Quality Coach Collision

4.9 (1,351reviews)

98%

(248) 645-1020

1495 Axtell Dr, Troy, MI 48084

98%

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1495 Axtell Dr
Troy, MI 48084

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About Quality Coach Collision

See Photos

1495 Axtell Dr
Troy, MI 48084

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 29 years, 6 years at this location.

Quality Coach Collision is a family owned collision repair facility servicing all makes and models.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	9:00 am - 12:00 pm

* Holiday hours may differ.

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Website

Reviews (1,351)

Sort By:
Newest
Rating

1,116 Customers Rated

5 Stars

79.3% Complete

(1071)
4 Stars

2.6% Complete

(35)
3 Stars

0.1% Complete

(2)
2 Stars

0.2% Complete

(3)
1 Star

0.1% Complete

(2)
< 1 Star

0.2% Complete

(3)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its exceptional craftsmanship, with many noting their vehicles looked brand new after repairs. The team receives high marks for outstanding communication, providing regular updates via text and email throughout the repair process. Timeliness is frequently highlighted, with repairs often completed on schedule or even ahead of time. Customers appreciate the professionalism, courtesy, and genuine care shown at every step. Some customers noted areas for improvement, including better upfront communication regarding costs and deductibles, more thorough vehicle inspection before pickup, and proactive notification of delays. These observations come directly from customer comments and reflect opportunities to further elevate an already well-regarded experience.

Select to learn more

Service Quality
Timeliness
Communication

"Not only did Quality Coach provide the best service I have had from any collision shop, but it also had some of the best service I have ..." Read more

"Excellent, excellent, excellent. Been a customer for several years and have always been very happy with the quality ..." Read more

"Excellent communication from start to finish. Work on damage from accident resulted in the car looking brand new!"

"Quality coach did an excellent job on my vehicle. The areas that were worked on look like new."

"... were really nice. However, I picked up my car and the panel was cracked and the paint was peeling and very visible were they did a paintless dent removal ..." Read more

"Repair schedule was adhered to 100 percent."

"Outstanding communication every step of the way. Stayed on schedule, work completed as promised. Appreciated being treated like a valued customer ..." Read more

"It was only a day late; they notified me well in advance, and they made it no inconvenience for me."

"Quality coach provided updates each day on the progress and completion of our vehicle."

"They were ahead of schedule."

"Outstanding communication every step of the way. Stayed on schedule, work completed as promised. Appreciated ..." Read more

"... coach is very reliable, courteous, professional, and gives updates on the progress of the vehicle on an ongoing basis." Read more

"Unfortunately, the repair took longer than I was initially informed, and I was surprised to discover there were two deductible ..." Read more

"... Quality Coach Collision. They did an excellent job keeping me updated each step of the way and explained everything in great detail. The work was top notch and my van ..." Read more

"... to fix my damaged car. Once the work was underway I received updates as well as an assessment of time to completion. My car back in my hands right on projected target. ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Not only did Quality Coach provide the best service I have had from any collision shop, but it also had some of the best service I have ..." Read more

"Excellent, excellent, excellent. Been a customer for several years and have always been very happy with the quality ..." Read more

"Excellent communication from start to finish. Work on damage from accident resulted in the car looking brand new!"

"Quality coach did an excellent job on my vehicle. The areas that were worked on look like new."

"... were really nice. However, I picked up my car and the panel was cracked and the paint was peeling and very visible were they did a paintless dent removal ..." Read more

"Repair schedule was adhered to 100 percent."

"Outstanding communication every step of the way. Stayed on schedule, work completed as promised. Appreciated being treated like a valued customer ..." Read more

"It was only a day late; they notified me well in advance, and they made it no inconvenience for me."

"Quality coach provided updates each day on the progress and completion of our vehicle."

"They were ahead of schedule."

"Outstanding communication every step of the way. Stayed on schedule, work completed as promised. Appreciated ..." Read more

"... coach is very reliable, courteous, professional, and gives updates on the progress of the vehicle on an ongoing basis." Read more

"Unfortunately, the repair took longer than I was initially informed, and I was surprised to discover there were two deductible ..." Read more

"... Quality Coach Collision. They did an excellent job keeping me updated each step of the way and explained everything in great detail. The work was top notch and my van ..." Read more

"... to fix my damaged car. Once the work was underway I received updates as well as an assessment of time to completion. My car back in my hands right on projected target. ..." Read more

Melissa (BMW owner) reviewed 9/14/26

Nice work thanks!

Suzanne (Lincoln owner) reviewed 9/14/26

Would most certainly recommend!

Excellent service and work. Jeff is great!

Mary (Hyundai owner) reviewed 9/10/26

Jeff was a pleasure to work with. My car was in the shop for 9 days(including weekend and holiday), and Jeff communicated with me on a regular basis. I wouldn't hesitate using Quality Coach again.

Patrick (Buick owner) reviewed 9/7/26

Great work and better people

Cathryne (Chevrolet owner) reviewed 9/7/26

The repair was top notch. The damage to the vehicle was extensive. Jeff worked with the insurance company to repair the car instead of having it totaled. A real plus for our needs. Jeff was very straightforward and honest in his communication. He is completely service oriented. Excellent service!

Paul (GMC owner) reviewed 9/5/26

They handled every part of the job well and the result was great

Katherine (BMW owner) reviewed 9/4/26

Great service. Great job.

Aldo (Audi owner) reviewed 9/3/26

Debra (Kia owner) reviewed 8/24/26

My car looks brand new!!! Best collision shop and fast service!!

My car looks brand new ! Great to deal with and was done fast !! The ONLY Collision shop to go to for honest customer care !!

Karen (Jeep owner) reviewed 8/17/26

Excellent communication. Quality of work is exceptional.

Quality of work is exceptional

Customer Service and communication is excellent.

Roger (Subaru owner) reviewed 8/17/26

would not go anywhere else.

Owner is the best person to deal with. Cares about the quality of the work and the speed of repair. Clearly in the right business for him.

The service done well speaks for itself

Scott (Chevrolet owner) reviewed 8/17/26

Quality Coach Collision was professional and helpful from the moment the estimation process started until I picked up my car. The work appears very well done and they took the time to clean the car so it looked as good as new. I would recommend them without hesitation.

Peter (Porsche owner) reviewed 8/13/26

Probably the best service of any collision shop I've ever experienced in fact it ranks right up there with any service provider iof any kind n terms of excellence.

Without hesitation.

Not only did Quality Coach provide the best service I have had from any collision shop, but it also had some of the best service I have had anywhere.

John (Honda owner) reviewed 8/13/26

Always impressed with the professionalism, thoroughness and courtesy of your team.

Tarkan (Hyundai owner) reviewed 8/12/26

All great! thank you!!

Kathleen (Honda owner) reviewed 8/8/26

Great service. Jeff kept us updated on their progress. He coordinated with our insurance company and car rental. A great experience

Great service. Jeff updates you on progress by email and phone. Coordinates well with insurance and car rental

Excellent customer service

Natasha (Porsche owner) reviewed 8/4/26

Andrew (Audi owner) reviewed 8/4/26

Vehicle came back to be in good shape. I cannot tell where the repair was done. It has also been cleaned inside and out which was awesome!!

Paul (Hyundai owner) reviewed 8/3/26

Competent, friendly, efficient service. My car looks like new!

Can't tell it was ever in an accident. All of the photos and communications as to what was done was above and beyond.

Everyone there is very friendly and helpful.

Douglas (Subaru owner) reviewed 7/30/26

Work was top notch. Car looks better than new. Thank you very much for an excellent job.

Had already did the survey but I’ll do it again Job was excellent and top notch. Had recommended it to my friends

Fully satisfied with the repairs

Perfect 10

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Normally it's not possible for an auto body shop to provide an accurate estimate over the phone because they will need to inspect the vehicle for hidden structural damage.

Quality Coach Collision

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Quality Coach Collision

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (1,351)

1,116 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -