Quality Collision LLC
516 Oxford Rd,
Oxford,
CT
06478
USA
In operation 4 years.
Collision Repair Facility.
Services
- Free Estimates
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- Check
Languages
- English
Hours
| Sun | Closed |
| Mon | 8:00 am - 4:30 pm |
| Tue | 8:00 am - 4:30 pm |
| Wed | 8:00 am - 4:30 pm |
| Thu | 8:00 am - 4:30 pm |
| Fri | 8:00 am - 3:00 pm |
| Sat | Closed |
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its excellent service quality, professional workmanship, and friendly, helpful staff. Many highlight that vehicles were returned looking brand new, clean inside and out, reflecting a strong commitment to quality repairs. Communication stands out as a key strength, with customers appreciating regular text and phone updates throughout the repair process, as well as clear coordination with insurance and rental car companies. Timeliness is generally well-regarded, with most repairs completed as promised or sooner than expected. A few customers noted delays due to backordered or damaged parts upon arrival, though these were acknowledged as beyond the shop's control. Minor concerns mentioned by customers include an unaddressed scuff, a missing mudflap, and the shop not accepting credit cards. Overall, customers express high satisfaction and enthusiastically recommend the shop to others.
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Service Quality
"Amazing and professional customer service and delivery of repaired vehicle from start to finish. I highly ..."
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"The work was completed in a timely manner. The staff is professional and knowledgeable. I would highly recommend this company!"
"Best customer service Ive ever received. Would recommend them to everyone!!"
"We are extremely happy with the work that Quality Collision did on our vehicle."
"Wonderful service! Car was repaired in a timely manner and looks like new! If any work is needed in the future, I will definitely ..."
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"Great work, and was quick about it."
"Very happy with how quickly it was done."
"Great work, done in timely manner, fair price."
"Very good. My only issue was it took very long to get my cat back."
"Situation beyond control of Quality Auto Body. A part that arrived was damaged which delayed the process. Quality Auto Body worked with my insurance company ..."
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"Greatest communication. Fine work. Coordinated with insurance and car rental. Easy process. Very pleased. ..."
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"Text and calling provided good status updates promptly"
"Great place !! They stayed in contact with me through out the entire process !!! Great customer service"
"Customer service is great - regularly updated with how work is proceeding."
"... recommend Quality Collision. Everything went smoothly. They were quick and communicated regularly with me."
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Rachel
(Lexus owner)
reviewed 9/21/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nice guy Pat
Customer Service - 5.0/5.0
Returned Clean
Gordon
(Honda owner)
reviewed 9/21/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied it’s looks like brand new will definitely recommend you to any of my friends and neighbors
Customer Service - 5.0/5.0 -
Pat was very helpful and friendly. I especially appreciated him showing me the broken parts that were replaced
Returned Clean
Thomas
(Honda owner)
reviewed 9/21/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Jean T
(Honda owner)
reviewed 9/19/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kathleen
(Genesis owner)
reviewed 9/15/26
My Experience - 5.0/5.0 -
Work was done as promised and even completed earlier
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Betsy
(Toyota owner)
reviewed 9/12/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Ralph
(Audi owner)
reviewed 9/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Perfect repair job
Customer Service - 5.0/5.0
Returned Clean
Kevin
(Volvo owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good quality service and quick.
Customer Service - 5.0/5.0 -
Professional and easy.
Returned Clean
Dorsey
(Volkswagen owner)
reviewed 8/21/26
My Experience - 5.0/5.0 -
Prompt, price was quoted and no changes took place. Great customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Alison
(RAM owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great work, and was quick about it.
Customer Service - 4.5/5.0
Laura M Reden & Patr
(Volkswagen owner)
reviewed 7/30/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding work!
Customer Service - 5.0/5.0 -
Patrick was helpful in all ways! A real gentleman.
Ryan
(Ford owner)
reviewed 7/29/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Marc
(Volkswagen owner)
reviewed 7/23/26
My Experience - 5.0/5.0 -
Great work amazing communication!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great communication
Returned Clean
Jeanette Mento & Mic
(Toyota owner)
reviewed 7/21/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kim
(Mazda owner)
reviewed 6/22/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very quick service with accurate estimate and great job.
Customer Service - 5.0/5.0
Returned Clean
Tom
(Jeep owner)
reviewed 5/25/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Gerald
(Honda owner)
reviewed 5/25/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great! It is a great pleasure dealing with Pat. He is professional honest and very competent.Thank you. Jerry
Customer Service - 5.0/5.0
Returned Clean
David
(Chevrolet owner)
reviewed 5/12/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Janet
(Nissan owner)
reviewed 5/7/26