Caliber - Rocky Point

4.9 (1,969reviews)
99%
725 Route 25a,  Rocky Point,  NY  11778
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In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,969)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new after service. The communication process received high marks, particularly the proactive text message updates that kept customers informed throughout the repair process. Timeliness was a standout strength, with numerous customers highlighting that repairs were completed ahead of schedule. Staff professionalism, friendliness, and helpfulness were frequently commended. A few customers noted minor concerns, including delayed communication updates, a used part installed without prior notice, and one instance of a rough door edge post-repair. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"My car looks better than it did before it got hit! The staff at the Rocky point location was extremely ..." Read more
"The car looks brand new after the repairs! Fantastic work!"
"Excellent, courteous and very thorough service. Communication was clear and consistent. I was extremely ..." Read more
"The experience was efficient, organized, the quality of work was excellent, and customer service was prompt, professional, and friendly. I couldnt ..." Read more
"Used part was used without my knowledge and had to bring it back since I couldnt open my trunk. Brought it ..." Read more
"... Caliber made it a hassle free and smooth process. Our Hyundai Kona was ready and picked up 5 days earlier than scheduled. Thank you very much." Read more
"... experience! The team was extremely efficient and repaired my car much faster than I expected. Throughout the entire process, they kept me updated ..." Read more
"Car looks great and was actually completed ahead of schedule!!"
"My vehicle was ready 8 days before the date promised"
"The employees were friendly, the cost was reasonable, repair was quick and well done, and they even vacuumed my car!"
"... entire repair process easy and stress free. We were kept updated with text messages 3x a week and a link to the repair status if you had any questions. I ..." Read more
"... experience and customer service is top-notch. They stayed in constant communication throughout the repair process, letting me know exactly where things stood ..." Read more
"Excellent, courteous and very thorough service. Communication was clear and consistent. I was extremely satisfied!"
"... was great. I elected text message updates and felt I got messages at a good cadence with information about my vehicle. Timing was very clear on when to expect ..." Read more
"... no means. Caliber did a great job with the repair. The communication between the shop was on point. The service was friendly and knowledgeable. I never ..." Read more

Likely to Recommend

Repair Quality

Great job. Personal was friendly and informative. Nice communication about the the status of the job. Car looks awesome.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

i would recomemnd them

Repair Quality

great business Bronco came back like brand new car. work was done earlier than expected do miss chance to have them fix your body work

Customer Service

the best

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Did a great work on my car in a timely manner

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Things were fine

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Good guy's

Repair Quality

Customer Service

Great job

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Katherine was very pleasant to deal with

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Really appreciate Paul and his team! The car looks beautiful. Great job!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I have used this shop before and have only one problem with them. I thought after bringing in the car they would give me an estimate of the damages. But when I next spoke to them they said my car was already being worked on. When I objected I was informed I had signed a paper authorizing them to repair the car. I think they need to explain to the customer what they are asking you to sign. Or am I to blame for not reading it?

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did a wonderful job you can’t even tell someone did a hit and run on my car

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

All work was completed with exceptional results. Happy to have my SUV back.

Likely to Recommend

Repair Quality

All work was done to my satisfaction.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Besides being close to my home and doing a fantastic job, caliber is an Allstate collision center

Repair Quality

Everything went seamlessly and customer service was exceptional

Customer Service

Customer service was exceptional

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This is the second time using your services. I am kept up on the status. The staff is very friendly and knowledgeable

Likely to Recommend

This is my second time using their ser

Repair Quality

I like getting the text messages on the progress of my repair

Customer Service

Staff is very friendly and knowledgeable

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had an extremely great experience with my car. It only took a week to complete which I was verry happy about and will to my family and friends going forward. I will return as needed in the future.😇✌🏾👍🏼👍🏼👍🏼

My Experience

Likely to Recommend

Repair Quality

The employees were friendly, the cost was reasonable, repair was quick and well done, and they even vacuumed my car!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Katherine was very knowledgeable and completely explained everything. The work was done quickly.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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