Caliber - Riverhead

5.0 (2,844reviews)

99%

(631) 369-0681

827 Raynor Ave, Riverhead, NY 11901

99%

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827 Raynor Ave
Riverhead, NY 11901

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About Caliber - Riverhead

See Photos

827 Raynor Ave
Riverhead, NY 11901

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

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Website

Reviews (2,844)

Sort By:
Newest
Rating

2,408 Customers Rated

5 Stars

77% Complete

(2190)
4 Stars

5% Complete

(143)
3 Stars

0.6% Complete

(18)
2 Stars

0.6% Complete

(16)
1 Star

0.1% Complete

(4)
< 1 Star

1.3% Complete

(37)

Customers say

Overall Customer Satisfaction

Customers consistently praise Caliber Collision Riverhead for outstanding service quality, exceptional communication, and impressive timeliness. Repairs are frequently described as flawless, with vehicles returned looking brand new and paint matching perfectly. The staff is widely recognized for being professional, friendly, and knowledgeable, making stressful situations easy to navigate. Customers highlight the regular text and phone updates throughout the repair process as a standout feature that provides peace of mind. Vehicles are often completed ahead of the estimated date, which is a recurring highlight across reviews. Many customers also appreciate the added touch of having their cars cleaned inside and out upon return. A small number of customers noted minor areas for improvement, including occasional communication gaps, parts-related delays, and isolated quality concerns on specific repairs, all shared directly in their feedback.

Select to learn more

Service Quality
Timeliness
Communication

"... be happier with the results! From start to finish, the team was professional, friendly, and efficient. They took the time to walk me through the repair ..." Read more

"The repair was meticulously done so that my car was restored to its original look."

"... professionalism is second to none. In both instances the repairs far exceeded expectations. I highly recommend Caliber for your autobody repairs." Read more

"You guys were amazing! Professional, fast, and quality work! I would definitely recommend to anyone who asks!"

"Completed my repairs a week early and no sacrifice in quality. They are efficient in their craft! Compared to others in this field, they make the ..." Read more

"Completed my repairs a week early and no sacrifice in quality. They are efficient in their craft! Compared to others ..." Read more

"It was ready way before initially estimated"

"... companies and wait for parts was not Calibers fault. The repair was still done 2 weeks before the estimated date of completion." Read more

"car was ready a full week and 1 day early"

"I was told the car was going to be done in 2 weeks and it was done in one week. They worked hard to ..." Read more

"Weekly updates via text. And at least 3-4 actual phone calls from shop."

"constant updates via text and calls was wonderful. a real stress reliever."

"The communication was amazing. I was informed of the status for every step of the process."

"Our customer service representative was awesome and kept us in the loop the entire process."

"I had to call them to find out that my car was ready to be picked up, and I had to call them again to ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... be happier with the results! From start to finish, the team was professional, friendly, and efficient. They took the time to walk me through the repair ..." Read more

"The repair was meticulously done so that my car was restored to its original look."

"... professionalism is second to none. In both instances the repairs far exceeded expectations. I highly recommend Caliber for your autobody repairs." Read more

"You guys were amazing! Professional, fast, and quality work! I would definitely recommend to anyone who asks!"

"Completed my repairs a week early and no sacrifice in quality. They are efficient in their craft! Compared to others in this field, they make the ..." Read more

"Completed my repairs a week early and no sacrifice in quality. They are efficient in their craft! Compared to others ..." Read more

"It was ready way before initially estimated"

"... companies and wait for parts was not Calibers fault. The repair was still done 2 weeks before the estimated date of completion." Read more

"car was ready a full week and 1 day early"

"I was told the car was going to be done in 2 weeks and it was done in one week. They worked hard to ..." Read more

"Weekly updates via text. And at least 3-4 actual phone calls from shop."

"constant updates via text and calls was wonderful. a real stress reliever."

"The communication was amazing. I was informed of the status for every step of the process."

"Our customer service representative was awesome and kept us in the loop the entire process."

"I had to call them to find out that my car was ready to be picked up, and I had to call them again to ..." Read more

Michael (Volkswagen owner) reviewed 7/31/26

Great work, amazing service! Thank You Sandra, Mike and Jason, you folks knocked it out of the park! Thank you again and God bless.

Sayre (Honda owner) reviewed 7/31/26

Caliber does excellent work. Mike and Saundra make it a pleasure to have body work done. This is my second repair in three years. I recommend Caliber unconditionally.

Courtney (Subaru owner) reviewed 7/31/26

Sandra (Honda owner) reviewed 7/30/26

Recommend 100%

The service at the reception and from the people handling the car repairs is fantastic—cordial and very friendly. Highly recommended. The car was returned very quickly.

Fantastic

Collin (Toyota owner) reviewed 7/30/26

Catherine (Toyota owner) reviewed 7/30/26

Excellent work! Thank you!

A little confusing because we received a text saying the car was ready, but when we called to confirm, they said it was not

Desiree (Hyundai owner) reviewed 7/28/26

Dinora (Toyota owner) reviewed 7/28/26

Danielle (Mercedes Benz owner) reviewed 7/28/26

Very nice people the lady at the front desk was wonderful and the mechanic are great! Thank you Chris for everything

Mario (RAM owner) reviewed 7/27/26

Excellent job

Karl (Hyundai owner) reviewed 7/27/26

very organized, great communication and repair well done

same reasons

Larry (Kia owner) reviewed 7/25/26

Whole process was extremely smooth from when I arrived with my car, being updated frequently throughout the process, and given an approximate completion date. Everyone l dealt with was extremely helpful

William (Mazda owner) reviewed 7/24/26

I couldn’t be happier with every part of the repair

Great job

Everyone.was wonderful

Christiane (Subaru owner) reviewed 7/23/26

The lady at the front desk is incredible! What a lovely person. Excellent customer service!

Excellent place

Amazing customer service. Wow!!

Fabulous

Denise J (Chrysler owner) reviewed 7/21/26

I was impressed with all their kindness and assistance while being without my car. They worked quickly to get my car back and corrected any issues immediately. Thank you

Jinho (Audi owner) reviewed 7/20/26

Keith (Jeep owner) reviewed 7/17/26

Excellent work

Pleasant and efficient

Janet (GMC owner) reviewed 7/16/26

Professional, positive sprinkled with some humor

Loretta (Chevrolet owner) reviewed 7/16/26

David (Audi owner) reviewed 7/15/26

Excellent , professional and I highly recommend this shop. Staff is incredible, super polite and helpful.

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It's not advisable to drive your car to an auto body repair shop if you see fluids leaking, the steering or suspension feels misaligned, the car is making an unusual noise after an accident, or if an air bag was deployed.

Caliber - Riverhead

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Riverhead

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (2,844)

2,408 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 4.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0