Rickenbaugh Collision North
In operation 82 years, 4 years at this location.
Rickenbaugh has been in business since 1944. We are a state-of-the-art collision repair center with the latest in equipment, tooling, and OEM training. We are certified by close to 20 automobile manufacturers and only repair cars to OEM specifications. Our customers are our ONLY priority, and we only care about repairing your car one way: the correct way.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
Only comment is sort of slow communication, I never received a call or update and always had to ask for updates but Larry was very helpful when I call. I only wish that I was provided periodic updates without having to keep asking.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0 -
Bad communication a lot of he said he said regarding repairs that was needed and denied. Nothing was in writing regarding the electrical power steering failure, even tho the security system was clipped and was likely the cause of the failure.
Customer Service - 3.0/5.0 -
Poor communication emails weren't synced, we were told the car was ready via email before it was actually ready. I had to keep calling for updates
Returned Clean
Likely to Recommend - 5.0/5.0 -
Have already told several people about my experience and will continue to recommend.
Repair Quality - 5.0/5.0 -
This was literally the best customer service experience I’ve ever had, in any type of business. Michael (tech) greeted me early and was super friendly, and Kathleen and Larry were both so responsive! I had zero issues and they dealt directly with the insurance company of the person that hit my car; super easy from start until the day I picked up my car. Car looks beautiful, too! If I ever have to have any sort of collision repair work done in the future, they will be my first call. 😊
Customer Service - 5.0/5.0 -
This was literally the best customer service experience I’ve ever had, in any type of business. Michael (tech) greeted me early and was super friendly, and Kathleen and Larry were both so responsive! I had zero issues and they dealt directly with the insurance company of the person that hit my car; super easy from start until the day I picked up my car. Car looks beautiful, too! If I ever have to have any sort of collision repair work done in the future, they will be my first call. 😊
Returned Clean
My Experience - 5.0/5.0 -
I picked up my car yesterday and it looks fantastic. Thank you for the excellent repair job you did. My only complaint is the amount of time it took to complete the repair ( months). I understand that a lot of that time could have been waiting on my insurance company. If you have any data on the delays caused by them I would like you to share it with me as I also want to critique their service.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Everything was great except it took two months to do the repair. Some of that time may be the result of my insurance company being slow,
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I will not be recommending Rickenbaugh Collision to a friend or colleague. Maybe someone I don’t care for
Repair Quality - 2.0/5.0 -
Multiple visits to correctly repair the vehicle.
Customer Service - 1.5/5.0 -
Originally terrible customer service through Rae Miller. Larry and Daryl worked to improve the service, with too little effort too late in the process
Returned Clean
My Experience - 5.0/5.0 -
Larry was great to work with. They did not use the update portal as anticipated, so needed to call for updates, but great response when I called.
My Experience - 0.0/5.0 -
Working with Rickenbaugh was one of the most frustrating experiences I've had with a business in quite some time. Communication was awful, they completely blew past the timeline they initially shared for how long the fix would take, and then their billing process is so disorganized I've received calls to pay a bill that I paid weeks ago. I'd recommend avoiding this company to anyone that asks.
Likely to Recommend - 0.5/5.0 -
Absolutely no chance I'd recommend anyone visit Rickenbaugh, and would actively tell them to take their car somewhere else.
Repair Quality - 0.5/5.0 -
This is now the second time I'm being asked to complete the same feedback form, continuing to prove the incompetence and disorganization of this company. Waited 10 weeks for my repairs when I was told it was take "a few weeks." Received zero proactive communication about the repair timelines, and was called multiple times to complete my payment AFTER I'd already paid. I would avoid Rickenbaugh at all costs if you're looking to get your car fixed.
Customer Service - 0.5/5.0 -
See my last note - the lack of organization and communication from the employees at Rickenbaugh was laughable and incredibly frustrating.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job car looks awesome
Customer Service - 5.0/5.0 -
Very friendly staff
Returned Clean
My Experience - 5.0/5.0 -
All work was done very well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very courteous and professional
Customer Service - 5.0/5.0 -
Very courteous and professional. Work done on my vehicle was very good.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job of blending the paint.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Looks so professional
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
The work itself was great and I'm happy with the finished product. However, the customer service was lacking, I never received any email or phone updates the whole month my car was in the shop. That was disappointing that I had to always reach out to get updates.
Customer Service - 2.5/5.0 -
The work itself was great and I'm happy with the finished product. However, the customer service was lacking, I never received any email or phone updates the whole month my car was in the shop. That was disappointing that I had to always reach out to get updates.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely you guys are the best
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 0.5/5.0 -
Total lack of communication. What should have taken a week turned into almost four. They blamed a recently fired person. I asked for a simple quote on previous scratches and dings, two weeks into it, no comment. I did receive a quote on a part of the hood (replacement, no body work) for $318 and an hour for the body guy to assess the dings. After two weeks and several calls on my part, they finally sent me a new quote for a couple thousand dollars that included parts I had no interest in replacing (front Toyota emblem). Anyway, I was referred to them by Mountain States Toyota. Wished I would have gone with a different shop. Sorry Rickenbaugh. You have the resources but were lacking in professionalism.
Customer Service - 2.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent customer service and work performed was 100% completed timely and stellar quality! Thank you