Ray's Automotive,Inc

5.0 (1,332reviews)
100%
1704 Baldwin St,  Waterbury,  CT  06706
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In operation 15 years.

Ray’s Automotive is a trusted, family-owned auto body repair facility proudly serving the community since 2011. We take pride in treating every vehicle and customer with the same care and respect we would extend to our own family. Our mission is to deliver an outstanding experience for both our customers and employees by fostering a professional, supportive environment built on quality, integrity, and accountability. Specializing in high-quality collision repairs, our team is equipped with the latest tools and training to service today’s most advanced vehicle technologies—including complex electronics, safety systems, and OEM repair procedures. Whether restoring structural integrity or recalibrating modern ADAS features, we are committed to precision, safety, and exceeding industry standards. At Ray’s Automotive, our pursuit of excellence drives us every day. We are proud to be recognized as one of the most reliable and forward-thinking auto body facilities in the region.

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 4:00 pm
Tue 7:30 am - 4:00 pm
Wed 7:30 am - 4:00 pm
Thu 7:30 am - 4:00 pm
Fri 7:30 am - 4:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Ram
Call
Email

Reviews (1,332)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional service quality, with repairs frequently described as restoring vehicles to like-new or brand-new condition. The communication process, including regular text and email updates, is highly valued, keeping customers informed throughout the repair journey. Many customers highlight the friendly, professional, and welcoming front desk staff. Timeliness is a recurring strength, with numerous vehicles completed ahead of schedule. Customers also appreciate the complimentary interior and exterior detailing upon pickup. A few customers noted minor improvement areas such as occasional delays, a loose windshield mold, misaligned bed cover, and difficulty scheduling a follow-up for epoxy residue left on a steering wheel - all raised directly by customers themselves.
AI-Generated from reviews written in the last 12 months
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"... when I first bought it in 2016 off the new car lot. The repair work was impeccable. Customer Service was professional, welcoming, warm, friendly, & informative as was ..." Read more
"... the process seamless from the beginning to the end. Our car looks like it just came off the lot and was detailed inside and out. I would highly recommend Rays Automotive" Read more
"The repair work on my car was completed to a high standard, restoring it to like-new condition. The staff was ..." Read more
"Superb work and outstanding customer service."
"Service and repair work was exceptional from the estimate through completion. The crew was professional and ..." Read more
"The vehicle was ready 1 week before the estimated completion date."
"My vehicle was ready over a week before the original estimated date of completion!"
"The service was amazing and car was ready way before we expected. It was also detailed when my wife picked it up. Recommend Rays very highly!!"
"... repair status, keeping me informed at every step. The turnaround time was impressive, with my car ready sooner than expected. I highly recommend this shop for anyone ..." Read more
"... ready for the initial date that was scheduled. It was delayed due to snow storm and other work that needed to get done unexpectedly, but aside from this, the date that ..." Read more
"... communication was very good throughout the process. I liked getting the texts and email updates keeping me in the loop of estimated repair completion." Read more
"... provided great service along the way of our repairs. We received several updates of the repair status, giving us comfort that we were not forgotten." Read more
"Communication was kept while the repair of the car was on going ! Very satisfied will be recommending for anyone ..." Read more
"Yes, I received texts 3 days a week regarding the progress of the repairs"
"Extremely pleased with the work and updates received via text."

My Experience

Great autobody shop. They did what they said, communicated and did great work!

My Experience

I can’t thank the whole team at Rays Automotive enough! Their work speaks for itself, this is the only place I trust with my Audi!

Likely to Recommend

Repair Quality

Customer Service

The whole team at Rays went above and beyond to make sure I was well taken care of!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

A great job through out. Looks great!👍

Likely to Recommend

Good job by everyone!👍

Repair Quality

Did a great job. Repairs were finished when I was informed that it would be done.Auto was detailed nicely. Overall, it was nicely done. Bravo!!👍🚗

Customer Service

Great work by everyone!👍

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They did beautiful work. They also cleaned the interior and I need to know the secret on how they managed to get to all weather mats looking almost new again. They followed up to make sure everything was 100% satisfactory!

Customer Service

Everyone was very personable and attentive to my concerns

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great experience! They made the whole process easy for me. I wouldn't hesitate to recommend them to anyone.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Fast and thorough. Working with Ray’s Automotive is always a pleasure.

Likely to Recommend

Repair Quality

Perfect replacement as required, walked me through the process, even cleaned the car! They shall always be the ones I recommend.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you all for an amazing job…start to finish…especially for getting it done before my rental allowance ran out.

My Experience

As always my car looks fabulous! Great team! Good vibes! Priced reasonable.

Likely to Recommend

Repair Quality

Great job

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Great job, no complaints

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I recommend Ray’s Automotive to all my friends and family.

Repair Quality

As always I’m very pleased with your work.

Customer Service

We are very satisfied.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am extremely satisfied with the first class service and excellent work they have done on my vehicle. I’m so pleased I’m sending my second vehicle to be worked. Highly recommend this bodyshop.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repair expertly done and Ray's kept me updated thru to completion. Additionally when the car was returned to me is was spotless.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Have already recommended Rays to people

Repair Quality

Customer Service

Great work done

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had an outstanding experience with Rays Automotive Inc.! They were recommended by my insurance company, and I'm so glad I chose them. From the moment I walked in, the customer service was exceptional. Izzy at the front desk was absolutely amazing! Her morning energy is contagious, and she greeted everyone with a smile that could brighten anyone's day. She was courteous, funny, helpful, and made the entire process easy and stress-free. It's rare to come across someone who genuinely enjoys helping people, and it really shows. The collision repair team did an amazing job on my vehicle. When I picked it up, it looked brand new! They even had it washed, which was a great finishing touch. I also let them know I needed my car back before an upcoming vacation, and they went above and beyond to make sure it was completed on time. That level of customer service meant a lot to me. Thank you, Izzy, and the entire team at Rays Automotive Inc. for your professionalism, outstanding workmanship, and exceptional customer service. If you're looking for a collision repair shop that truly cares about its customers, I highly recommend Rays Automotive Inc. They've definitely earned my 5-star review!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They’re great from towing the car to dealing with insurance company . The car was finished and looked great . I would recommend Ray’s to anyone . Very happy with service and end result.👍🏻👍🏻

Likely to Recommend

Repair Quality

From start to finish they were professional and easy to work with. The insurance company contacted them they contacted me and away we went . They towed the car quickly within a half hour from contact worked with insurance company and did a great job on the car . No complaints very happy.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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