Rickenbaugh Collision North
In operation 82 years, 4 years at this location.
Rickenbaugh has been in business since 1944. We are a state-of-the-art collision repair center with the latest in equipment, tooling, and OEM training. We are certified by close to 20 automobile manufacturers and only repair cars to OEM specifications. Our customers are our ONLY priority, and we only care about repairing your car one way: the correct way.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Despite the delay in getting parts for our EV, the experience was outstanding due to tremendous customer service and communication that exceeded all expectations. The car looks beautiful again, we are very happy. Dawn was a pleasure to work with - she kept us informed throughout the whole process. Her communication skills, attention to detail and general demeanor are wonderful. Rickenbaugh is lucky to have such a dedicated employee with customer service skills beyond compare. We will use Rickenbaugh for all future collision work. Thanks, Mike
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I had a great experience working with Dawn. She is very responsive and timely provides status updates, which significantly reduces my stress level over long period of waiting. The repair work is also flawless. My car is like new after the work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Our vehicle looks great! The process was very smooth and the communication was timely.
Customer Service - 5.0/5.0 -
Dawn was great! Very professional and communicated about the progress of the repair and insurance.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Dawnelyn worked with me as though we were business partners and she is a great communicator and made me feel at ease in regards to timeliness and specificity of communication.
Repair Quality - 5.0/5.0 -
Great communication about status and process of claim and repairs.
Customer Service - 5.0/5.0 -
Great communication throughout the repair and insurance claim process. The repairs were made properly.
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Couldn't be happier
Repair Quality - 5.0/5.0 -
You are awesome!! Not that I want more car damage, but if it occurs, I'll be bringing it to you always
Customer Service - 5.0/5.0 -
Dawn is awesome and so is the new manager (who's name I can't recall)
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Overall, very satisfied with the service and repairs.
Repair Quality - 4.0/5.0 -
Happy with the communication and service but it took a long time for repairs.
Customer Service - 5.0/5.0 -
Good communication.
Returned Clean
My Experience - 5.0/5.0 -
We appreciate the timely manner in which the repair was handled and the communication/updates along the way.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Terrible communication, after my car was transferred it sat untouched for weeks and wasn't even disassembled by the time the insurance team arrived for the inspection. Terrible communication persisted between Dawnelyn and the Progressive team and she often put me in the middle without speaking to them directly... this got so out of hand that at one point Dawn emailed me letting me know my car was totaled and to come to pick up my belongings when they STILL hadn't done the full tear down at the shop. To say I'm disappointed with my service my first experience using Rickenbaugh is an understatement. Numerous mistakes were made, my car returned to me with the bass turned all the way up on my audio system and my oil was completely depleted.... It's unlikely I will ever trust Rickenbaugh with my vehicle again.
Customer Service - 1.5/5.0 -
(see previous feedback) I will say, after the mess had been made I'm grateful to Daryl for jumping in and helping me with my vehicle. He is the only reason got my car back.
Returned Clean
My Experience - 5.0/5.0 -
Great job, great service, timely repair. I am very happy. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything was exceptional at Rickenbaugh Collision from start to end. The lady front desk was very kind when I made first call and paper work, as well Dawn the person in charge of the work. She was very attentive all the time about our repair and follow our repair really close with the insurance and the delivery. The work was well done and fast. I really recommend this place for any collision repairs, because they are professionals and costumer caring, something that is hard to fine these days. Thank you so much team!!!
Likely to Recommend - 5.0/5.0 -
The service was great and the timy too.
Repair Quality - 5.0/5.0 -
Excellent service from start to the end.
Customer Service - 5.0/5.0 -
All people there is very professional and kind.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Rickenbaugh did a great job with fixing my car after my accident. Dawn has been amazing with communication, constantly updated me on the car and the insurance.
Likely to Recommend - 5.0/5.0 -
I will absolutely recommend this place
Repair Quality - 5.0/5.0 -
The car looks new again!
Customer Service - 5.0/5.0 -
We worked with Rae and she was amazing ! The repair took longer than expected but their communication was wonderful and they made sure the job was done. Rae was so kind and helped us through the whole process