Rick Case Collision Center
In operation 20 years.
STATE OF THE ART COLLISION REPAIR SHOP. WE REPAIR MOST MAKE AND MODELS. WE ACCEPT MOST INSURANCE COMPANY CLAIMS. ALL WORK GUARANTEED FOR AS LONG AS YOU OWN THE VEHICLE. CERTIFIED HONDA, MASERATI, HYUNDAI, KIA, GENESIS, VW COLLISION REPAIR SHOP. WE OFFER FINANCING IF NECCESSARY.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- French
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Car makes a weird sound now when breaking.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
My car vas involved in a minor crash. Geico insurance offered me two options; using one of their certified repair shops or one of my choice. I wanted my car to be repaired as per manufacturer specifications. I checked the VW website, and Rick Case appeared as a certified VW body shop, so I felt confident in having my car repaired there. The car went in on Aug 15th. On the 17th we were told the car should be ready by Aug 24th. On the 24th, not having received any updates, I called Rick Case to learn that the car wouldn't be ready until the 31st due to delay on parts. Again, not having received any updates I called back on Sept 2nd, and was told that the car wouldn't be ready until the 7th. At this point I had already returned the rented car, and had to arrange for transportation for two days. On Sep 7th I had to call back! Now to learn that the car would be ready on Sept the 9th. On September 10th I went to pick up the car. What a surprise and disappointment...for starters, one of the headlights had a burned / disconnected bulb; something that shows up in the dashboard, so pretty hard to miss. The engine bay was covered with sanded dust from the body shop. The best part was finding the left and right fenders, the bumper, the hood and headlights all!!! misaligned. How can a car step out of the body shop after three week with all these details?? Isn't there a shop manager / supervisor supposed to inspect the cars before they are delivered?? How can a brand certified repair shop deliver a car in such conditions?? At this point I'm even doubting on VW requirements and regulations to certify a repair shop. Of curse, I sent the car back with the list of "details" to be corrected, and had to wait a complete additional week, without a rental, to have the car done. Finally on Monday Sept. the 19th, I picked up the car. Still a couple of details, but I couldn't afford to stay another week without a car, and jeopardize my job for a car. At this point I'm still trying to understand the logic of the results. I don't know if it is the result of a short staff shop,or basically a staff that is not proud and can care less of their job results. There is only one chance to make a good! impression in front of a customer, and you guys lost it. I own a VW, and a Honda, two brands you represent, and could have won my future business. Seeing the results and customer service received, it am very disappointed. If you would like more details or have any questions, you can reach me on my cellphone 305-281-8984. Best regards, Giacomino Spera (Ana 's husband)
Likely to Recommend - 0.5/5.0 -
I chose RC because of being a VW certified body shop. Completely disappointed. Won't even use it myself again being a VW and Honda owner
Repair Quality - 0.5/5.0 -
Unacceptable for a VW certified body shop.
Customer Service - 0.5/5.0 -
Bad customer service
Returned Clean
My Experience - 0.0/5.0 -
Over a month and don't even have my car back yet
My Experience - 5.0/5.0 -
Employees responsive and courteous.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
I'm happy to have my car back but still two small problem the gas door will not open on the left also on the left keep making a clicking sound when I stop to go. I called back let some know but left message on voice mail. Thank you, Ms. J
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Not for reapirs
Repair Quality - 2.5/5.0 -
Got almost daily emails with estimated completion date but then car was done almost a month past that date
Customer Service - 2.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
Didn't keep me updated with repairs and completion dates. Customer service was terrible
My Experience - 0.0/5.0 -
My car was not ready on time. It was almost 3 weeks late. I was not able to get answers and it made me very suspicious. Really bad experience.