Richard Chevrolet Auto Body Collision Center

4.8 (4,105reviews)
97%
1405 Highland Ave,  Cheshire,  CT  06410
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Shop AssistantSparkles

In operation 51 years.

At Richard Chevrolet Collision Center our number one priority is our guests. We recognize the inconvenience involved when your every day routine is interrupted by the need of our services, and we are committed to making the process convenient and easy on you from start to finish. As a family owned and operated company, we strive to perform the highest level of ethical and quality auto collision repairs while providing our guests with a unique experience. We believe in conducting our business the same way we live our lives - with honesty, integrity,fairness and a dash of humor.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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GM
Hyundai
I-Car
Infiniti
Jeep
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Nissan
Nissan GTR
Ram
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Reviews (4,105)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or as if no accident had occurred. The team receives high marks for professionalism, friendliness, and going above and beyond. Communication is a strong highlight, with frequent text updates keeping customers informed throughout the repair process. Many customers were pleasantly surprised by early completion of repairs and the added touch of vehicles being cleaned inside and out. A few customers noted areas for improvement directly from their experiences, including occasional lapses in proactive communication at the start of repairs, isolated quality concerns such as misaligned headlights or paint issues, and rare instances of vehicles needing return visits for incomplete work. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"120% SATISFIED! Everyone at Richards was very pleasant, knowledgable and professional. The entire facility is super clean and bright and ..." Read more
"The exterior work is impressive, and the attention to detail appreciated. The work was also completed before the estimated ..." Read more
"... ordered, and delivered according to availability, the end result of repairs to my vehicle were well worth the wait, as the workmanship was impeccable!" Read more
"... definitely should have been, and smell of burnt wiresatf. What you handed back to me was unbelievable and unacceptable. Had tech fix bumper piece right there as well as ..." Read more
"The service from Richard Chevrolet was amazing! They completely took over, did outstanding work, and freed my mind from details and worry. I was able to relax, after ..." Read more
"... impressive, and the attention to detail appreciated. The work was also completed before the estimated time frame." Read more
"My vehicle was repaired two days ahead of schedule"
"At first it was a little aggravating and inconvenient that they had my car for a little while longer than expected but man oh ..." Read more
"Estimated at a week… took 2 weeks"
"Excellent work done in a timely manner, friendly staff."
"... very day that my vehicle was transported to you. Every day my Equinox was in the shop, I was contacted by the staff as to the status and kept informed of how the repairs ..." Read more
"... when I dropped it off, thank you so much! However the beginning communication was not great. I dropped off a night but did not get a call the ..." Read more
"... made it super easy to navigate the repair process. Communication was clear and frequent. I would recommend you guys to everyone!" Read more
"Communication was excellent and the car looks absolutely like new again!!!"
"Beginning there were miscommunications as well towards the end too. Failed to give me a heads up about the payment plan ..." Read more

My Experience

Deeply appreciate the outstanding customer service given to me. I was constantly kept apprised of the progress and when complete, the car looked spectacular and appeared to have been detailed. Thank you for such excellent service.

My Experience

Well Done 🙂

My Experience

The trucks repair was better than I expected. Thank you Richards for a job well done. A special thank you to the body shops management team, going out of their way to have some GM warrantee work resolved

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

They were all very helpful and answered all my questions.

My Experience

Always a great experience!!

Likely to Recommend

Would absolutely recommend

Repair Quality

Great service center, very accommodating.

Customer Service

Staff were all very friendly & professional

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very thankful for how communicative the team was with me throughout the repair process. I spoke with Liz on the phone multiple times and she let me let me know each day how the repairs were coming along. After I alerted her that I needed my car back to return to work earlier than the date it had been pushed to, she told the team in the collision department and worked to get me my vehicle back on the original date. The repairs look great and I am very happy with how the whole process went.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very happy from the first time I came there until I picked up my car. Everyone was very friendly and helpful. I was impressed on how during the fixing of my car I got regular texts on the update of the progress. Which I really appreciated. Thank you for taking such good care of my cat and myself. Also you gave me an excellent rental.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

nothing else I have to say but awesome job would recommend to anybody

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The people at Richard's Chevy are very courteous and professional I am very happy with the car door repair

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything went smoothly and the staff was very helpful and kind

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I just thought it took a very long time. I imagine it’s hard to get parts. Delivery is probably slow, but I appreciated all the updates.

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