Caliber - Rocky Point

4.9 (1,938reviews)
98%
725 Route 25a,  Rocky Point,  NY  11778
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In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,938)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new after service. The team received high marks for professionalism, friendliness, and helpfulness throughout the repair process. Regular text message updates were a standout feature, keeping customers informed every step of the way without needing to call. Many customers highlighted that repairs were completed ahead of schedule, exceeding expectations. A few customers noted minor concerns, such as occasional delays due to parts availability, a missed repair area, or limited communication updates in later stages, as areas they felt could be improved. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"Everything was done to perfection with a cleaning inside and out as a bonus! Already left this review…sorry ..." Read more
"My car looks better than it did before it got hit! The staff at the Rocky point location was extremely ..." Read more
"The car looks brand new after the repairs! Fantastic work!"
"Excellent, courteous and very thorough service. Communication was clear and consistent. I was extremely ..." Read more
"The lift gate is misaligned there are scratches on the inside of the lift gate down to the metal ..." Read more
"... the Rocky point location was extremely helpful and I got my car back way before the estimated repair time. The location is perfect and if I ever need body ..." Read more
"... experience! The team was extremely efficient and repaired my car much faster than I expected. Throughout the entire process, they kept me updated ..." Read more
"... hassle free and smooth process. Our Hyundai Kona was ready and picked up 5 days earlier than scheduled. Thank you very much." Read more
"Not only did they do a beautiful job on my car, they did it ahead of schedule and were professional throughout. Thank you!"
"My vehicle was ready 8 days before the date promised"
"... things about Caliber in Rocky Point. Start to finish, they were so communicative. The daily texts were great. I will highly recommend them to anyone in need of ..." Read more
"Love the text messaages 3x a week. Never had to call!"
"Excellent, courteous and very thorough service. Communication was clear and consistent. I was extremely satisfied!"
"Stopped getting texts after the first week"
"... message stating they continue to work on repair, but never provided a completion date until week 3 12." Read more

My Experience

I was kept up to date every day on the status of my vehicle. And the job was done in a very timely and professional manner. The staff were also very helpful.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

when i saw the car, it looked like it just came off the production line. Now I have someone to rely on if I need any body work again. I will recommend them gladly

Likely to Recommend

if I could I would rate higher

Repair Quality

car looks like it just came off assembly line! You work is of high quality. I will recommend your business if I meet someone who needs body work, Later this year, i will bring my other car for work

Customer Service

If I could give you a rating of 15! I would! Them car looks like it just came. from the factory! I appreciated the text messages telling me of status

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

So far, everything has been great. The work looks excellent and communication. Communication has been fantastic.

My Experience

I was very satisfied with customer service, communication and work done to my car. I also appreciated the ease of dropping off rental to be taken care of. Thank You!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am 100 percent satisfied with Calibers repair of my 2026 Chevy Equinox!! It was actually done & ready for pickup a day before I expected. Kudos to this organization.👏🏼👏🏼👏🏼

Likely to Recommend

Definitely!! They r EXCELLENT at what they do!!!

Repair Quality

My experience was totally Positive & my car was ready for delivery before my original quoted date!! Staff was friendly & knowledgeable! Vehicle looks brand new &!I HIGHLY recommend!!!

Customer Service

Personnel were quite friendly &!proficient !

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Just got car back so far so good

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very fast service, work they did was amazing, my car looks brand new again

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repair process was seamless and everyone I dealt with was extremely friendly and professional. My vehicle was completed ahead of schedule.

Likely to Recommend

Repair Quality

My vehicle looks great the process was smooth and my vehicle’s repairs was completed ahead of schedule

Customer Service

Everyone I dealt with was kind and extremely professional.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Amazing service excellent craftsmanship Will definitely recommend.

My Experience

Work was done within the time frame they had originally said. Appreciated the text letting me know the progression of the work being done.

My Experience

My Experience

Professional, helpful and informative every step of the way. Thank you!

My Experience

Great work. Answered all the questions I had, helped out with the insurance and the car rental. No joke, hassle-free

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very good service I was glad that they took care my car very fast and excellent work.

Customer Service

Very good job!!!!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Done perfectly and ahead of schedule.

Repair Quality

Very good.

Customer Service

Excellent customer service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Very nice, just like new

Customer Service

I had everything thing that I needed and my life was uninterrupted

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service. Very communicative. And good job.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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