Rick Worley & Son, Inc
Rick Worley and Son, Inc. is a family owned business that has been serving our community for over 30 years. We provided high quality repairs in a timely manner. Our customer service is next to none. We love our customers! We are a fully equip collision repair facility with state of the art equipment to repair vehicle back to pre accident condition. Everyone at Rick Worley and Son, Inc., the painter, body techs, and estimators are platinum certified through I-car training and continuation classes each year. This makes our shop a Gold Class shop. It is important to stay up to date with all the changes in the industry. We are partnered with Enterprise rental car to have vehicles on site at all times to make the process easier for our customers, it's our one stop shop motto. No more getting picked up, dropped off, or bothering friends or family. We have 24hr towing. We give a lifetime warranty on all paint and body work.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0 -
I WILL NEVER EVER RECOMMEND Rick Worley & Sons to anyone, nor will I recommend the towing service. I will not use any service associated with this company. If I have my way, I will have them removed from the Allstate Good Hands network as I'm not the only Allstate customer who has had this experience. There are many reviews with the exact same scenario I experienced with Rick Worleys.
Repair Quality - 3.5/5.0
Customer Service - 0.5/5.0 -
My car took over 2 months to be finished. The only people I was ever able to speak with was the front desk. I was told "waiting on parts" for over a month. When I asked which parts, no one could tell me and no one would call me back. Because it took so long I had to spend 900+ dollars out of my own pocket to rent cars to make it to work and a prescheduled trip that was scheduled for December 29 - My car was brought to you on October 20. I didn't receive my car until January 3. To be honest, if I hadn't had another body shop call to tell you wanted it moved, I don't think it would have been done then. I researched all the parts on the list that were necessary to fix my car - none were on back order. At one point I dropped by the shop to get a status on my car only to be told it was in reassembly and it was sitting ON THE LOT with the flat tire still on and the busted rim still on it. Nothing had been "reassembled" and that was December 9.
Likely to Recommend - 4.0/5.0 -
very friendly, good work just farther from chattanooga than i’d like
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
It's not the quality. It's the customer service.
Customer Service - 0.5/5.0 -
Ashley is a complete troll and the rest of the office wasn't any better.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Extremely professional And the job done was most excellent
Customer Service - 5.0/5.0 -
Very professional and courteous
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
Not enough communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
They have also done good work for me in the past
Repair Quality - 4.5/5.0 -
The estimator forgot to add a new windshield to the Allstate estimate
Customer Service - 4.5/5.0 -
The estimator forgot to add a new windshield to the Allstate estimate
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks like it was never damaged!
Customer Service - 5.0/5.0 -
Everyone was helpful and kind
Likely to Recommend - 4.0/5.0 -
Too many vehicles sitting around. Entire facility needs a major face lift and lot repaved.
Repair Quality - 4.0/5.0 -
Car lot seems too crowded. Overall repairs were performed in a satisfactory manner. Izzy is an outstanding customer service rep and even adjusted my backup sensors intensity to full. The sensors were set too low causing me to back into a vehicle. He deserves a pay raise. 5 stars for Izzy.
Customer Service - 5.0/5.0 -
See prior comments.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
They did a great job
Repair Quality - 5.0/5.0 -
They did a great job
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
My media does not work. It goes black screen goes in and out
Customer Service - 5.0/5.0 -
I appreciate the updates they gave me on my vehicle. They were very patience with me.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair looked great
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0 -
took way too long to get my car into being repaired, one it, it was quick!