Caliber - Patchogue

4.8 (3,009reviews)
97%
225 Medford Ave,  Patchogue,  NY  11772

In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (3,009)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding repair quality, with many noting their vehicles looked brand new or showroom-ready upon return. The team received high marks for professionalism, friendliness, and attentiveness throughout the repair process. Regular text and phone updates were frequently highlighted as a standout feature, keeping customers well-informed at every stage. Many repairs were completed ahead of schedule, adding to overall satisfaction. A small number of customers noted delays due to parts availability or felt communication could be more detailed, and one customer raised concerns about receiving an unfinished repair - these improvement points reflect direct customer feedback. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to family and friends.
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"... immaculate. They returned my car and where it was damaged. The finish job was too perfection. I even receive my car completely cleaned inside and out an extra nice touch. ..." Read more
"... people to work with. Professional and courteous. Repaired my vehicle quicker than anticipated repair date. Car looked like new! Thanks guys for getting my car ..." Read more
"Caliber Collision finished my car in 5 days and did a phenomenal job! They sent updates just about everyday and called ..." Read more
"They put a damaged part in my car .Now they want me to pay to get fix their mistake.I hope they can get fix ..." Read more
"They hive you a product that is not even finished, they worry more about get paid and not to get the ..." Read more
"Communication was poor."
"They just justify and blame everything on parts being delivered late"
"I appreciated the communication, something was missed in the estimate but was still able to be repaired so was ..." Read more
"Excellent customer interaction from beginning to end."
"... professional and helpful answered all questions. Notified me with updates parts and repairs finishing stages. I am very appreciative with their professional conduct, ..." Read more

My Experience

Car looks good. The only issue I had was being told it would be done by a certain date. It wasn’t done until 4 days later.

Likely to Recommend

I was told about the shop from a coworker that had repair done and she was pleased.

Repair Quality

They did a great job on making my car look before my accident.

Customer Service

Very pleasant staff

Likely to Recommend

Repair Quality

Great work and done sooner then told

Customer Service

Great job, done sooner then expected

Returned Clean

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Repair Quality

Customer Service

My Experience

Likely to Recommend

I already have!

Repair Quality

Perfection!

Customer Service

Super professional! Courteous, explained everything clearly

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Wonderful quick service ! Thank You Jodie for coming in on Saturday so I can pick up my car for the weekend . Very grateful !

Likely to Recommend

Repair Quality

Customer Service

Fast easy process !

My Experience

The service received was excellent! The ladies at the front desk were very kind and professional. They explained everything in detail and made sure that I fully understood the entire process. Vinny was extremely eager to assist me upon arrival and he was super kind. Gerald or Jerry was simply amazing. So kind, patient, and really helpful. The entire staff at Caliber Collision in Patchogue is great. Thank you! My car looks great and I am happy. 10/10

Likely to Recommend

When I went to the Medford location, I didn't have an appointment so I was turned away. The Patchogue team took me without hesitation. I met Gerald in medford and I'm happy he was at the Patchogue location. Great team!

Repair Quality

Great service!! Communication was always present throughout the entire process. Gerald, Vinny, and the front desk ladies are amazing. Thank you!!

Customer Service

Great team!

My Experience

Excellent Service and communication from start to finish.

Likely to Recommend

Definitely

Repair Quality

Excellent service

Customer Service

Excellent customer service staff was great

Returned Clean

My Experience

From the time we walked into your building we were greeted with smiling faces. Everyone was professional and kind.From the girls at front desk and of course Jerry.He was just great.Our dealing with Enterprise was just as smooth.Thanks again for a great job all around. Henry M.Scudder

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

The car is not done, late in parts ,paint is not done and car still dirty

Likely to Recommend

I don’t want friends have the same experience as me

Repair Quality

They hive you a product that is not even finished, they worry more about get paid and not to get the job done the right way, I have to bring the car back and for like I have the time to keep it with they schedule.

Customer Service

The final product is nothing compared to what you spect

Returned Clean

My Experience

I appreciated the communication, something was missed in the estimate but was still able to be repaired so was very happy with my experience.

My Experience

Caliber Collision communicated daily about the repair work. Their estimated time for completion was almost accurate. Our car was returned earlier than we expected.

Likely to Recommend

Repair Quality

The staff at caliber collision were courteous and very professional. We were continuously notified about the car repairs. The car repairs were completed sooner than expected. We were pleased with their service.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I’m happy with the repairs done to my car and the good customer service at Caliber. Thank you very much.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Excellent job and wonderful staff!!!!

Likely to Recommend

Repair Quality

Excellent job and great staff

Customer Service

Excellent staff

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

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Repair Quality

Customer Service