Doug's Auto Body- Spring Lake

5.0 (84reviews)
98%
14921 Cleveland Street,  Spring Lake,  MI  49456

In operation 51 years.

Doug's Auto Body is a family owned and operated full service collision repair facility that has been in business for 50 years. We offer a lifetime warranty on workmanship, free loaner cars and excellent customer service.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (84)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new upon pickup. The team receives high marks for proactive communication, including daily text and phone updates throughout the repair process. Timeliness is a standout strength, with numerous customers highlighting that their vehicles were completed ahead of schedule. Customers also appreciate the complimentary interior and exterior detailing, loaner vehicles, and assistance with insurance claims. A few customers noted minor areas for improvement, such as cleanliness and sensor diagnostics, but these were isolated comments. Overall, the overwhelming sentiment reflects a highly satisfied customer base that enthusiastically recommends the shop to friends and family.
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"... results. The team used high-quality OEM parts and the paint color match is completely flawless—you cannot even tell it was ever damaged. Exceptional ..." Read more
"Dougs auto body was very communicative, fast, completed our repair early and also detailed our car which was a fabulous surprise. We were extremely ..." Read more
"... The staff was kind, professional, and competent. The vehicle was repaired to perfection, and was fully detailed upon completion." Read more
"... then expected. My son in law does auto body, and said it was exceptionally body work. You even get a loaner with Dougs auto repair! What ..." Read more
"This was by far the best experience I have ever had with an auto body company. Thank you everyone that was involved. Also love ..." Read more
"Our vehicle was prepared multiple days ahead of the estimated timeline!"
"Ready day before—very much appreciated"
"1 day before I was surprised even buffed my head lights at no charge don't find that anymore"
"Car looked great and was done faster than anticipated."
"Before like 9 days"
"... Auto Bodys customer service was fantastic!! They kept me informed of the status of my repair and finished when they said they would. I so appreciated ..." Read more
"Absolutely texting me daily I didnt even have to call and bug them"
"We appreciated the communication throughout the repair timeline and received nothing but kindness and care."
"Fantastic communication via text and phone calls"
"... facility, professional service, easy scheduling, excellent communication throughout process, excellent repair & detailing, easy to work with insurance claim. Highly ..." Read more

My Experience

Did a great job! Bonus was they detailed my car, it looks fantastic

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Customer Service

My Experience

I've never had to take a vehicle in to get body work done before so I wasn't sure what to expect. I couldn't believe what an amazing job they did!! The body work looks perfect! And they cleaned the inside of my car and it smelled amazing! I just feel like they went above and beyond and they were done a day earlier than expected! So I just want to say thank for all the hard work you did on my car and making this experience as easy as possible!!

My Experience

The car looks like new again, or at least the repaired area does. Very professional and loved the updates on the status of the repair. The paint work is excellent, I would highly recommend this body shop.

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Returned Clean

My Experience

The Durango looks great. It was delivered on time as promised. I was updated on the progress of the work as the process moved forward. Will recommend Doug’s going forward. Thanks

My Experience

Communication was great and repairs turned out very well

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Highly recommend

Repair Quality

I brought my car to Doug's Auto Body after a front-bumper accident, and I am absolutely blown away by the results. The team used high-quality OEM parts and the paint color match is completely flawless—you cannot even tell it was ever damaged. Exceptional craftsmanship and total perfection. Highly recommend!

Customer Service

The team was friendly and answered all my questions and concerns,

Returned Clean

My Experience

I was impressed from the moment I stepped into the facility to when I picked up the vehicle! Very clean facility, professional service, easy scheduling, excellent communication throughout process, excellent repair & detailing, easy to work with insurance claim. Highly recommend!

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Returned Clean

My Experience

Doug s Auto body completed my auto job with high expectations. I am very pleased. and recommend them highly.

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Really a 10 +

Repair Quality

They did a wonderful job on my car. I can t express it any other way except you will not be sorry for trusting them.

Customer Service

They were very up front with everything and they kept you up with a daily log.

Returned Clean

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Very professional, and they go above and beyond! Super Satisfied!

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Returned Clean

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Absolutely.

Repair Quality

Fast quality work and great communication. Hopefully we don't need any more repair work, but Doug's is where were coming.

Customer Service

Top shelf.

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See previous post

Repair Quality

I have recommended your shop to many of my friends. Jan and I are extremely pleased with the perfect job you did.

Customer Service

Kept us informed almond daily

My Experience

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Returned Clean

My Experience

From the call to schedule an estimate to pick up everything was done professionally & quickly. The car looks great. We will definitely be recommending to others.

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I've had repairs done there twice and wouldn't go anywhere else. The work and the service is excellent.

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Returned Clean

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