Regal Collision Center
Regal Collision Center is a family owned dealership that has been serving the community since 1976. Regal Collision Center works with any Insurance Company in order to have your vehicle repaired. Our goal is to provide high quality repairs based on the manufactures guidelines and complete the repair in a timely manner. We provide a high level of customer communication throughout the repair process including text, phone or email messaging with vehicle owners. Our collision center is gold class I Car certified as required by the manufacturers of our 5 car lines. Chevrolet, GMC, Acura, Honda and Kia.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Reviews (928)
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- Newest
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Had to get parts - took longer than expected
Customer Service - 5.0/5.0 -
Customer service is first class
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 2.0/5.0
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I have been to Regal Collision several times. When my car was involved in an accident, when it got dinged in a parking lot and a few other things. They have ALWAYS taken care of me and done so fairly! I have recommended several people including family and everyone has had a very good experience with them.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
They changed my pick up date 3 to 4 times. It took forever text messages were vague on what was going on with my vehicle. Rain guard was broken off my door I dont know why they painted the door had nothing to do with reck. Alignment was done super wrong and they also missed a messed up strut on that same side.
Customer Service - 0.5/5.0 -
My car was given back to me incomplete. The person assigned to help name D was the worst at keeping you updated. You changed my date on receiving my vehicle 3 to 4 times, also broke my rain guard to paint a door that was not on paint order. This is the worst shop ever never ever would go here again.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Absolutely not I wouldn’t even recommend it to my enemy
Repair Quality - 0.5/5.0 -
I have never been so disappointed and disgusted with a company in my life. I choose to have my car towed to this company for repairs after it was in an accident. I did so because after my purchase with regal Acura I had all the faith that they would repair my car and restore it to its original state. However, this was not the case. They have had my car for over a month and yet to have repaired it. They returned it to me once during this process for it to still be damaged. I had to return the car and complain about this for them to tell me they may have missed something (which I did). At this point I am in tears and being told I can drive my car away and they would call me when the part arrives. Again, trusting them I did so! However, after some research I found that in-fact I should not be driving this vehicle because the part that is broken is extremely dangerous and could have caused a fatal crash. I had to call them and tell them this for them to say they weren’t aware and that I could bring it back (again me driving this dangerous vehicle back to them). At a lost for what to do this is what I did. Fast forward to now they said my car would be ready on Monday. No call, no communication which is what they are famous for by the way. I called them on Tuesday and they told me they yet again missed another broken part!! How, in the world do you take someone’s car apart multiple times and yet keep missing parts. Needless to say I no longer trust this company and had my car towed to a different auto body to finish the repairs and ensure nothing else was missed. This all occurred and the collision center on 98 s. In Lakeland. I hope this review helps you do better because this is absolutely unacceptable.
Customer Service - 0.5/5.0 -
I have never been so disappointed and disgusted with a company in my life. I choose to have my car towed to this company for repairs after it was in an accident. I did so because after my purchase with regal Acura I had all the faith that they would repair my car and restore it to its original state. However, this was not the case. They have had my car for over a month and yet to have repaired it. They returned it to me once during this process for it to still be damaged. I had to return the car and complain about this for them to tell me they may have missed something (which I did). At this point I am in tears and being told I can drive my car away and they would call me when the part arrives. Again, trusting them I did so! However, after some research I found that in-fact I should not be driving this vehicle because the part that is broken is extremely dangerous and could have caused a fatal crash. I had to call them and tell them this for them to say they weren’t aware and that I could bring it back (again me driving this dangerous vehicle back to them). At a lost for what to do this is what I did. Fast forward to now they said my car would be ready on Monday. No call, no communication which is what they are famous for by the way. I called them on Tuesday and they told me they yet again missed another broken part!! How, in the world do you take someone’s car apart multiple times and yet keep missing parts. Needless to say I no longer trust this company and had my car towed to a different auto body to finish the repairs and ensure nothing else was missed. This all occurred and the collision center on 98 s. In Lakeland. I hope this review helps you do better because this is absolutely unacceptable.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
In my experience was very good, Thank you.
Customer Service - 5.0/5.0 -
In my experience was very good, Thank you.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They are very thorough and efficient
Customer Service - 5.0/5.0 -
Friendly folks
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied with the repair
Customer Service - 5.0/5.0 -
Very nice customer service, and very on top of everything
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 0.5/5.0 -
Still scuff marks and scratches. The hood doesn't line up with the fenders or the front of the car. Oil dip stick was still bent back against the engine cover. Engine compartment was never detailed. Still dealing with all of this. Trying to get it fixed right. Oh and you lost my front license plate. Probably more but that's all I can think of right now.
Customer Service - 3.0/5.0 -
Very nice but I had to reach out all the time to check on the status.
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
The repair took so long to be ready, but the result was perfect
Customer Service - 3.5/5.0 -
They were so kind but the problem was they never notified me about the status of my car
Returned Clean
Likely to Recommend - 0.5/5.0 -
Sales department yes, Collision not very likely
Repair Quality - 0.5/5.0 -
Said my car was repaired, all they did was use a paint pencil, and it looked terrible, and it was the second time that I had taken it in to be repaired,
Customer Service - 0.5/5.0 -
Not very happy with them
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
My hood wasn't even fixed right. You could stick your fingers all the way up under my hood. The trim pieces looked like they were dropped on the floor. Some of the pieces looked like they were barley even trying to fix my car. I was just not pleased at all and I told the guy that was handling my cat and he said there is nothing he can do else its all right.i tries to tell him no it ain't and he just kept arguing with me and basically not fixing my car. I left and took it somewhere else.
Customer Service - 3.0/5.0 -
They kept me informed a little I keep having to call them.
Returned Clean
Likely to Recommend - 4.5/5.0 -
Communication could gave been better