Quality Auto Body
In operation 42 years.
QUALITY AUTO BODY is a family owned full service auto body repair shop-located in Coal City for 37 years. We provide high quality repairs to all of our customers. we are a direct repair facility for several insurance companies but we will work with all companies. We have top of the line frame repair equipment as well as a new line of water borne paint system. We are committed to providing first rate repairs and customer service to all our customers. We are proud to be in Coal City and serve our community.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
On the Tundra There was one run on the painted quarter panel visible in the sun. Overall satisfactory. No public discourse or website ratings posted on this. On the tailgate for the Ford F250 I haven’t received a call back from quality auto body on the Missed tightness of the connection plug on behalf of quality auto body technicians. Quality auto body told me to go to ford because they could not figure it out. Ford dealer said the replaced tailgate had a loose/disconnected plug that they reconnected and tightened and all the cameras started working. Thea cost just under $700. Awaiting reimbursement before small claims court proceedings are filed. Would like to straighten this out and receive reimbursement without going to court People overlook things and make mistakes. That’s ok. I should not be responsible for other businesses mistakes though. I have done business with quality auto body for 30 years and this is the first time anything like this has happened. They have done a good service all these years.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The repaired driver side door window no longer goes all the way down at the “ bumb “ of the window button. I have to hold button down all the way it’s going down.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Turned out just fine
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great work.
Repair Quality - 5.0/5.0 -
They did very nice work. Very happy with the results, would use them again.
Customer Service - 5.0/5.0 -
They let us know what was going on almost every day.
Returned Clean
My Experience - 5.0/5.0 -
Very nice people kept me posted on the progress
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good work. Long lead time.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Repair appears to be of good quality. Lead time was a bit long.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Good
Customer Service - 5.0/5.0 -
Good
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was so happy I could find a great shop close to home. Everyone here was wonderful to work with. They communicated so well with my insurance company and car rental company. It made a difficult experience so much easier. Thank you so much for all your hard work and putting my car back together like new again!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
I’m having trouble with my radio. It was working before and now when I first get into the truck. It takes about 15 minutes before it starts to work. Also I noticed you fixed one headlight but not the other. So I now have uneven views of light at night. But everything else was fine. So please let me know what I’m to do now.
Customer Service - 4.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
There was totally lack of communication. If I didn't call or stop in, I received no updates. They said they would call and keep me updated. But I only received 3 phone calls the entire time. I called so many times and left so many messages. I kept getting car done next week from the end of November. Went in one Thursday to be told my car would be ready the next Thursday. Only to go in to be told I needed a transmission. But, they didn't bother to call me to give me the info. Lies, broken promises. Lots of unnecessary stress. My car was there from 10/31 to 2/14. Got the car Friday. It looks great. Rides like before. Having an issue with my seatbelt it doesn't seem to want to roll back up.
Likely to Recommend - 0.5/5.0 -
I don't want anyone to be stressed out like I was. It was not necessary at all. I had enough issues getting my husband back and forth to Loyola just getting his kidney transplant.
Repair Quality - 0.5/5.0 -
Very stressful almost 4 months. Definitely lack of communication. If I didn't call or stop, I didn't know what was going on. Told too many times car would be ready and it wasn't. Been so much better if they called and kept me updated and didn't make promises they couldn't keep.
Customer Service - 0.5/5.0 -
Stressful almost 4 months. Lack of communication and too many broken promises.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
We have used Quality Auto numerous times. The staff and management are easy to work with, competent and friendly. If the need arises we will certainly used them again.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The workmanship is "good quality." Thank you.
Customer Service - 5.0/5.0 -
Friendly & professional customer service was received.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were great!
Customer Service - 5.0/5.0 -
Awesome, nice ppl
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied with the work but getting the parts was horrible; took 6 weeks
Customer Service - 5.0/5.0 -
Some of the communication was not good; it turned out they had the wrong phone number