Richard Chevrolet Auto Body Collision Center

4.8 (4,105reviews)
97%
1405 Highland Ave,  Cheshire,  CT  06410
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Shop AssistantSparkles

In operation 51 years.

At Richard Chevrolet Collision Center our number one priority is our guests. We recognize the inconvenience involved when your every day routine is interrupted by the need of our services, and we are committed to making the process convenient and easy on you from start to finish. As a family owned and operated company, we strive to perform the highest level of ethical and quality auto collision repairs while providing our guests with a unique experience. We believe in conducting our business the same way we live our lives - with honesty, integrity,fairness and a dash of humor.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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GM
Hyundai
I-Car
Infiniti
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Nissan
Nissan GTR
Ram
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Reviews (4,105)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than expected upon return. The team receives high marks for professionalism, friendliness, and going above and beyond. Communication via text updates and phone calls is widely appreciated, keeping customers informed throughout the repair process. Timeliness is a strong point, with numerous customers highlighting repairs completed ahead of schedule. Customers also appreciate the added touch of vehicles being cleaned inside and out upon return. A few customers noted areas for improvement directly from their experiences, including clearer upfront communication about timelines and costs, more thorough final inspections before vehicle return, and ensuring all repair components are fully completed and verified before pickup.
AI-Generated from reviews written in the last 12 months
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"... kept apprised of the progress and when complete, the car looked spectacular and appeared to have been detailed. Thank you for such excellent service." Read more
"... definitely should have been, and smell of burnt wiresatf. What you handed back to me was unbelievable and unacceptable. Had tech fix bumper piece right there as well as ..." Read more
"... repairs to my vehicle were well worth the wait, as the workmanship was impeccable!" Read more
"I was very satisfied with the collision repair however, I paid an additional $350.00 for a professional ..." Read more
"Repairs was exceptionally like it never was in an accident.thank you highly recommend"
"... the drop offpick up went very smoothly. Add to that the work being completed ahead of the anticipated date and my car being cleaned inside and out at pick up, ..." Read more
"Excellent work done in a timely manner, friendly staff."
"Estimated at a week… took 2 weeks"
"I appreciate the repairs were completed days ahead of schedule"
"... when I dropped it off, thank you so much! However the beginning communication was not great. I dropped off a night but did not get a call the ..." Read more
"... very day that my vehicle was transported to you. Every day my Equinox was in the shop, I was contacted by the staff as to the status and kept informed of ..." Read more
"Kept me informed every step of the way. No surprises."
"... made it super easy to navigate the repair process. Communication was clear and frequent. I would recommend you guys to everyone!" Read more
"Beginning there were miscommunications as well towards the end too. Failed to give me a heads up about the payment plan ..." Read more

My Experience

Deeply appreciate the outstanding customer service given to me. I was constantly kept apprised of the progress and when complete, the car looked spectacular and appeared to have been detailed. Thank you for such excellent service.

My Experience

Well Done 🙂

My Experience

The trucks repair was better than I expected. Thank you Richards for a job well done. A special thank you to the body shops management team, going out of their way to have some GM warrantee work resolved

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

They were all very helpful and answered all my questions.

My Experience

Always a great experience!!

Likely to Recommend

Would absolutely recommend

Repair Quality

Great service center, very accommodating.

Customer Service

Staff were all very friendly & professional

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very thankful for how communicative the team was with me throughout the repair process. I spoke with Liz on the phone multiple times and she let me let me know each day how the repairs were coming along. After I alerted her that I needed my car back to return to work earlier than the date it had been pushed to, she told the team in the collision department and worked to get me my vehicle back on the original date. The repairs look great and I am very happy with how the whole process went.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very happy from the first time I came there until I picked up my car. Everyone was very friendly and helpful. I was impressed on how during the fixing of my car I got regular texts on the update of the progress. Which I really appreciated. Thank you for taking such good care of my cat and myself. Also you gave me an excellent rental.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

nothing else I have to say but awesome job would recommend to anybody

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The people at Richard's Chevy are very courteous and professional I am very happy with the car door repair

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything went smoothly and the staff was very helpful and kind

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I just thought it took a very long time. I imagine it’s hard to get parts. Delivery is probably slow, but I appreciated all the updates.

1 - 20 of 4,105

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