Rickenbaugh Collision North
In operation 82 years, 4 years at this location.
Rickenbaugh has been in business since 1944. We are a state-of-the-art collision repair center with the latest in equipment, tooling, and OEM training. We are certified by close to 20 automobile manufacturers and only repair cars to OEM specifications. Our customers are our ONLY priority, and we only care about repairing your car one way: the correct way.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was rear ended and am so grateful to have found Rickenbaugh Collision. First of all, they are BMW certified which is not exactly easy to find. Secondly, the insurance company only wanted to cover a used bumper, but Rickenbaugh went to bat for me and convinced them to cover a new part because a used one could not be guaranteed. My representative, Dawnlyn, was professional, communicative, and friendly. They even gave me a little bottle of touch up paint since my car is getting old and might need it for little chips down the road. Thanks you all! My car looks great!
Customer Service - 5.0/5.0 -
I had a top notch experience at Rickenbaugh Collision! The customer service was prompt, friendly, and professional. They went to bat for me with the insurance company who only wanted to cover a used bumper. The Rickenbaugh manager convinced the adjuster to cover a new bumper for safety and warranty reasons. Thank you for keeping my car safe and looking good!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Great in repairs hard time getting in contact towards the end with rep.
Customer Service - 4.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
several things.....................car looks great...................however power tail gate and automatic seats are not Functioning properly or at all.................................have a call into Dawn. our estimator......................................need to get this fixed asap
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
only problem is my electrical system is screed up....................my tailgate ,seat and radio do not work properly........................................................ive been out of town and will take it to get fixed at Bozarth in park meadows...close to my home........................if i incur coast i will advise.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Would send a friend here immediately without hesitation
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Absolutely fantastic customer service and ongoing communication every step of the repair! Dawnelyn was a pleasure!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0 -
Great company!!
Repair Quality - 5.0/5.0 -
Excellent work! High Quality!!
Customer Service - 5.0/5.0 -
Awesome customer service!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Dawnelyn greeted me and was very kind to me and always giving me updates on how my car was doing. Spectacular quality. 100% recommended
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Without a doubt!
Repair Quality - 5.0/5.0 -
Dawn always stayed in touch and went out of her way to help me out with everything I needed!
Customer Service - 5.0/5.0 -
Excellent job!
Returned Clean
My Experience - 5.0/5.0 -
Rickenbaugh was wonderful to work with. They were highly communicative and helpful and took my almost daily calls with ease and always had fresh updates. Highly recommend!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Dawn was amazing. She kept me informed thru the whole process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you Dawn and Alex for handling insurance conversations, calling us in when needed and explaining everything to us. We appreciate you taking care of our car.
My Experience - 0.0/5.0 -
Quoted inaccurate repair time. Was quoted 1.5 weeks and took over 3 weeks to repair. Part of this was due to a part coming in damaged and needing to be sent back which I understand. But I was never called or communicated with. I had to call myself multiple times to ask for updates after the quoted repair time passed to find out any information. When I would call I would be told that I would get a call back, and then no one would call me back. Every time I spoke to someone the estimated completion date would be extended with seemingly no sense of urgency. Technician offered to clean up some other scratches/ paint damage unrelated to the main repair as a courtesy, but when I picked up the vehicle the courtesy work that was offered was not done. Outside of all of this, everyone was very kind and polite.
Likely to Recommend - 3.5/5.0 -
Everyone was very kind and the work that was done was satisfactory, but the lack of communication and not being updated or called was frustrating. I was also offered courtesy repair work on some paint scratches the day I originally dropped the vehicle off and when I picked the car up the courtesy work that was offered to me was not done. I would give Rickenbaugh another chance if I needed more work done.
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0 -
Overall everyone was very nice but the lack of communication or updates and constantly needing to call them myself was frustrating
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did great work on my vehicle and kept me up to date often on the progress of my vehicle.