Classic Collision Hixson

4.9 (1,717reviews)
97%
5520 Hixson Pike,  Hixson,  TN  37343
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In operation 38 years, 4 years at this location.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Hixson, TN is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car
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Email

Reviews (1,717)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting frequent text and daily updates that kept them informed throughout the repair process. The quality of repairs was widely celebrated, with vehicles described as looking brand new or better than expected. Timeliness was a recurring strength, as many repairs were completed ahead of schedule. Staff professionalism, friendliness, and attentiveness were frequently commended. Customers also appreciated the bonus of having their vehicles cleaned inside and out upon return. A few customers noted areas for improvement, including occasional delays, incomplete estimates, and inconsistent communication in isolated cases, as shared directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... classic collision was amazing. The service was amazing, communication was amazing, and the attention to detail was amazing." Read more
"The area of repair is not visible at all. They did a fantastic job."
"... not. I needed hood painted and a new front bumper. This shop did a fantastic job. Candice took care of me and answered any questions ..." Read more
"... had cleaned the interior and exterior of the car. The bumper matched the paint of the car perfectly." Read more
"... only about quality work but great customer service - very transparent about what to expect through the entire experience" Read more
"Excellent communication and job completed 2 days early. A plus grade overall"
"Just like new. Finished way ahead of projected schedule."
"Was promised back that day or the next, but took a week."
"It should not take two months to get my car repaired with minor damage"
"They kept me informed daily about the car and it was actually finished way early! Everyones been great!"
"Communication is amazing. I always knew exactly what was going on."
"... explained to me. I truly appreciated the regular updates. The communication was detailed, transparent, and easy to understand. Thank you for the excellent service!" Read more
"... However. The not completing the repair when promised, the lack of communication, the incomplete communication, and the cost being more than estimated, made for ..." Read more
"The repairs took longer than they shouldve and I was not kept updated on the status of what was happening with my car. Several things. They should have been ..." Read more
"You guys kept me updated regularly. When I came to pick my car up, I noticed something ..." Read more

My Experience

Candice was very attentive every step of the way

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication. Work done in a timely manner. Great job.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was very nice and keep me informed everyday about my vehicle would recommend classic collision to all my friends and family.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Christina is the best

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was smooth and seamless. Great repair and above standard customer service. Thank you!

My Experience

The service between CC and my insurance company was practically seamless. I never had to get involved. Christiana provided me with updates along the way. I never was left in the dark about my vehicle. I highly recommend CC to anyone.

My Experience

I had a great experience with Classic Collision and I’m very happy with the repair on my car. A special thank you to Ms. Candice. She was wonderful to work with—kind, professional, and very helpful. She kept me updated and made the whole repair process much easier and less stressful. I truly appreciate the way she took care of everything. Thank you, Candice, and the entire Classic Collision team for the great service!

Likely to Recommend

Repair Quality

I had an excellent experience with Classic Collision. The repair on my car was handled professionally, and I am very happy with the quality of the work. A special thank you to Ms. Candice for the outstanding way she handled everything from beginning to end. She was professional, kind, helpful, and kept me informed throughout the entire repair process. She made everything easy and stress-free, and I truly appreciated her excellent customer service. Thank you, Ms. Candice, and the entire Classic Collision team for taking such great care of me and my car. I highly recommend them!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Classic Collision was absolutely great. Very knowledgeable and informative. They gave a very accurate estimate and were very efficient. Very quick turnaround and the car looks great!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Excellent work and very timely!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

NPS is a weak measure of customer satisfaction because it reduces a complicated experience to one hypothetical question: whether someone would recommend you. A customer can be satisfied but not a promoter, or deeply frustrated by a specific issue while still giving a high score out of habit. It also tells you very little about why people feel the way they do or what actually needs fixing, making it easy to report a nice-looking number without actually improving the customer experience. The most effective is post-interaction CSAT paired with a mandatory short comment. Ask immediately after a service, redo, or appointment: “How satisfied were you with the outcome of this interaction?” 1–5 scale “What was the main reason for your rating?” Then track it alongside whether the issue was actually resolved and whether the customer had to contact you again. That measures the specific experience, captures why it failed or succeeded, and points directly to what needs fixing.

Repair Quality

Very happy with the quality of the work performed. I was not happy that my car needed to sit in your parking lot while the parts were ordered. Would have preferred to have kept my car and brought it in when the parts arrived. I would have been happy to make a deposit or even purchase the ordered parts at the time of ordering. My car didn’t need to be there for a full week just waiting.

Customer Service

Candice is great! She explained everything well, and was very knowledgeable about the work needed.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Candice was on top of everything she helped me get my car in sooner so my insurance wouldn't charge me for the rental before the car got into the shop she also kept me posted throughout the entire time my car was being serviced she was always friendly and upbeat I really appreciate her and her kindness will definitely be using classic collision in the future

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Very good work

Customer Service

Very good job

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It was quick and quality service!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Christina Priessnitz explained the whole process to me. She kept me notified of the time frame and explained what they did. She made the whole process very easy for me.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

I always use Classic Collision and have been pleased.

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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