R & C Auto Body, Inc.

4.9 (2,313reviews)
98%
425 Leavenworth Road,  Shelton,  CT  06484

In operation 38 years.

R & C Auto Body is a family owned business for over 30 years. I-CAR Gold shop, Subaru Certified, Honda and Acura ProFirst Collision Repair Facility Certified by American Honda Motor Co., Inc. Assured Performance Certified for Chrysler, Dodge, Fiat, Hyundai, Infiniti, Kia, Nissan, Subaru and Ram. What that means to you is quality repairs and a friendly atmosphere. We are a direct repair shop for many insurance companies and have a great working relationships with all other insurance companies. Let us make the stressful situation of having your vehicle repaired as painless as possible. Check out more on our website: www.rcautobodyshelton.com or on our Instagram and Facebook pages: www.facebook.com/rcautobodyshelton

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Detailing
Payment Types
  • Cash
  • Check
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 4:30 pm
Tue 8:00 am - 4:30 pm
Wed 8:00 am - 4:30 pm
Thu 8:00 am - 4:30 pm
Fri 8:00 am - 3:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Genesis
GM Basic
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
Subaru

Reviews (2,313)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new upon return. The detailing service - cleaning cars inside and out - frequently exceeded expectations and was highlighted as a standout bonus. Communication throughout the repair process received strong acclaim, particularly the step-by-step text message update system that kept customers informed at every stage. Staff professionalism, friendliness, and helpfulness were repeatedly commended, along with the convenience of on-site rental car coordination. A small number of customers noted areas for improvement directly in their feedback, including occasional delays beyond initial estimates, inconsistent detailing quality, and in isolated cases, communication gaps or unresolved repair issues upon vehicle return.
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"... family for their continued support and assistance. The professionalism and customer care is unmatched." Read more
"100% totally satisfied. Car drives like brand new, and looks like it just came out of the showroom. Thank you very much. You guys are amazing. I would ..." Read more
"... I contiually Refer Friends & Family to R&C Their work and attention to details along with professionalism are Top Notch and will always receive my business." Read more
"... took over 6 weeks and nearly $20k to fix my car and its still broken. The tailgate stopped closing 2 days later. The car was returned not clean and full of debris ..." Read more
"Work was completed when promised. The workmanship and customer service were both excellent."
"Constant update via texts were so helpful."
"We received text messages almost everyday about what they did and what the next step would be."
"Excellent communication thru out the process."
"... and they didnt tell us the app for my car told me. The communication with them was horrible. They couldnt give us a time frame. When they did ..." Read more
"Really liked the notification system for text updates"

My Experience

My Experience

Ray provided me with his expertise, explaining exactly what had to be done, including calibration. The supplementary and all related communication with the insurance company was handled by R&C as advocates for me. Very professional operation!

My Experience

Likely to Recommend

Repair Quality

Excellent quality work

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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We would not hesitate to recommend R&C.

Repair Quality

Very happy with the service, workmanship and quick replies to our questions.

Customer Service

Customer service was excellent but we were not surprised as we have dealt with R&C in the past. A solicitor 10!

Returned Clean

My Experience

The team knocked it out of the park! Excellent work. There’s no one else I’d trust with my car. Service and communication were also excellent. Thank you all very much!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I am so thoroughly pleased with the excellency with which you repaired my car! It looks fantastic and I have enjoyed this very high quality of workmanship over the last 20 plus years. Thank you so much for taking such good care of my vehicles!! All of you who work at R &C are awesome!

Likely to Recommend

Repair Quality

I cannot thank you enough for the incredible repair job you did on my vehicle. This is consistent with the way you have repaired all of our vehicles over many, many years. You are top-notch and I highly recommend you to anybody I know who needs bay to body repairs. Thank you for your excellency and responsibility!!

Customer Service

Your staff is wonderful to work with. They are knowledgeable and very pleasant. They are the best.

Returned Clean

Likely to Recommend

Have been reccomending for many years and as recently as last month.

Repair Quality

Just picked up the car. So far looks good and seems everything is working fine. Thank you for turning around the car so quick. Jim

Customer Service

I have used R & C on five different cars and have been very satisfied.

Returned Clean

Likely to Recommend

Repair Quality

great job

Customer Service

great job

Returned Clean

Likely to Recommend

Never!

Repair Quality

It took over 6 weeks and nearly $20k to fix my car and it’s still broken. The tailgate stopped closing 2 days later. The car was returned not clean and full of debris and hand prints on the light headliner from the installation. They left my car door open over night and drained my battery to nothing and they didn’t tell us (the app for my car told me). The communication with them was horrible. They couldn’t give us a time frame. When they did it was wrong and they didn’t feel the need to update us. They oversprayed on part of the car that was suppose to be removed before painting. And they made sure my husband signed off on payment the payment form to the insurance company before any work was done on the car basically committing fraud! While the body work and paint look good we are completely dissatisfied with the experience and do not even trust them to fix the issue with the tailgate.

Customer Service

Communication sucked the entire time. No time frame was given. When we were told it was going to be another day it was a week with zero contact as to what the hold up was.

Returned Clean

My Experience

The folks at R&C auto body are very professional with a laid back country vibe. The quality of their work is Superb!! No doubt, No worries there.The bonus is they genuinely care about their customers, and do their best to meet your needs. I HIGHLY recommend R&C!

My Experience

Very professional and knowledgeable. I hope to be back. Thanks guys

Likely to Recommend

Repair Quality

Took a long time to fix my car. The repairs were double the initial quote. What was told to me how the repair was going to happen was different then what took place. Driver side mirror came back broken. Driver side door sounds hollow. Rear panel paint has some spots that are not good.

Customer Service

Tyler was great the other girl in the front office did not handle phone calls well . She would tell me she would call me back but never did after she had to speak to someone in the back very poor correspondence.

Returned Clean

Likely to Recommend

Repair Quality

R&C did a great job repairing the body damage on my car. They were honest, efficient, and got my car back to me in a timely manner. Plus, it looks great! I would highly reccomend them to anyone in the area looking for body work done to their vehicle!

Customer Service

My Experience

Likely to Recommend

Repair Quality

the car came out great

Customer Service

they stayed in touch along the entire process

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience