Rick Worley & Son, Inc
Rick Worley and Son, Inc. is a family owned business that has been serving our community for over 30 years. We provided high quality repairs in a timely manner. Our customer service is next to none. We love our customers! We are a fully equip collision repair facility with state of the art equipment to repair vehicle back to pre accident condition. Everyone at Rick Worley and Son, Inc., the painter, body techs, and estimators are platinum certified through I-car training and continuation classes each year. This makes our shop a Gold Class shop. It is important to stay up to date with all the changes in the industry. We are partnered with Enterprise rental car to have vehicles on site at all times to make the process easier for our customers, it's our one stop shop motto. No more getting picked up, dropped off, or bothering friends or family. We have 24hr towing. We give a lifetime warranty on all paint and body work.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The office ladies were exceptional. Neal was great keeping me informed after he was able to start repair. My biggest issue is the length of time it took to get the estimate approved. I wish I’d known before my rental car period had run out so I could have ensured it was being handled. As it seems no one did until I found out it was not approved. I had to turn in my rental car before my car was even started on or parts ordered for repairs
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I always experienced friendly service and I believe in the expertise of their work. Thank you, Rick Worley & Son 🌸
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Many unsatisfactory communications. Untrue reasons for delays given. Calls for information unreturned. Untrue promises over and over regarding time repairs would be completed. Repairs incomplete when we went to pick it up.
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 2.5/5.0 -
We were given so many untrue promises about when the repairs would be completed.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Thank you all for taking good care of my “baby”. Y’all made a terrible situation bearable. We very much appreciate your attention to detail and making everything perfect again. Thank you!
Likely to Recommend - 5.0/5.0 -
I hope to never need accident repairs, but if I do, this is where I would take my car and/or refer friends and family
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Staff is as helpful and always available.
Returned Clean
Likely to Recommend - 5.0/5.0 -
The end result was good.
Repair Quality - 5.0/5.0 -
The repairs look great. The paint is great. It has only been a few days since I picked my car up, but so far all is well - I have not detected any of the things I feared I would - rattles, poor fits, random unexplained electronic issues. They were able to make my car look as good as it did prior to the crash!
Customer Service - 4.0/5.0 -
I gave an 8 on this one because twice when I called for a status update, I was told the person answering the phone was not authorized to give me the information I was calling for, and that someone would call me back. The first time I did not receive a call back, the second time I did. Having a long customer service management background, this is something I could not overlook, neither from those I managed, nor those who provide service to me.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
I know that right now things are strained because of the lack of qualified, willing workers, but it was a long time from the date of the accident Jan 25 till repairs were completed Mar 28.
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
I had to call each time and my insurance agent had to physically come by more than once to find out the status of my car. No one was ever helpful in giving updates. I dropped off the enterprise rental car as I was told that I could do and y’all did not call them until 2 days later for pick up so I can as charged for 2 extra days rental from out of my pocket. I wasn’t told until I got there to pay that there was a 3.5% fee for using my debit card which was an extra $50. My car looks great but the customer service was awful.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
The shop is a busy one. Still very pleased.
Repair Quality - 5.0/5.0 -
Will recommend.
Customer Service - 5.0/5.0 -
Good service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Always so happy with the service I get here! Thank you for fixing my car!
Customer Service - 5.0/5.0 -
The customer service is always amazing.
Returned Clean
My Experience - 5.0/5.0 -
I think you have a great staff. They did a great job and got me out ahead of schedule. I appreciate them. You guys did a great job.
My Experience - 5.0/5.0 -
Third vehicle you all have repaired for me. Two patrol cars and now my personal truck. Always great work. Thank y’all so much for the jobs you do!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Loved the text updates! The statement was very specific and detailed. Thank you!
My Experience - 5.0/5.0 -
Their customer service was excellent Neil really explained everything to me and that really meant alot.