Caliber - Riverhead

4.9 (2,889reviews)
99%
827 Raynor Ave,  Riverhead,  NY  11901
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In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,889)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional quality of repairs, with many noting their vehicles looked brand new upon return. The team receives high marks for professionalism, friendliness, and making stressful situations easy to navigate. Communication stands out as a key strength, with customers appreciating frequent text updates throughout the repair process. Timeliness is another highlight, as numerous customers noted their vehicles were completed ahead of schedule. A few customers mentioned minor areas for improvement, including occasional delays in part availability, isolated communication mix-ups such as premature ready notifications, and infrequent concerns about vehicle cleanliness upon pickup. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... kept me informed throughout the process, and the quality of the repair exceeded my expectations. Thank you to the whole team for a job well done." Read more
"... professionalism is second to none. In both instances the repairs far exceeded expectations. I highly recommend Caliber for your autobody repairs." Read more
"You guys were amazing! Professional, fast, and quality work! I would definitely recommend to anyone who asks!"
"... everyone at Caliber Riverhead was a great experience. Very thorough and pleasant to work with and explained everything about the process. They made it easy for me." Read more
"💯 % satisfied. You went above expectations! Professional, friendly and courteous."
"It was ready way before initially estimated"
"... They kept me updated during the repair process and delivered my vehicle 2 days before the promised delivery time. The staff is friendly and highly skilled. I highly ..." Read more
"Completed my repairs a week early and no sacrifice in quality. They are efficient in their craft! Compared to others ..." Read more
"... companies and wait for parts was not Calibers fault. The repair was still done 2 weeks before the estimated date of completion." Read more
"Unfortunately it was ready 15 days after the estimate date but the waiting was completely worth it"
"They kept me informed every step of the way! They would text me at least two times a day."
"Our customer service representative was awesome and kept us in the loop the entire process."
"The communication was amazing. I was informed of the status for every step of the process."
"A little confusing because we received a text saying the car was ready, but when we called to confirm, they said it was not"
"I had to call them to find out that my car was ready to be picked up, and I had to call them again to ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Nice job,process was easy for me...comunications all the time,job done ! Love it

Likely to Recommend

It is worth

Repair Quality

The whole process was nice set up....Thank You

Customer Service

Perfect

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I’m 100% satisfied with your service!!!

Likely to Recommend

Repair Quality

Highly recommend using Caliber Collision! I’m very satisfied with the outcome of my vehicle. They were quick to get the job done & very friendly! Definitely will use them in the future if needed!

Customer Service

Highly recommend using Caliber Collision! I’m very satisfied with the outcome of my vehicle. They were quick to get the job done & very friendly! Definitely will use them in the future if needed!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Wonderful group of people. Sandra and Tony were amazing. Remembered my situation and we kind and professional at all times.

My Experience

The truck was repaired very professionally and the staff was very professional. The only issue I had was the fact that it took 2 weeks to get an estimate appointment.

Likely to Recommend

This is the second time I have used this shop for repairs. The first was my Travelers Investigative Services vehicle and this time was my personal vehicle.

Repair Quality

Of the repair itself I can give it a 10. However, I was dissatisfied with the fact that I couldn’t get an appointment to have the vehicle inspected after the accident for 2 weeks. The employees were extremely professional to deal with.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone at caliber was awesome esp Sandra and Tony Everything went very well and I’m very pleased w the services

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am very happy with the service I received. Very professional. Was kept up to date on the repair progress.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Repair Quality

Everyone was so nice I was surprised My Car was ready so quick... You can't Tell it was repaired.. excellent job well Done .. Love my repaired ⭐⭐⭐⭐⭐

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent Customer Service

Customer Service

Outstanding

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Repairs were great and the car was very clean when picked.Staff was professional and courteous.

Customer Service

Great job.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you all. You are very organized and helpful, with updates of your progress. I also appreciate the coordination with the car rental company. Thank you to the people who worked on the car,You cannot tell there was ever any damage. Great job all of you

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

As often as I can

Repair Quality

Both Sandy and Michael went above and beyond to ensure my car was taken care of to my complete satisfaction and as quickly as possible. I'm very clear that customer satisfaction is there goal and I highly recommend them for any of your collision repair needs.

Customer Service

A+ on customer satisfaction

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The rear is done. Looks like it was never damaged. There is some hesitation with the car that I still need to get looked at because I haven’t had that ever since the accident happened.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

fast repair competentcy of workers excellent! easy to get an appt.friendly service and staff

Likely to Recommend

excellent establishment

Repair Quality

friendly staff, car repair is perfect

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Awesome experience, very professional, felt like a family business! Would definitely recommend Caliber!

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