Caliber - Canton Ct

4.8 (415reviews)
97%
3 Colonial Rd,  Canton,  CT  06019
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (415)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional service quality, with many noting repairs that make vehicles look brand new or better than before. Communication stands out as a major strength, with customers appreciating regular text updates, clear explanations, and responsive staff who keep them informed throughout the repair process. The shop excels in timeliness, frequently completing repairs ahead of schedule and managing expectations well when delays occur. Additional touches like thorough vehicle cleaning, detailing, and seamless coordination with insurance and rental car companies enhance the customer experience. While most feedback is overwhelmingly positive, some customers noted minor issues with dust residue, communication timing, or parts availability that occasionally extended repair times.
AI-Generated from reviews written in the last 12 months
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"... kept me informed throughout the repair process. The quality of the repairs exceeded my expectations, and my vehicle was returned looking great. Communication ..." Read more
"The vehicle looks better now than when I bought it! Work was done expertly and finished sooner than promised. ..." Read more
"... people who performed quality bodywork on my car. Perfect match fit and finish. Car was cleaned and presented perfectly. Thanks Caliber!" Read more
"Caliber was quick, did incredible work, and communicated well. They delivered my car several days earlier than ..." Read more
"... experience! The team at this auto body shop did an exceptional job repairing my Audi — the results were flawless. They completed the work on time and ..." Read more
"It was done 4 days prior to what I was told"
"We received it back 6 days early."
"Our car was ready sooner than expected."
"I was told 3-5 days and it was ready in 3."
"Repairs completed much sooner than expected"
"The text updates were on point"
"They were very communicative on the progress. Everything exceeded our expectations."
"All went as discussedplanned. Communication was spot on. Zero issues"
"Frequent text messages - great communication."
"... The coordination with local rental car services, transparency via weekly text updates, and the friendly staff made this event a pleasant ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job! It was a pleasure doing business with you. They even arranged a rental car for me. Really nice people and excellent service ☺️

Likely to Recommend

Repair Quality

These people are awesome! So friendly and accommodating. They set up a rental for me and were so easy to work with. Highly recommend.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The grille was totally different than what I dropped off, with no choices or questions about which grille I would like. Part of the bumper was black and was returned to me gray, and the fender and new bumper are already pulling away from the vehicle, one day after pickup.. Very disappointed with the service provided. I would like the bumper and fender fixed.

Likely to Recommend

Repair Quality

The fender is pulling away from the grill, a clip is showing on the front bumper and they changed my entire grille without giving me replacement options or choosing what I would want

Customer Service

I got attitude on a phone call because I wasn’t aware of what color was under my front bumper as the car was not in front of me.

Kept me Informed?

No

Ready on Time?

No

My Experience

Paint work redone twice and I'm expected to just accept it. I will like to do my painting somewhere else.

My Experience

Very professional staff. Kept me informed throughout the process.

Likely to Recommend

Repair Quality

Kept me informed

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Great job and I appreciate how you kept me updated throughout the process.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repair work was fine, and that’s what really matters. However, I’m in the communications business and between the head office and the individual garage in Canton, the communication was severely lacking. It was impossible to get a straight answer on when my car would be ready. Right up to the actual pick up time, it was touch and go on whether it would actually be ready. Not great, but again the repair seems good and that’s all that really matters.

Likely to Recommend

Repair Quality

Work was great. Communication was not.

Customer Service

Polite and nice, but again communication was lacking.

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I liked being updated on the progress

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

The auto generated emails were awful. They often repeated themselves and were entirely unhelpful. I phoned the shop directly to get a real status.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

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