toyota owner) reviewed 6/1/26

Washed

Very friendly updates almost daily on time service

Above and beyond

Thomas (BMW owner) reviewed 5/21/26

Doug's was a fantasic place and did a wonderful job quickly!

The general manager was great

Raymond (Honda owner) reviewed 5/21/26

Doug’s Auto Body gave us a great experience. The staff was kind, professional, and competent. The vehicle was repaired to perfection, and was fully detailed upon completion.

Barbara (Lexus owner) reviewed 5/18/26

Very impressed with this business.

Great service. Car was completed on time and was detailed interiorly as well. The bodywork was fantastic!

Alex was very helpful and answering the questions I had.

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view more shops in: Spring Lake | 49456

Normally it's not possible for an auto body shop to provide an accurate estimate over the phone because they will need to inspect the vehicle for hidden structural damage.

Doug's Auto Body- Spring Lake

About Doug's Auto Body- Spring Lake

Reviews (76)

60 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -