Caliber - Waterbury
1200 Wolcott St,
Waterbury,
CT
06705
USA
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, seamless communication, and impressive timeliness. Many highlighted that repairs were completed ahead of schedule, with vehicles returned looking brand new. The team was widely recognized for professionalism, friendliness, and keeping customers informed at every stage through calls and texts. Repair quality received strong acclaim, with numerous customers noting flawless results and thorough vehicle cleaning upon return. A few customers noted areas for improvement, including isolated concerns about incomplete glass removal, a mismatched steering wheel replacement, recurring sensor malfunctions, and occasional communication gaps - all raised directly by customers. Overall, the vast majority expressed high satisfaction and enthusiastically recommended the shop to friends and family.
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Timeliness
"Received my Car 2 weeks earlier than expected and the repair and paint job to my door is perfect. Also kept me ..."
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"... inspection on 1128. Made date of drop off for 128 and was told 1-2 weeks at MOST. Repair center did keep me updated with texts but all about delays. Was told that completion ..."
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"The whole process took way too long! Would not recommend"
"I am grateful that you guys finished my car before the due date. The team did a very good job of making my car look beautiful back to brand new ..."
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"... driving my car again. That means more than you know. Your communication throughout the entire process was outstanding, and it made everything so much easier and stress ..."
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"... with the work Caliber did repairing my sons truck. Communication was stellar and it was completed so much faster than originally expected."
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"All members of your team kept me updated throughout the process whether it was through text or phone call. The experience was painless."
"Letting me know every step of work on my Subaru ."
"I never got a call explaining what was wrong with my car and what they were gonna fix it was just a call to ..."
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Luis
(GMC owner)
reviewed 9/26/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
John
(Jeep owner)
reviewed 9/25/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Alan
(Nissan owner)
reviewed 9/22/26
My Experience - 5.0/5.0 -
Very professional. Excellent communication!
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Crystal
(Honda owner)
reviewed 9/21/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
John
(GMC owner)
reviewed 9/17/26
My Experience - 5.0/5.0 -
Everybody I dealt with was professional
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Phyllis
(Subaru owner)
reviewed 9/17/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Karl
(Subaru owner)
reviewed 9/15/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Maryann
(Honda owner)
reviewed 9/15/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Completely satisfied! The communication between my self and Jennifer was excellent! She kept me informed every step of the way! The car looks brand new! Very happy with the repairs!
George
(Lexus owner)
reviewed 9/15/26
My Experience - 5.0/5.0 -
Nice
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Timothy
(Mitsubishi owner)
reviewed 9/14/26
My Experience - 5.0/5.0 -
I was pleased with not only how quickly they fixed my suv but the quality of the work was impeccable Thank You Tim T
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Alexandra
(Subaru owner)
reviewed 9/11/26
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Madeline
(Subaru owner)
reviewed 9/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Eduardo
(Toyota owner)
reviewed 9/8/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Annabelle
(Toyota owner)
reviewed 9/5/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very great service thank you
Customer Service - 5.0/5.0
Returned Clean
Dawn
(Honda owner)
reviewed 9/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Deovion
(Hyundai owner)
reviewed 9/3/26
Likely to Recommend - 1.0/5.0
Repair Quality - 2.0/5.0 -
Could’ve been done better, steering wheel was replaced and looks like a toy steering wheel that is too big for the car because it is so far out and extends too much towards me. I’ve struggled to reach the gas pedal without the steering wheel pressing up against my chest daily since getting the car back.
Customer Service - 4.0/5.0
Returned Clean
Linda
(Honda owner)
reviewed 9/2/26
My Experience - 5.0/5.0 -
Very professional staff made my experience very smooth
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Every thing went professionally and smoothly
Customer Service - 5.0/5.0
Returned Clean
Alvin
(Chevrolet owner)
reviewed 8/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I'm very surprised how little time it took and it looks like it never happened.
Customer Service - 5.0/5.0
Janice
(Ford owner)
reviewed 8/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Giovanni-Ruiz-And
(BMW owner)
reviewed 8/31/26