Rick Case Collision Center
In operation 20 years.
STATE OF THE ART COLLISION REPAIR SHOP. WE REPAIR MOST MAKE AND MODELS. WE ACCEPT MOST INSURANCE COMPANY CLAIMS. ALL WORK GUARANTEED FOR AS LONG AS YOU OWN THE VEHICLE. CERTIFIED HONDA, MASERATI, HYUNDAI, KIA, GENESIS, VW COLLISION REPAIR SHOP. WE OFFER FINANCING IF NECCESSARY.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- French
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
The repair quality was genuinely good and the car came back clean, so those scores reflect that honestly. But the overall experience is not something I could point someone toward. The supplement went to the wrong address, the shop’s phone was not working, Bristol West had to route through me to reach the shop, and my car sat finished for nearly a week before I was told. The work got done. The process around it did not work.
Repair Quality - 5.0/5.0
Customer Service - 1.0/5.0 -
I’m not writing this to hurt the dealership. I just want to give honest feedback because this whole process was way more stressful than it needed to be. Bristol West sent instructions at the start saying the estimate and funds needed to go to Rick Case so parts could be pre-ordered. I followed those instructions, but they were not followed on the shop’s end. That forced me to come back on April 27th after already wasting over four hours at the dealership on April 20th. My car was marked up for days, and I had no rental because the process was not handled correctly from the start. Later, a supplement request went to the wrong email address. Bristol West confirmed by text that Rick Case had not sent the required information. I ended up having to push both sides to communicate multiple times. The rental extension was also being threatened because of the back and forth. My car was not released until May 29th, and I was told it had been sitting finished for about a week before that. Checking instructions, verifying an email before sending important documents, and keeping the customer in the loop are not big asks. That did not happen here.
Returned Clean
Likely to Recommend - 5.0/5.0 -
The Work and customer service was great. I would definitely recommend them.
Repair Quality - 5.0/5.0 -
Mathew Grosso was amazing at explaining everything. I received an update every Tuesday and Thursday and sometimes even other days if he needed me. Work was done in a timely manor according to all my updates. Very thankful to have a great body shop so close to home
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Staff has been respectful, responsive and pleasant
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Lauren is a 10. She was very helpful especially with the updates she sent me as my vehicle was being repaired.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
my service there was exceptional. Everybody was so kind. Everything was done so properly always informed of everything going on with my car. They couldn't have done any better. It all worked out perfectly. I got a nice rental. Everything worked out right I would recommend them anytime.
Customer Service - 5.0/5.0 -
they all could not have been nicer. Everything was so professional it all worked out well I was extremely satisfied.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
The repair looks great and the paint is a perfect match.
Repair Quality - 5.0/5.0 -
The car looks and drives great! The customer service representative kept me informed of the progress through text messages.
Customer Service - 5.0/5.0 -
Jennifer gave me a good estimated time frame for the repair and updated me on the progress periodically. She was excellent?
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Because I had used this shop approximately 10 years ago I wanted to use your shop again. Being retired from this type of work, I was an auto body repairman. A bodyshop owner in CT. before moving to Fl. in 1972, and a JM Pontiac tech, and an Ed Morse Cadillac Asst. mgr. at their shop in Pembroke Pines. I am very familiar with this type of an operation. Over 40 years in this line of work. 10 years ago I was rearended and my Hundai SUV repaired at your shop and was extremely satisfied with the repairs. This time I had extensive RF damage to my Kia Sportage. Matthew was a great service writer and always kept me informed of the progress of my Venicle. The Bodyman and painter did an outdtanding job with the repairs. Body parts and gaps were excellent and paint was a perfect match. Very commemdable. I thank you again for keeping excellant techs and advisors. Harvey Soufrine
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did such a beautiful on my car and I thank you so much. To my surprise they washed and vacuumed my car again thank you so much
Customer Service - 5.0/5.0 -
Amazing people
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The rear bumper that was replaced is different from the original part.
Customer Service - 5.0/5.0 -
Everyone I dealt with was helpful and professional
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Overall the time of repair the customer service it exceeded my expectations. Great team to work with 👍👍👍
Repair Quality - 5.0/5.0 -
I am extremely satisfied with the work and customer service I received during and after the repair of my vehicle
Customer Service - 5.0/5.0 -
Jennifer kept me imformed on all pertinent aspects of the development on the parts and repair of the vehicle.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Totally satisfied the service was incredible . Jennifer was the bests
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Christopher and Carlos were so extremely helpful to the whole start to the to the ending. And I’m seven year-old single mom and I felt so happy with the way they treated me.