Quality Auto Body & Collision

4.9 (1,071reviews)
97%
38592 Brett Way,  Mechanicsville,  MD  20659
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Quality Auto Body & Collision is a locally owned and operated business and a fixture in the Southern Maryland business community. We separate ourselves from the old image of our industry by keeping up to date with the latest equipment and services. We strive to stay ahead of our competition. Our entire staff continuously trains to keep up to date with the evolving vehicle technology. Everyone that works on your automobile is a certified professional. We train continuously in every aspect of our profession. From the technicians working on your vehicle, to customer service, and team building.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Ford
GM Basic
Hyundai
I-Car
Jeep
Kia
Nissan
Ram
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Reviews (1,071)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked showroom-new upon return. The repair process is widely described as seamless and hassle-free, with staff recognized for being friendly, professional, and welcoming. Communication throughout the repair process is frequently highlighted as a strength, including proactive text and phone updates. Timeliness is another strong point, with several customers noting their vehicles were completed ahead of schedule. A few customers mentioned minor areas for improvement, such as wishing for more proactive outreach on estimated completion dates and occasional delays due to parts availability, though these were generally understood as beyond the shop's control. One customer raised a concern about interior access and follow-up, and another noted a cleanliness issue upon vehicle return. Overall, the vast majority of customers express high satisfaction and willingness to return and recommend the shop.
AI-Generated from reviews written in the last 12 months
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"Excellent service from start to finish, the work done was perfect, the car was returned to us earlier than predicted and in showroom condition. We could ..." Read more
"Great communication. Friendy service. Repairs were perfect. Like it never happened."
"Absolutely an amazing job. Everyone there is outstanding from the moment I walked through the door."
"The repair service we experienced was at the highest level. The repairs look great and you can't tell the vehicle ..." Read more
"... on my vehicles body work. When I got my car back the work was beautiful and they cleaned the outside and inside and the attention to detail was really top notch!" Read more
"... from start to finish, the work done was perfect, the car was returned to us earlier than predicted and in showroom condition. We could not be more pleased ..." Read more
"... Auto body kept me informed through ever step and got my car back faster then expected." Read more
"... job. From beginning to end. I was kept informed and they finished ahead of time." Read more
"Excellent service Wonderful job on the repair Work finish ahead of deadline presented to me"
"Ran a bit later due to more parts required however was just a few days later wasnt at all an inconvenience."
"Absolutely, sent texts and called me a couple of times to verify I received the text messages. Absolutely pleased with Quality ..." Read more
"... whole process was easy. From drop off to pick up. Quality Auto body kept me informed through ever step and got my car back faster then expected." Read more
"Great job! Knowledgeable, kind and efficient...let me know what to expect every step of the way!"
"... challenges with a few parts that delayed delivery. I was promptly contacted when there was going to be a delay." Read more
"Customer Service was great when I called. Only wished that they would have reached out to me ..." Read more

Likely to Recommend

I’d recommend. But not everything was fixed. So I can’t highly recommend.

Repair Quality

Great work. Looks like new again. There was a bit of overspray on my rear window. But nothing some Windex and steal wool couldn’t fix. Don’t hope to have to use them again. But if needed, they will definitely be who I go to.

Customer Service

I was happy with the work. But my driver side mirror assembly wasn’t changed out. So the top piece is still broken. And there was overspray on my back window. Cleaned overspray off with stealwool and windex. But the mirror assembly kinda irks me. Other than that. Good job.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

All employees were nice and knowledgeable, I especially liked getting the updates as the work was being done to my car, thank you all!

My Experience

I want to thank all the staff from quality autobody. I think you'll did a fantastic job even cleaned my floors..if there was 10stars that's what I would give y'all ..job well done grant job team

Likely to Recommend

Repair Quality

Very pleasant and helpful, offered to assist with rental car. Repair of bumper was great and paint matched perfectly. They made sure the vehicle was cleaned prior to pickup.

Customer Service

Excellent service, efficient, kind and courteous. Very helpful and polite.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very good work on my jeep

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Great service

Customer Service

Great people

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Flawless work! Great personnel! Coordinated rental with ease.

Customer Service

Updates, good communication, respectful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repair service we experienced was at the highest level. The repairs look great and you can't tell the vehicle was ever in an accident!!! The staff at Quality Auto Body were very professional and courteous through out the repair process. Status updates were provided bi- weekly and all repairs were completed in a timely manner. Quality Auto Body did a fantastic job!!!

My Experience

Likely to Recommend

Repair Quality

A great job on my car. Thanks

Customer Service

I have already taken this survey and gotten 3 more

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent service from start to finish, the work done was perfect, the car was returned to us earlier than predicted and in showroom condition. We could not be more pleased with our experience.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The work is great. However, someone went into our locked van without permission. Spoke with manager or owner about it and he was supposed to get back to ma and never did. We did not leave the keys for the locks to access the back and they never asked for them. Yet, someone gained access to the back of our van where a lot of high dollar equipment is stored. It makes me question their honesty and integrity.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Quick and easy!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Every this was good could not tell, my door handle doesn’t work as good as it did before, it’s doesn’t spring back as smooth as before.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

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