Durable Radiator & Auto Body, Inc.

4.9 (3,829reviews)
99%
393 Thomaston Avenue,  Waterbury,  CT  06702
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In operation 117 years, 83 years at this location.

Durable is a fourth-generation, family-owned and operated auto body and full-service repair center proudly serving our community and neighbors since 1909. Our goal is to provide high-quality repairs in a timely and professional manner. Our family and team are factory certified for Tesla, Volkswagen, Volvo, Subaru, GM, Ford, Jeep, Honda, Acura, Nissan, Infiniti, Kia, Mazda, and more as we continue to grow. In addition to collision repair and mechanical services, we specialize in EV and hybrid vehicle repairs, towing and transportation services, and complete truck, fleet, and bus repair services through our dedicated truck repair shop. We service light-, medium-, and heavy-duty trucks, commercial fleets, vans, and buses. We are committed to delivering exceptional customer service and clear communication throughout the repair process, including convenient text and email updates to keep vehicle owners informed every step of the way.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 8:00 am - 10:00 am
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Ford
GM
Honda
Hyundai
I-Car
Jeep
Kia
Nissan
Ram
Subaru
Tesla
Volkswagen
Volvo
Call
Email

Reviews (3,829)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or even better than before. The team receives high marks for professionalism, friendliness, and making stressful situations feel manageable. Communication stands out as a key strength, with customers appreciating regular text updates throughout the repair process. Timeliness is another highlight, as vehicles were frequently completed ahead of schedule. The added convenience of on-site rental car coordination and complimentary interior and exterior detailing were frequently mentioned as pleasant surprises. A small number of customers noted concerns including parts delays affecting completion dates, occasional incomplete repairs, and billing transparency, as shared directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"Workmanship appears flawless. Vehicle was returned completely cleaned."
"... that was present. My car was cleaned and vacuumed. They did excellent work. Thank you" Read more
"phenomenal customer service ,reliable and great communication ! I highly recommend them for any auto repair or insurance ..." Read more
"Fabulous bodywork on my 2007 Pontiac Soltice - looks like it came out of a showroom! Perfection!"
"... time Ive had them work on my vehicles and always they go above and beyond. Couldnt be happier with the repairs - the car is like new - and then on top of it they ..." Read more
"Was ready alot early then mentioned. So grateful for that"
"... the process. Gave me a date expected to be done. Everything was done before expected date. Super quick and super easy. My car looks brand new!" Read more
"My car was finished a day before the original target day. When I went to pickup my car they explained in detail ..." Read more
"Actually was completed earlier."
"The repair took longer than expected but they made sure that the craftsmanship is excellent."
"True craftsman, and kept me informed day to day on my cars repair process. When I picked it up my car looked like it was just ..." Read more
"They always do a great job. I like how they keep me informed of the status of the repair."
"... the part that arrived wasnt the right one. However, they did communicate the entire time regarding their progress or delay." Read more
"... experience. Everything is always fixed without any issues, they keep me informed the entire time they have the car. The ease of enterprise rental pick up and drop off ..." Read more
"I liked the text system that gave you updates on the repair."

Likely to Recommend

Repair Quality

Customer Service

I rarely give a 10 rating, just in principle

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I’ll return again for all my automotive needs!

Repair Quality

Car looks perfect!

Customer Service

Great experience! Staff was professional and courteous! Took care of everything! Car was detailed beautifully ! Looked better than New!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Very pleased with experience end to end. Your team went above and beyond to meet my needs!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Was updated daily and had car when promised! All staff pleasant and answered all questions!

My Experience

I love it, thank you very much

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

5 stars for the repair work and experience. Had to repair my front end from an accident and they did it in just over a week and worked seamlessly with my rental car. They also quoted me on additional a/c repairs I ended up not getting done. I already knew it was high cost and no guarantees and it could need more repairs and money later. That's exactly what they told me so A+ for the honesty.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you nice job .

Likely to Recommend

Repair Quality

It was a good visit from start to finish.Thank you.

Customer Service

Did a very nice job.Thank you

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From first meeting to vehicle drop off to pick up of my car after the competition of work, it was a pleasure. Everyone was friendly, helpful, thoroughly competent and completely professional. I will be recommending Durable at every opportunity.

My Experience

Looks amazing

My Experience

The team was amazing. They communicated everything clearly and were ready and willing to answer any questions. No only was the customer service great, they did an amazing job on my car.

Likely to Recommend

Repair Quality

I was beyond blown away by the job that Durable did. They were quick with scheduling my car for its work and finished it quickly and efficiently. It looks great and functions just like new.

Customer Service

The people are Durable were very friendly and accommodating for me.

Kept me Informed?

Yes

Ready on Time?

Yes

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