Richard's Body Shop, Inc

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Very familiar with Tesla standards. Great customer service.

My Experience - 5.0/5.0 -

Keep up the Great work!

My Experience - 5.0/5.0 -

Beautiful job. Richard's is now our family's body-shop of choice.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did an excellent job fixing the truck and quickly. Very easy to work with

Customer Service - 5.0/5.0 -

Very good

My Experience - 5.0/5.0 -

we didn’t recognize the car— it came back better than the shape it was in before the wreck! You were all so easy to work with: Thank you from the bottom of my heart.

My Experience - 5.0/5.0 -

Great service & overall value! Very competent and friendly team! Would highly recommend this place to anyone looking for a great body shop with amazing customer service!

My Experience - 5.0/5.0 -

Great job.

My Experience - 5.0/5.0 -

High quality work. Great to see staff who previously helped me. Delighted to recommend Richard’s.

My Experience - 5.0/5.0 -

I love the shop! Top notch! The repair was solid too. I just wish was kept in the loop a little bit more on the updates side of things… a text is fine, “hey we should be getting your fog light on this day and then we should be done by…” those little updates would help. The rest of my experience was amazing and I hope I don’t have anymore wrecks but I will be back at Richards if I do!

Likely to Recommend - 4.0/5.0 -

The work they did was good, and they made sure my car was very clean when they returned it to me.

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

My Experience - 0.0/5.0 -

I think the staff at Richard’s is already well aware of what went wrong. The miscommunication that took place on Monday was only made worse was only made worse by a lack of communication that same evening leading into Tuesday. We were specifically told our car would be ready between the hours of one and 5 PM on Monday. We did our best to stay in constant contact with the team, but those same efforts weren’t met by Richard’s body shop. By the time 5 o’clock rolled around, we didn’t hear from anyone and had no car, leaving my wife and daughter, looking for another way to get her to daycare in the morning. We ended up having to spend money on an expensive Uber instead of using our own vehicle as we were promised. Then, some of the staff either lied about or didn’t realize that they didn’t submit the supplement to my insurance company until Tuesday, meaning we never would have gotten our car on Monday. If someone had just been honest and upfront from the beginning, we would’ve been able to prepare ourselves instead of having to scramble at the last minute. Instead, I was stressed while on a work trip out of state having to deal with this issue instead of focusing on my livelihood. My insurance company moved mountains to make sure that someone could come and get everything squared away with the supplement after it was submitted to them. Had it not been for them, my car may very well still be in the shop. In the future, I encourage the workers at Richard‘s body shop to be honest and upfront with their customers and let them know exactly what is going on instead of trying to make false promises they know they can’t keep.

Likely to Recommend - 0.5/5.0 -

I took my car in for front-end repair and repainting, and you charged me $18,000. But now, the front bumper doesn’t align properly with the headlights, and there are still visible imperfections. When I asked about it, you said it couldn’t be fixed—unless I paid extra. So why would I bring my car to your shop in the first place? I might as well take it somewhere better. You never seem to do things properly.

Repair Quality - 0.5/5.0 -

I took my car in for front-end repair and repainting, and you charged me $18,000. But now, the front bumper doesn’t align properly with the headlights, and there are still visible imperfections. When I asked about it, you said it couldn’t be fixed—unless I paid extra. So why would I bring my car to your shop in the first place? I might as well take it somewhere better. You never seem to do things properly.

Customer Service - 0.5/5.0 -

I took my car in for front-end repair and repainting, and you charged me $18,000. But now, the front bumper doesn’t align properly with the headlights, and there are still visible imperfections. When I asked about it, you said it couldn’t be fixed—unless I paid extra. So why would I bring my car to your shop in the first place? I might as well take it somewhere better. You never seem to do things properly.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Wonderful service and very easy to work with.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Service was above what I expected. Eddie got the quote done fast and handled everything with the insurance company smoothly. The car came back looking beautiful—immaculate inside and out. Couldn’t have asked for a better experience.

Likely to Recommend - 3.5/5.0

Repair Quality - 1.5/5.0 -

Getting the rental car was a major pain

Customer Service - 4.0/5.0

My Experience - 5.0/5.0 -

My car looks like new! Thank you so much for doing an amazing job!

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

excellent service. quick and clean. washed exterior and interior car for return.

Customer Service - 5.0/5.0 -

dropped off my car to m e and returned my rental. called me frequently with updates and addressed all my questions and concerns.

My Experience - 5.0/5.0 -

You guys are incredible! In such an unfortunate situation, the team at Richard’s made the experience positive from start to finish. Everyone was so polite and friendly! I wasn’t expecting the interior detail job and that sincerely made my day! Thank you so much for taking care of my Tesla!!

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0

Customer Service - 0.5/5.0