Classic Collision Gunbarrel Road

4.7 (208reviews)
94%
1410 Gunbarrel Road,  Chattanooga,  TN  37421

In operation 43 years.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Chattanooga, TN is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.

Reviews (208)

Customers say
Overall Customer Satisfaction
Customers consistently praise Classic Collision for exceptional customer service, with staff described as friendly, professional, and courteous throughout the repair process. The quality of repairs receives high marks, with many noting their vehicles look better than before and praising the excellent workmanship. Communication stands out as a major strength, with customers appreciating regular text updates and being kept informed at every step. Timeliness is generally positive, with many repairs completed early or on schedule, though some experienced delays due to parts availability or other factors. The shop's cleanliness service is frequently mentioned as exceeding expectations, with vehicles returned cleaner than when dropped off.
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"Customer service was wonderful. I call it Chik Fi La service. Helpful, courteous, and communication was on point. ..." Read more
"... kindness and respect, explained the entire process. Excellent customer service from first contact to completion. Have used in the past and will use again." Read more
"... was in every way wonderful, amazing, honest, and their quality of work was in every way EXCELLENT!" Read more
"They do excellent work! Very professional."
"They left my car better than it was when I brought it in!"
"... was so kind and friendly as well as professional. I loved getting the texts updating me on the progress of my car. It was a wonderful experience!" Read more
"Classic Collisions Customer Service and text messaging are second to none. Renting a car with enterprise was seamless, and ..." Read more
"Great communication throughout the process. Even though there were issues with part delays, ..." Read more
"I love how i was keep update on my car from the first step to the last step."
"... Both times we were above satisfied with their work. They kept us updated and the employees were friendly and helpful!" Read more

My Experience

I am very satisfied. They kept me informed the status of my vehicle as it went along to get repaired. I thought that was great. My car looks wonderful.Highly recommend.

My Experience

Great people and great service!

My Experience

Thank you for all you do!

Likely to Recommend

Repair Quality

Great Job

Customer Service

Great Job!

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Repair Quality

Customer Service

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Repair Quality

They did the repairs in a timely manner. They kept me informed via email and text. The receptionist was polite and informative when I had questions.

Customer Service

They were polite, professional, and willing to answer questions.

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Very professional,and kept me informed through the whole process! Good people..

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Classic Collision did an outstanding job bringing our vehicle back to like-new condition. From the moment we walked in, the entire process was smooth and professional. The estimate was quick, straightforward, and very reasonable. The repairs were completed in a surprisingly short amount of time, and the quality of the workmanship exceeded our expectations. Best of all, the communication throughout the entire process was exceptional—we were kept informed every step of the way. If you’re looking for a collision repair shop that delivers excellent craftsmanship, outstanding customer service, and a hassle-free experience, I highly recommend Classic Collision. We couldn’t be happier with the results!

Likely to Recommend

Repair Quality

Very well done

Customer Service

Returned Clean

My Experience

Work done quickly and professionally

Likely to Recommend

Repair Quality

Laci was very nice, courteous, friendly and greeted herself upon the time I walked in. She explain all. Brent walk right out took photos even when he was very busy. This office call or sent messages with every thing they was doing step by step. I never had to call and ask when the car would be ready or nothing! I knew up front on all they were doing or going to do. They explained throughly. When it was time to pick up the car they didn't hound me. Brent ask if all looked good? Did I have any problems? I look at the car and loved it! I more happy when I saw it was cleaned and vacuumed out!!!!! I would give them a A+. If I had to go back I'd choose them. (Gunbarrel location) They got right on it had me in and out!! Thank you!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Fantastic work and very communicative. Would recommend!

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Good communication throughout the process. Vehicle looks great like the damage never happened. Also cleaned inside and out before I picked it up. Would recommend.

Customer Service

Returned Clean

My Experience

Great communication throughout the entire repair process. Very satisfied with the work and customer service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

We have worked with this shop under prior ownership.

Repair Quality

They were great to work with and did a very nice job on the repairs.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

While the repair was adequate. The headlight replaced was installed scratched. I noticed it as soon as I got home. This was a disappointment but I didn’t want to go back and forth and go without a car.

Customer Service

Returned Clean

My Experience

Repairs were completed on time and I am very satisfied with them. Also, the shop kept me informed of my repairs on a daily basis.

Likely to Recommend

Repair Quality

Repairs were great and on time!

Customer Service

Kept me well informed of repairs

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean