Caliber - Waterbury
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Tire was overinflated to 45 psi, it's rated for 33 psi. No follow-up necessary, collision repair was good and progress follow-ups were appreciated, although texts/emails would be fine. Wanted to let the shop know for the future safety of customers.
Likely to Recommend - 1.0/5.0 -
I am disappointed with the quality of service and the condition in which my vehicle was returned. I brought the car to this shop for repairs following an accident in Maryland. When I was notified that the work was complete, I went to pick it up and discovered that the taillights were cracked, even though they had been intact after the accident and before the car was left at the shop. I also noticed that the license-plate light bulb had not been replaced. A repair shop should carefully inspect a vehicle before returning it to the customer and clearly address any damage or unfinished work. Unfortunately, that did not happen in my case. Based on this experience, I am not satisfied with the workmanship, attention to detail, or final quality-control process, and I cannot recommend this shop.
Repair Quality - 1.0/5.0 -
I am disappointed with the quality of service and the condition in which my vehicle was returned. I brought the car to this shop for repairs following an accident in Maryland. When I was notified that the work was complete, I went to pick it up and discovered that the taillights were cracked, even though they had been intact after the accident and before the car was left at the shop. I also noticed that the license-plate light bulb had not been replaced. A repair shop should carefully inspect a vehicle before returning it to the customer and clearly address any damage or unfinished work. Unfortunately, that did not happen in my case. Based on this experience, I am not satisfied with the workmanship, attention to detail, or final quality-control process, and I cannot recommend this shop.
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had a great experience with Caliber. Jennifer was excellent throughout my entire car repair process, keeping me informed every step of the way. This is my second time bringing my car to Caliber, and once again, I have no complaints about their outstanding customer service. My vehicle was repaired in a timely manner, and Jennifer stayed in communication with the insurance adjuster to ensure my rental car was extended when needed. Overall, I am very pleased with the service I received and highly recommend them!
Customer Service - 5.0/5.0 -
Overall, I am very pleased with the service I received and highly recommend them!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The entire experience went very smoothly and professionally.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication and service at Caliber
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Organized. Good follow up. Timely response and repairs
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I am completely satisfied of the time period of the jobs completion. Also Mike and all the staff were very kind and answered all my questions. They said two weeks to complete the job. But the truck was done Several days sooner. Paint and bumper where top notch! You can tell they have professional body people doing the jobs. I recommend Caliber Collision for any auto body repairs. And I will be using them again if I have to in the future. Thanks for the smooth process Caliber Collision. Steve Pazsak
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great work, Mike was communicative, and all was finished on time.
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Appreciate the speedy repair, frequent updates and friendly service. Car is back to normal! Couldn’t ask for better service.