Quality Collision & Automotive Inc
In operation 53 years.
Charlie’s Quality Collision has been in the custom repair and body work business in Riverhead for over 40 years. As the name implies, "quality" is all about the work we do and the customer service we provide. We back that up with a lifetime guarantee on all collision repairs . Owners Charlie Johnson and his son, Charlie Jr., provide top-level work that has resulted in return business throughout the years. In 2009, a brand-new, state-of-the-art, 6,000 square-foot facility was built to handle more vehicles and provide the latest in automotive repair technology. Charlie's Quality Auto Collision also offers full mechanic repairs on all makes and models. We are I-Car Gold certified, the highest level of certification possible, and also a member of the Better Business Bureau.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:30 am - 4:30 pm |
| Tue | 8:30 am - 4:30 pm |
| Wed | 8:30 am - 4:30 pm |
| Thu | 8:30 am - 4:30 pm |
| Fri | 8:30 am - 4:30 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quality work done right and accommodating. Good people operate this business
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and updates on my car status. Car looked so great when I picked it up!! I would highly recommend quality collision!!
Customer Service - 5.0/5.0 -
Quality collision was in contact at all times with updates
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The costumer service was excellent, from calling to remind me of my appointment to making sure my repairs were done in a timely matter. Charlie ordered my parts and within the same week my vehicle was back to looking like new. Very professional.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
Overall, I was happy with the service and the work done to the car.
Repair Quality - 5.0/5.0 -
I am really happy with the work that they did in repairing the front end of my car. The service was efficient and comprehensive.
Customer Service - 4.0/5.0 -
I wish we could have scheduled a bit earlier as I waited several weeks to hear back re: when the part had come in, but I realize that shipping of the new parts is something they had little control over.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent Work and Service by entire Staff.
Likely to Recommend - 5.0/5.0 -
Of Course I Would Reccomend and Refer.
Repair Quality - 5.0/5.0 -
Many companies include Quality in their name, many don’t deserve it. Quality Collision is certainly a Quality operation.
Customer Service - 5.0/5.0 -
Prompt and Courteous.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Went above and beyond, thank you! My car looks better than the day i bought it.
Likely to Recommend - 5.0/5.0 -
Would not refer anyone else except Quality Collision . Real top notch service
Repair Quality - 5.0/5.0 -
Did and amazing job with my car, went above and beyond to fix the damage and then some! Looks better than the day I bought it. Thanks Quality Collision and crew!
Customer Service - 5.0/5.0 -
Very pleasant, Charlie is very down to earth and straight to the point.
Likely to Recommend - 5.0/5.0 -
Long time local quality shop
Repair Quality - 5.0/5.0 -
Fast professional service, very pleased with the work perfomed.
Customer Service - 5.0/5.0 -
Immediate responses and good info provided
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I thought they did a great job. They told me it would take a week i dropped my truck off on Saturday and picked it up on Wednesday. There timing was amazing. The service was awesome. Charlie was so attentive to the needs of getting my car fixed and back. I would most definitely recommend them. Thank you Charlie and his son you guys rock.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This is my second survey, not sure what happen to the other one. I was very satisfied with the service. Got my car back fast and off to my first trip to the car wash. Thank you Charlie and your son I greatly appreciate everything.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Absolutely.
Repair Quality - 5.0/5.0 -
The quality is superb....I treasure my 2010 Ford Ranger and was delighted that it looked like it did when I bought it.....perfect!
Customer Service - 5.0/5.0 -
Customer Service was great! The office and neat, clean, and organized, and everyone was helpful. I had no clue what I was doing, but they certainly knew what they were doing.
Likely to Recommend - 5.0/5.0 -
I will recommend him to everyone
Repair Quality - 5.0/5.0 -
They were great. I have no complaints. They let me know what was going on throughout the process. Even when there was a hitch, charlie called to let me know. They even cleaned the inside of my car. This was unexpected and greatly appreciated. Would recommend them to everyone
Customer Service - 5.0/5.0 -
See previous comment
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks Charlie
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Anyone needs work he is very good
Repair Quality - 5.0/5.0 -
They do the right stuff and honest as well.
Customer Service - 5.0/5.0 -
Very professional
My Experience - 5.0/5.0 -
Charlie was very professional, prompt, and ensured a high quality job was completed on our car. I would certainly use Quality Collision again, and recommend them to anyone in need of auto body repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Charlie was courteous and professional and the quality of the work is excellent!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
We have in the past and will continue to recommend Quality
Repair Quality - 5.0/5.0 -
Quality is by the the best auto body repair shop around. Charlie has been doing all our auto body repairs for over 25 years. We will not use anyone else.