Caliber - Riverhead

5.0 (2,937reviews)
99%
827 Raynor Ave,  Riverhead,  NY  11901
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In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
GM Basic
I-Car
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Email

Reviews (2,937)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision Riverhead for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for professionalism, friendliness, and creating a stress-free experience. Regular text and phone updates throughout the repair process are frequently highlighted as a standout feature. Repairs are often completed ahead of schedule, exceeding customer expectations on timeliness. A few customers noted minor areas for improvement, including occasional delays in parts delivery, cleanliness of returned vehicles, and isolated communication inconsistencies - all shared directly from customer feedback. Overall, the overwhelming majority of customers express strong satisfaction and willingness to recommend Caliber Collision to others.
AI-Generated from reviews written in the last 12 months
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"... to ensure my Jeep was repaired to perfection, and the quality of their workmanship was absolutely outstanding!!!!!" Read more
"They put on a brand new mirror. And the bodywork was beautiful. Very, very, very satisfied."
"Repairs were great and the car was very clean when picked.Staff was professional and courteous."
"Absolutely amazing! They went above and beyond and my truck came out perfect!"
"... Riverhead. Their professionalism is second to none. In both instances the repairs far exceeded expectations. I highly recommend Caliber for your autobody repairs." Read more
"It was ready way before initially estimated"
"It was ready before the projected date!"
"... companies and wait for parts was not Calibers fault. The repair was still done 2 weeks before the estimated date of completion." Read more
"My car was done a full week early. Unheard of today."
"Ready at least 2 weeks before estimates time of completion."
"... communication throughout the process was top-notch. Everyone was professional, courteous, and attentive keeping us informed every step of the way . This was truly the best experience weve ever had ..." Read more
"Weekly updates via text. And at least 3-4 actual phone calls from shop."
"The communication was amazing. I was informed of the status for every step of the process."
"Our customer service representative was awesome and kept us in the loop the entire process."
"They kept me informed every step of the way! They would text me at least two times a day."

My Experience

Everyone we dealt with was very courteous and professional. We also appreciated the text updates.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Outside repair is 10; i need my dashboard errors gone though, there are 4-5 different ones

Customer Service

i need to reach out to them; i would be completely satisfied but my dashboard still has all its errors popping up; the outside work is perfect

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Staff is great and professional. My car looks amazing! Thank you so much for making an unpleasant situation so much easier.

Likely to Recommend

Repair Quality

Customer Service

Car looks great, staff is fantastic

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The Riverhead people are terrific! Thank you

Likely to Recommend

Repair Quality

Efficient and professional all around

Customer Service

Efficient and professional

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The most organized workshop The nicest people to help you The best experience I have ever had with repairing my SUV

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job

My Experience

I couldn’t be happier with my experience at Caliber Collision! From start to finish, the entire process was excellent. The quality of the repairs was outstanding, and my Jeep looks fantastic! It’s clear that the team takes great pride in their work and pays attention to every detail. Their professionalism, customer service, and workmanship exceeded my expectations. It’s such a relief to find a company that truly delivers on its promises. I highly recommend Caliber Collision and sincerely appreciate the wonderful job they did on my Jeep. Thank you to the entire team!

Likely to Recommend

HIGHLY RECOMMEND!!!!

Repair Quality

I cannot say enough wonderful things about my experience with Caliber Collision! From start to finish, the entire process was seamless, professional, and stress-free. The team went above and beyond to ensure my Jeep was repaired to perfection, and the quality of their workmanship was absolutely outstanding!!!!!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everything went smoothly

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The communication throughout the process was top-notch. Everyone was professional, courteous, and attentive keeping us informed every step of the way . This was truly the best experience we’ve ever had with an auto body shop . We couldn’t be happier with the service and highly recommend Caliber Collision.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Better than new

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Work at.Caliber always great. Thanks for good job

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They are so organized. They are the best service team the best technicians I would never take my car anywhere else but here.

My Experience

Excellent service time of fixing my vehicle was great price also the best Thanks Mike for everything

Likely to Recommend

Repair Quality

Excellent

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

You guys did a fantastic job thank you

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I am very satisfied with quality and service. Thank you.

Customer Service

Excellent service.

Kept me Informed?

Yes

Ready on Time?

Yes

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