Ray's Automotive,Inc

4.9 (1,320reviews)

99%

(203) 527-4116

1704 Baldwin St, Waterbury, CT 06706

99%

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1704 Baldwin St
Waterbury, CT 06706

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About Ray's Automotive,Inc

See Photos

1704 Baldwin St
Waterbury, CT 06706

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 15 years.

Ray’s Automotive is a trusted, family-owned auto body repair facility proudly serving the community since 2011. We take pride in treating every vehicle and customer with the same care and respect we would extend to our own family. Our mission is to deliver an outstanding experience for both our customers and employees by fostering a professional, supportive environment built on quality, integrity, and accountability. Specializing in high-quality collision repairs, our team is equipped with the latest tools and training to service today’s most advanced vehicle technologies—including complex electronics, safety systems, and OEM repair procedures. Whether restoring structural integrity or recalibrating modern ADAS features, we are committed to precision, safety, and exceeding industry standards. At Ray’s Automotive, our pursuit of excellence drives us every day. We are proud to be recognized as one of the most reliable and forward-thinking auto body facilities in the region.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

MasterCard
Visa
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	7:30 am - 4:00 pm
Tue	7:30 am - 4:00 pm
Wed	7:30 am - 4:00 pm
Thu	7:30 am - 4:00 pm
Fri	7:30 am - 4:00 pm
Sat	Closed

* Holiday hours may differ.

Chrysler

Dodge

Fiat

Hyundai

I-Car

Jeep

Kia

Ram

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Website

Reviews (1,320)

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Rating

1,115 Customers Rated

5 Stars

77.4% Complete

(1022)
4 Stars

5.5% Complete

(72)
3 Stars

0.7% Complete

(9)
2 Stars

0.5% Complete

(7)
1 Star

0.1% Complete

(1)
< 1 Star

0.3% Complete

(4)

Customers say

Overall Customer Satisfaction

Customers consistently praise the exceptional service quality, with repairs frequently described as restoring vehicles to like-new or brand-new condition. The shop receives high marks for professionalism, friendliness, and attention to detail, including complimentary interior and exterior detailing that repeatedly delights customers. Communication is a standout strength, with customers appreciating regular text and email updates throughout the repair process. Timeliness is another highlight, as many vehicles were completed ahead of the estimated date. A few customers noted areas for improvement, including occasional delays due to weather or parts availability, infrequent completion date changes, and isolated instances of minor issues discovered after pickup, such as misaligned parts or residue left on interior surfaces. Overall, the overwhelming majority of customers express high satisfaction and enthusiastically recommend the shop.

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Service Quality
Timeliness
Communication

"... when I first bought it in 2016 off the new car lot. The repair work was impeccable. Customer Service was professional, welcoming, warm, friendly, & informative ..." Read more

"... any work. The repairs were completed on time, and the quality of the work was outstanding—my car looks like brand new again. What I appreciated most was their transparency ..." Read more

"... the process seamless from the beginning to the end. Our car looks like it just came off the lot and was detailed inside and out. I would highly recommend Rays Automotive" Read more

"... work on my car was completed to a high standard, restoring it to like-new condition. The staff was incredibly friendly and attentive, making the entire process ..." Read more

"Rays Automotive provided an exceptional experience in repairing my car after an accident. The staff was friendly, provided clear updates, ..." Read more

"The vehicle was ready 1 week before the estimated completion date."

"My vehicle was ready over a week before the original estimated date of completion!"

"The service was amazing and car was ready way before we expected. It was also detailed when my wife picked it up. Recommend Rays very highly!!"

"... repair status, keeping me informed at every step. The turnaround time was impressive, with my car ready sooner than expected. I highly recommend this shop for anyone ..." Read more

"It was not ready for the initial date that was scheduled. It was delayed due to snow storm and other work that needed to get ..." Read more

"... communication was very good throughout the process. I liked getting the texts and email updates keeping me in the loop of estimated repair completion." Read more

"... provided great service along the way of our repairs. We received several updates of the repair status, giving us comfort that we were not forgotten." Read more

"... beautiful job. The receptionist was wonderful and the communication was excellent every step of the way. I highly recommend Rays..if I could give them more ..." Read more

"Communication was kept while the repair of the car was on going ! Very satisfied will be recommending for anyone ..." Read more

"The emails that gave status' along the way were very vague and not necessarily helpful."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication