Wilmington Collision Center

4.9 (308reviews)

100%

(815) 476-4321

323 E. Baltimore Street, Wilmington, IL 60481

100%

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323 E. Baltimore Street
Wilmington, IL 60481

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About Wilmington Collision Center

See Photos

323 E. Baltimore Street
Wilmington, IL 60481

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 21 years.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (308)

Sort By:
Newest
Rating

305 Customers Rated

5 Stars

93.8% Complete

(289)
4 Stars

3.9% Complete

(12)
3 Stars

1% Complete

(3)
2 Stars

0.3% Complete

(1)
1 Star

0% Complete

(0)
< 1 Star

0% Complete

(0)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for exceptional service quality, with many noting excellent workmanship that makes vehicles look like new. The team receives high marks for being accommodating, friendly, and professional throughout the repair process. Communication stands out as a strength, with staff being responsive and keeping customers well-informed via text updates. While some delays occur due to parts availability, customers appreciate the transparency about these issues. The shop's attention to detail, including thorough cleaning and detailing services, consistently exceeds expectations. Many customers are repeat visitors who highly recommend the business to others.

Select to learn more

Service Quality
Communication

"They were very accommodating, friendly and professional. The work they did was excellent. Very good experience"

"Great customer service!"

"Great company to deal with. And they do fantastic work."

"They went above and beyond. Their work is spot on!"

"... describe the customer service from beginning to end customer service was always a priority" Read more

"Thank you. Your team always does a fantastic job. The text updates were great. Thank you!"

"Always in communication!"

"Wilmington Collision kept me informed, very transparent with everything."

"The communication was GREAT!! The work was GREAT!!"

"... whole process and if you can't get ahold of them they get back to you right away!" Read more

Service Quality
Communication

Service Quality
Communication

"They were very accommodating, friendly and professional. The work they did was excellent. Very good experience"

"Great customer service!"

"Great company to deal with. And they do fantastic work."

"They went above and beyond. Their work is spot on!"

"... describe the customer service from beginning to end customer service was always a priority" Read more

"Thank you. Your team always does a fantastic job. The text updates were great. Thank you!"

"Always in communication!"

"Wilmington Collision kept me informed, very transparent with everything."

"The communication was GREAT!! The work was GREAT!!"

"... whole process and if you can't get ahold of them they get back to you right away!" Read more

Lisa (Lexus owner) reviewed 8/10/26

Joseph (Ford owner) reviewed 8/6/26

Our Explorer looks brand new.

Very nice

John (GMC owner) reviewed 7/27/26

Sharon (Chevrolet owner) reviewed 7/26/26

Conrad (GMC owner) reviewed 7/24/26

They do excellent work!!!

Very pleasant staff, did an excellent job on the vehicle.

Awesome customer service

Danny (RAM owner) reviewed 7/20/26

Wilmington Collision was awesome to deal with. They were completely professional and pay attention to details. I would highly recommend them to anyone.

Very professional and very friendly and knowledgeable.

Rhonda (Ford owner) reviewed 7/15/26

Wilmington Collision did an awesome repair job on a door crease on my Explorer. Beautiful job like it never happened! Thank you. 3 local estimates - Wilmington Collision was the very best hands down!! Definitely recommend.

Wilmington Collision was very friendly and informative. Great customer service by Liz and Casey.

Angela (Ford owner) reviewed 6/29/26

Everybody was great and kept me updated on what was going on with the repair and my insurance company. Thank you for doing such a great job! And wanted to mention the tow truck driver highly recommended you when he picked up my vehicle, he definitely was correct and I will continue to recommend you as well.

Leo (Ford owner) reviewed 6/12/26

Excellent job , on time service,

Susan (Ford owner) reviewed 6/4/26

Great customer service!

Michael (Subaru owner) reviewed 5/28/26

Robert (Chevrolet owner) reviewed 5/7/26

Anonymous (Chevrolet owner) reviewed 4/27/26

Kaylea (Dodge owner) reviewed 4/21/26

This is my second time working with Casey and he is absolutely amazing to deal with. My car was done quick and it looks amazing.

Elizabeth (Toyota owner) reviewed 4/20/26

Donna (Hyundai owner) reviewed 4/11/26

100%…The best place to go!!♥️

Robert (Bob) (Honda owner) reviewed 3/27/26

Amie (Honda owner) reviewed 3/23/26

Did good work

Robert (Ford owner) reviewed 2/28/26

Ashley (Ford owner) reviewed 2/19/26

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The average cost of auto body repair for a vehicle damaged in an accident in 2021 was $3,790.

Wilmington Collision Center

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Wilmington Collision Center

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (308)

305 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?