Classic Collision Northgate
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Hixson, TN is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Service Quality
My Experience - 5.0/5.0 -
Great customer service. Car looks great.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You completed the repair ahead of schedule, your communications were excellent, and my car was cleaned on the inside as well as the outside! Thank you!! Your business is exemplary!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work!
Customer Service - 5.0/5.0 -
Communications were top -notch! Very friendly and knowledgeable staff!
My Experience - 5.0/5.0 -
Excellent job guys!!thanks so much
Likely to Recommend - 5.0/5.0 -
I would definitely recommend
Repair Quality - 5.0/5.0 -
Excellent service!!
Customer Service - 5.0/5.0 -
spot on with timeline
Returned Clean
Likely to Recommend - 5.0/5.0 -
I was very pleasantly surprised with the service & so far im happy with the car.
Repair Quality - 5.0/5.0 -
Ive only had the car for 3 days, so far im happy
Customer Service - 5.0/5.0 -
You were the nicest people I dealt with through this whole ordeal
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service. Great people to work with got my car ready as quickly as possible, and kept me informed as the process was taken place. I highly recommend them.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff was very helpful and kept me informed all the way. They were eager to work with the insurance company to help speed the process up for me.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great staff and service!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
My only complaint is the limited forms of payment. I have a nation-wide credit card and a local checking account but I don't have a debit card. I was forced to pay an extra charge for the credit card.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Customer service .Renee and Miles were great 👍🏽
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service and communication, quality work
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Was not notified of 3% credit card charge until after my payment was processed. Suggest upfront notification and signage posted in stores to comply with legal requirements and avoid surprising future customers.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I am extremely satisfied with Classic I appreciate the excellent job they performed in repairing my car. The only reason that I rated my experience as a nine instead of 10 is quite minor. My car was ready for pick up on Wednesday, August 19, and that was known by Classic Collision by Tuesday, August 18. I received a phone call from Classic Collision around 4 o’clock on the 19th. That did not provide me enough time to go to Enterprise Rent-A-Car to return my rental car and make it to Classic Collision before their closing time. Therefore, I did not have a chance to get my car back until Thursday the 20th. That is not a big deal in any way. The cut-off date for rental car coverage by my insurance company was the 19th. They might not pay for that one extra day of August 20. It would serve the customers a little bit better for Classic Collision to recognize the timing of such matters. But, thanks for the kind staff members and for a job well done.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very patient. Great customer service