Regal Collision Repair, Inc.

4.9 (1,442reviews)
98%
529 Tuolumne St.,  Vallejo,  CA  94590
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Quality is no accident, We at Regal Collision Repair Inc. strive to provide the best quality & customer service in the industry, We are proud to be I-Car Gold Certified

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 9:00 am - 11:00 am
* Holiday hours may differ.
I-Car
Call
Email

Reviews (1,442)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding repair quality, with many noting that their vehicles looked brand new after service, including flawless paint matching and thorough workmanship. The team is widely recognized for its professionalism, friendliness, and courteous approach, making customers feel valued and treated like family. Timeliness is a recurring highlight, with numerous customers noting their vehicles were completed ahead of schedule. Communication throughout the repair process is frequently commended, with customers appreciating regular updates via phone and text. Several customers mention returning multiple times due to their trust in the shop, and many have already recommended the shop to family, friends, and coworkers. A few customers noted through their own comments that communication consistency could be improved, and one mentioned a cleanliness concern upon vehicle return, but these were shared constructively alongside overwhelmingly positive experiences.
AI-Generated from reviews written in the last 12 months
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"I have been a loyal client for over 20 years, and Regal Collision has consistently provided excellent service."
"Fantastic service and extremely timely repairs - was expecting more than a week maybe two and they ..." Read more
"From customer service to quality of service, all expectations were far exceeded."
"... anyone that needs body work done on their vehicles. Their work is outstanding along with their capability to match existing vehicle colors. This is my second ..." Read more
"My vehicle looked great. I could not even tell it was damaged prior. It looked good as new."
"... repairs - was expecting more than a week maybe two and they got it done in 3 days. Im very impressed and would highly recommend this group for future ..." Read more
"My vehicle was completed earlier than the estimated date. Thank you so much."
"In fact, I was surprised that my vehicle was repaired so fast!"
"... perfectly and you cant tell that its been repaired. Got the car way faster than promised. The guys were great. This is our new garage, we will ..." Read more
"My vehicle was ready before it was supposed to be ready which is great"
"... the great repair job. Car looks great. I also most appreciated being kept up to date on the progress of repair, and any insurance communications." Read more
"... Collision. The staff was professional, friendly, and communicated with me throughout the entire repair process. The work done on my vehicle was thorough and high ..." Read more
"They communicated via phone and text very effectively"
"... car. They always get things done super quick and the team communicates with me every step of the way. Really thankful for regal!" Read more
"... a 10 because everyone was super nice and helpful. Only thing that could improve is communication." Read more

Likely to Recommend

Repair Quality

Good people

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

The establishment has been serving the community for many years, and it is easy to see why. Its continued success is a testament to its commitment to quality, consistency, and the positive experience it provides to its customers.

Repair Quality

I was completely satisfied with my car repair experience. From start to finish, the team was professional, knowledgeable, and attentive. The level of customer service went above and beyond my expectations—they kept me informed throughout the process, answered all of my questions, and made sure I was comfortable every step of the way. My car was repaired promptly and looks great. I highly recommend them to anyone looking for honest, high-quality service.

Customer Service

Please see my previous comment. It reflects both the satisfaction and customer service aspects.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Would recommend

Repair Quality

Great service and communication

Customer Service

Very professional

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Most definitely recommend. Would not go anywhere else.

Repair Quality

Great! They are always so wonderful and helpful through the whole process. I've been to Regal 4 times now.

Customer Service

Beyond a 10 plus. Above and beyond service, friendliness, courtesy and concern.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The repairs looked great and I received my car quickly. Very happy.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Outstanding

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Yes I would definitely recommend to any friend that needs bodywork done

Repair Quality

Actually that should be a 10+ I want to thank you guys so much did a great job

Customer Service

You guys are absolutely fantastic customer service couldn’t be better

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Billy Kerk and the entire team were awesome !

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

It was easy, on track, and the work was done as expected.

Repair Quality

Setting up the repair was easy. Regal had the claim information. We met with staff, scheduled the work, delivered the car, then picked it up. The repair work was flawless.

Customer Service

It was easy to make contact and continue to reach the same person.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

regal has been very responsive and professional from the appraisal to finish any of the job. I recommend them to anyone who needs body work.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

everyone it was super helpful, especially Bill and Carl everytime I check on my car everything is going smoothly. I highly appreciate them

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The service was regal and Royal. Thank you!

Customer Service

The Customer Service was great. This is why I’m a repeat customer

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Car still has issues the cab is not even bolted down currently

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent service, friendly and professional. I highly recommend.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks for the great repair job. Car looks great. I also most appreciated being kept up to date on the progress of repair, and any insurance communications.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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