Richard Chevrolet Auto Body Collision Center

4.8 (4,088reviews)
97%
1405 Highland Ave,  Cheshire,  CT  06410
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Shop AssistantSparkles

In operation 51 years.

At Richard Chevrolet Collision Center our number one priority is our guests. We recognize the inconvenience involved when your every day routine is interrupted by the need of our services, and we are committed to making the process convenient and easy on you from start to finish. As a family owned and operated company, we strive to perform the highest level of ethical and quality auto collision repairs while providing our guests with a unique experience. We believe in conducting our business the same way we live our lives - with honesty, integrity,fairness and a dash of humor.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (4,088)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or as if no accident had occurred. The team receives high marks for professionalism, friendliness, and going above and beyond. Communication is a strong highlight, with frequent text updates keeping customers informed throughout the repair process. Many customers were pleasantly surprised by early completion of repairs and the added touch of vehicles being cleaned inside and out. A few customers noted areas for improvement directly from their experiences, including occasional lapses in proactive communication at the start of repairs, isolated quality concerns such as misaligned headlights or paint issues, and rare instances of vehicles needing return visits for incomplete work. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"120% SATISFIED! Everyone at Richards was very pleasant, knowledgable and professional. The entire facility is super clean and bright and ..." Read more
"The exterior work is impressive, and the attention to detail appreciated. The work was also completed before the estimated ..." Read more
"... ordered, and delivered according to availability, the end result of repairs to my vehicle were well worth the wait, as the workmanship was impeccable!" Read more
"... definitely should have been, and smell of burnt wiresatf. What you handed back to me was unbelievable and unacceptable. Had tech fix bumper piece right there as well as ..." Read more
"The service from Richard Chevrolet was amazing! They completely took over, did outstanding work, and freed my mind from details and worry. I was able to relax, after ..." Read more
"... impressive, and the attention to detail appreciated. The work was also completed before the estimated time frame." Read more
"My vehicle was repaired two days ahead of schedule"
"At first it was a little aggravating and inconvenient that they had my car for a little while longer than expected but man oh ..." Read more
"Estimated at a week… took 2 weeks"
"Excellent work done in a timely manner, friendly staff."
"... very day that my vehicle was transported to you. Every day my Equinox was in the shop, I was contacted by the staff as to the status and kept informed of how the repairs ..." Read more
"... when I dropped it off, thank you so much! However the beginning communication was not great. I dropped off a night but did not get a call the ..." Read more
"... made it super easy to navigate the repair process. Communication was clear and frequent. I would recommend you guys to everyone!" Read more
"Communication was excellent and the car looks absolutely like new again!!!"
"Beginning there were miscommunications as well towards the end too. Failed to give me a heads up about the payment plan ..." Read more

My Experience

I just thought it took a very long time. I imagine it’s hard to get parts. Delivery is probably slow, but I appreciated all the updates.

My Experience

Everything went smoothly and the staff was very helpful and kind

My Experience

Everyone was very professional and knowledgeable will definitely bring my SUV there ahead very happy to see nice my vehicle was Great Job Richard Chevrolet

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very happy from the first time I came there until I picked up my car. Everyone was very friendly and helpful. I was impressed on how during the fixing of my car I got regular texts on the update of the progress. Which I really appreciated. Thank you for taking such good care of my cat and myself. Also you gave me an excellent rental.

My Experience

Got my truck back. The passenger mirror does not adjust with the control button. Also driver's door has some type of residue on it. Left needs to be fixed.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Our car looks brand new!

Likely to Recommend

It’s a little far from here but worth the drive if you need body work.

Repair Quality

Great job body shop! My car looks like new.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My Experience

Please have someone call, too much to list.

My Experience

At first it was a little aggravating and inconvenient that they had my car for a little while longer than expected but man oh man! What a EXCELLENT job was done! They even washed my car and cleaned the inside and it smells new again! I cannot say enough about how good of a job they did!

My Experience

Awesome job by everyone. The entire collision staff was organized, promptly and friendly. Everything was communicated well and easy to deal with. The work came out excellent. Impressed by Richard Chevy

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car looks great, plus everyone was extremely helpful and kind!

My Experience

Best team and great work!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Audrey was great

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Hasta los momentos lo único que veo es que está sonando el motor de la tapa de la gasolina y eso se dañó con el choque !! Cuando bajan los seguros suena !

My Experience

Likely to Recommend

Repair Quality

Great job, Very happy

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Simple and all done in one place

Repair Quality

It's like new, still on the hunt for my sticker, but a small price to pay for how much needed to be replaced.

Customer Service

The buffing compound sticks to more things than one initially sees, but it can come off with a little elbow grease and a wash. The work was good, and the rental process was very affordable!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car came back dirty and section of the repair was not done right I have to bring it back.

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