Classic Collision Hixson

4.9 (1,779reviews)

97%

(423) 843-9950

5520 Hixson Pike, Hixson, TN 37343

97%

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5520 Hixson Pike
Hixson, TN 37343

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About Classic Collision Hixson

See Photos

5520 Hixson Pike
Hixson, TN 37343

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 38 years, 4 years at this location.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Hixson, TN is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
On-Site Car Rental - Enterprise®

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:30 pm
Tue	8:00 am - 5:30 pm
Wed	8:00 am - 5:30 pm
Thu	8:00 am - 5:30 pm
Fri	8:00 am - 5:30 pm
Sat	8:00 am - 12:00 pm

* Holiday hours may differ.

I-Car

Call

Website

Reviews (1,779)

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Rating

1,527 Customers Rated

5 Stars

76.4% Complete

(1359)
4 Stars

4.8% Complete

(85)
3 Stars

1.8% Complete

(32)
2 Stars

1.2% Complete

(21)
1 Star

0.4% Complete

(7)
< 1 Star

1.3% Complete

(23)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding communication, with many highlighting daily text updates that kept them informed throughout every stage of the repair process. The quality of repairs was frequently described as excellent, with vehicles returned looking brand new and paint matching described as perfect. Timeliness was a strong positive theme, as numerous customers noted their vehicles were completed ahead of schedule. The professionalism, friendliness, and attentiveness of the team were widely appreciated, and many customers noted the added bonus of receiving their vehicles cleaner than when dropped off. A few customers mentioned areas for improvement directly from their experiences, including occasional delays beyond initial estimates, incomplete communication in isolated cases, and minor repair issues that required follow-up visits.

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Service Quality
Timeliness
Communication

"... classic collision was amazing. The service was amazing, communication was amazing, and the attention to detail was amazing." Read more

"The quality of repairs was excellent"

"The area of repair is not visible at all. They did a fantastic job."

"... excellent. From the initial phone call, drop off, communication, pickup, and overall quality. Very satisfied and appreciative." Read more

"... not. I needed hood painted and a new front bumper. This shop did a fantastic job. Candice took care of me and answered any questions ..." Read more

"Just like new. Finished way ahead of projected schedule."

"Before we expected and were Very Happy"

"I dont appreciate the repair taking way longer than promised, not being kept up to date, not getting all the information when I was updated, ..." Read more

"Repairs completed in a very timely manner. Constant communication through out the entire process ..." Read more

"... professional and friendly. The communication was excellent. My car was completely a full week earlier than originally quoted." Read more

"excellent service. I was kept up to date on each faze of the repair and it was ready exactly when they said it would ..." Read more

"The communication was outstanding! I got text messages with updates, and I appreciated that."

"... However. The not completing the repair when promised, the lack of communication, the incomplete communication, and the cost being more than estimated, made for ..." Read more

"... insist on using their services when insurance asks. The communication is top-notch, and I always feel confident that my vehicle is in good hands." Read more

"Great service. Full communication with step by step text of everything happen. 100% satisfied."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication