Classic Collision Chattanooga

4.8 (3,041reviews)
96%
6009 International Drive,  Chattanooga,  TN  37421

In operation 38 years, 4 years at this location.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Chattanooga, TN is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Volkswagen; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car
Volkswagen

Reviews (3,041)

Customers say
Overall Customer Satisfaction
Customers consistently praise Classic Collision for exceptional service quality, with frequent mentions of professional and friendly staff who go above and beyond expectations. Communication stands out as a major strength, with customers appreciating daily text updates, regular phone calls, and proactive information sharing throughout the repair process. The timeliness of repairs receives positive feedback, with many customers noting early completion and efficient service. Quality of workmanship is highly regarded, with vehicles often described as looking brand new or better than before. While some customers experienced delays due to parts availability or insurance issues, the shop's transparent communication about these challenges was well-received. The cleanliness and detailing of returned vehicles frequently exceeded expectations, with many customers surprised by the additional car washing and interior cleaning provided.
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"They gave me updates regularly and actually finished 2 days ahead of schedule"
"This was a flawless and super efficient experience for me! Thank you so much."
"Classic did a great job as always! Very professional & timely. I would recommend them to anyone."
"... time was unsatisfactory without the use of a car. My insurance allotted 31 days and the repairs took 2 months. The wait time on parts is unacceptable and ..." Read more

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My Experience

Naby was great and gave me updates on my repairs. Office personnel were very in formative. I will return if I have any other cars that need repairs. Great place..

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Naby and all of the other people at your location were extremely helpful and courteous.

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Great communication, very kind staff. Staff did a great job on repairs! Thank you so much

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My Experience

April kept me up to date with everything and the reason the mechanic was doing the things he was doing, also of any changes and parts taking longer to get there. She was very understanding of my situation and helped me understand the process of all of this since this was the very first time I was in an accident. I would recommend Classic Collision to anyone I come across.

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I will always recommend Classic Collision to any one who ask about a Body Shop

Repair Quality

April helped me understand everything the mechanics were doing and kept me up to date with any changes, I was satisfied with the end results and I would recommend Classic Collision to any that ask about a Body Shop

Customer Service

It was perfect, I called a lot and they were always understanding and never gave me a run around

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My Experience

Good service all the way.

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Very nice work done by them. keep me updated on the ongoing repair. it is expensive, If it wasn't for the insurance company, I could not afford it. on the day of the car return, under the hood was not clean but the employee took care of that. inside the car was not clean, there was dust. would I choose it again, yes, if I have insurance because they are very professionals in the work they do. They do a terrific job. I guess you pay for that. Nice people too. Thank you Naby. .

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The interior of my car was left very dirty from the repairs. the headliner, A pillar trim, and sunroof cover all have grease/dirt marks, and my grab handle was damaged.

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My Experience

Naby my estimator/representative was great! He is a great asset for your business.

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Naby was great!

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Great experience with your shop. The communication was consistent throughout, everyone I dealt with was great and the car was done earlier than estimated.

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Great service, quality and personnel.

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Great

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