Rainbow Paint & Body Shop

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

excellent service, very welcoming and helpful.Thank you

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Your whole team is fabulous! Professional and courteous communication and made sure that everything was fixed perfectly, before I left. I have used Rainbow for 4 cars already and each time perfect!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service! Awesome people !

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

you guys were really sweet, thank you so much i love what you guys do, keep up the great work!! 🫶🏻🫶🏻

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great service. Marisol was very polite, friendly, and answered all my questions and concerns.

Returned Clean

My Experience - 5.0/5.0 -

Súper todo quedó muy bien excelente trabajo

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great Customer Service!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job thank you

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent services

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

After having my car for 23 days I came to pick it up and unfortunately did not even make it to the highway before an error massage lit up. I turned around and drove back to the shop and am now without my car again. Thankfully your tech arranged for my rental car as I had returned mine in the morning and took an UBER to the body shop. Now I also have to make all new arrangements with the management office of my building to be able to park the new rental car. Not an ideal outcome for me. Especially as my father was admitted to the ICU last weekend and is there in critical condition. The one bright spot of my week was that I was getting MY CAR back - guess not.

Likely to Recommend - 2.5/5.0 -

I’ve been a customer before and made the choice to return to Rainbow instead of using any of the body shops recommended by Geico. But it’s been one thing after another. A week long delay due to insurance company not approving supplement and my not being told that was happening until I called Rainbow to check on the status of my car. Again, I called Rainbow to check on the status only to be told the car had not been sent to paint because the technician’s mother was ill in Costa Rica and he went to be with her. 3rd an error light came on when I left Rainbow so I had to turn around and bring it back. I called Friday to ask the status. I was told the person was coming out to check the error code lighting up to resolve the matter. It’s now 3 days later and I’ve not heard from Rainbow with any status update but I did receive this survey asking me about my experience with Rainbow.

Repair Quality - 2.5/5.0 -

I am not sure why I’m receiving this survey as you still have my car. I came to pick it up last week and only made it a few blocks before a light came on. As a result, my car was kept by Rainbow and I had to get a new rental car.

Customer Service - 3.5/5.0 -

Not ideal as Geico did not follow up with the initial supplemental report and no one from Rainbow contacted me so my car sat for a week with no work being done until I called the shop and asked about it and was told it had not been started.

My Experience - 5.0/5.0 -

Great communication, response time, and quality of work. Thank you!

My Experience - 5.0/5.0 -

Muy satisfecha con el trabajo de su equipo y mucho más con la atención y dedicación de Marisol.Graciassss

My Experience - 5.0/5.0 -

Great and speedy service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

MV restored to previous condition

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Son lo mejor

Customer Service - 5.0/5.0 -

Cumplen con lo establecido

Likely to Recommend - 0.5/5.0 -

If this isn’t resolved I will make sure to leave reviews everywhere possible to warn others to stay away

Repair Quality - 0.5/5.0 -

Utterly unprofessional and dishonest. One of the items billed to the insurance wasn’t repaired and now they are asking me to bring the vehicle back to Rainbow at my expense and during my work hours. Even though they didn’t do the repair. When I protested they called my insurance to claim the damage was outside the scope of the insurance claim except that I have a police report showing it was caused by vandalism. So I am waiting to hear from Rainbow as to how they are going to fix this. I will file reviews on Google, TrustPilot etc as well as report this to my insurer obviously.

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0 -

Rainbow Paint and Body Shop did a good job with the body repair itself. On my 2021 Tesla Model 3 Performance, I was really pleased with how they handled the front bumper collision repair. The car looked as good as new. The replacement windshield now looks warped. That may not be entirely their fault since it came from Tesla, but it’s still frustrating.

Customer Service - 3.5/5.0