Caliber - Medford

4.9 (3,855reviews)
98%
3688 Horseblock Rd,  Medford,  NY  11763

In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (3,855)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication was a standout strength, as customers appreciated frequent text and call updates throughout the repair process. Timeliness was another highlight, with numerous vehicles completed ahead of schedule. Staff professionalism and friendliness were widely celebrated. A few customers noted areas for improvement directly from their experiences, including occasional missed items requiring return visits, inconsistent communication in isolated cases, and rare quality finishing concerns.
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"caliber collision went above and beyond, They did beautiful work restoring my car back to it's original condition. ..." Read more
"... once my car was finished and they took care of it. My car looks brand new and the colour match was perfect! I would definitely recommend them, and while I hope ..." Read more
"Exceptional workmanship excellent job completely satisfied"
"... provided less of an inconvenience for me; however, now I have to return my vehicle due to things being missed like fixing a sensor, and replacing a bulb. So I ..." Read more
"Excellent job, repairs where done fast and perfect truck is almost brand new."
"I felt it was a fair price, was completed in a timely manner and the communication of what was happening to my car was top notch"
"... helpful. Communication is top notch. Highly recommend. Work was complete exactly when they told me it would be." Read more
"... through every process. The efficiency was top notch. Fixed my car in a outstanding timely fashion and the work was incredible too." Read more
"My truck was completed very fast, which provided less of an inconvenience for me; however, now I have to return ..." Read more
"Top notch communication every 1 - 3 days they kept in touch regarding what they were doing, keeping me informed ..." Read more
"Great communication and customer service. Great job. Surprisingly the interior of car was vacuumed completely. ..." Read more
"Communication was excellent. Never had to wonder what the status of my vehicle was. Courteous and professional at ..." Read more
"Work looks great. Shop communicated with me the entire time so I always knew what was going on. Answered all my questions and ..." Read more
"Not 1 phone call or text message during the repair process about the progress. In fact, I had to call Enterprise ..." Read more

My Experience

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call came out great. You guys did a wonderful job and you got it back real quick. I thought it would take a lot longer amount of damage. I’d appreciate all your help and the updates. You will let me know throughout the whole job. I love that. I would definitely recommend other people to use your body shop.

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Great job

Customer Service

My Experience

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This was a terrific experience with great communication. Saul and his staff was wonderful to work with, would absolutely use them again.

Customer Service

This was a terrific experience with great communication. Saul and his staff was wonderful to work with, would absolutely use them again.

Returned Clean

My Experience

Nice work, on schedule

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Returned Clean

My Experience

Excellent and friendly service. Quality repairs.

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My Experience

Updates provided throughout the process, easy pick up and hand off of the rental car, professional and courteous

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My Experience

The team did an amazing job with the repair and Steve was very informative as well as attentive. I never felt like I was in the dark as a costumer.

My Experience

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Muy recomendable

Repair Quality

Muy buen servicio el señor que ma atendió es muy amable

Customer Service

Muy amable siempre atenta

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Repair Quality

Looks good but need some time to drive the vehicle to know that everything is correct. But satisfied so far.

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Minor problem was resolved immediately. I would recommend them

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Returned Clean

My Experience

The repair was faster then I expected . They kept in touch on all phases of the process. Very happy with the results.

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Was faster then I expected. I was kept informed during every phase of the repair. Car looks like new.

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Very with work and customer service

Customer Service

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Their work was amazing & I was very impressed with their dedication & service

Repair Quality

Amazing work looks just like new

Customer Service

They kept me up to date on all the repairs

Returned Clean

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Customer Service