Riddle Brothers Auto Body

4.9 (993reviews)
99%
3743 US 322,  Franklin,  PA  16323
Instant Estimate
Book Appointment

Collision Repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (993)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs that often exceed expectations, with many noting their vehicles looked brand new or better than before the damage. A standout highlight across numerous reviews is the unexpected interior and exterior cleaning, which delighted customers. Communication throughout the repair process received strong praise, with text updates keeping customers well-informed. Timeliness was frequently commended, with several vehicles completed ahead of schedule. A few customers noted delays in completion and communication gaps as areas they felt could be improved, and one customer expressed concern about an unexpectedly higher final cost compared to the original quote.
AI-Generated from reviews written in the last 12 months
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"Absolutely above and beyond. The work was done on time actually a day earlier than quoted, the finished ..." Read more
"... washing it by hand. What an unexpected surprise! The repairs would cause anyone to question whether there really was damage to the front fender, thats how undetectable it is. ..." Read more
"Excellent service, great communication on timeframe and went above and beyond to make sure the car was returned cleaned and looking better than ever. Awesome job and I will ..." Read more
"... experience at Riddle Bros. Auto body. They are the utmost professional Whenever you need your car repaired. Their quality of work is outstanding." Read more
"I was impressed they washed and detailed my vehicle. And their work is excellent."
"Absolutely above and beyond. The work was done on time actually a day earlier than quoted, the finished product was perfect, the experience ..." Read more
"You guys did such an awesome job in such a short time! It looks better now than it did before it was damaged! Thank you ..." Read more
"Was told 612 then 619 then 624 but never got to pick it up til 625 because I was not notified it was finished ..." Read more
"Looks good done when you said. Another satisfied costumer"
"... but we will do it again 👍 The service was great 👍 the car looks great and we got it back ahead of time 👍👍👍 Thanks Again" Read more
"... experience has been as good as Ive ever had. The communication was clear and friendly and they made everything so easy." Read more
"Grate repair. They never stop communicating with you through the process and handled everything perfectly"
"Friendly, professional, thorough. Kept us informed about the repairs thru the entire process. Work was done in a timely manner. They were great!"
"It was very nice getting the texts about the progress of the repairs. Excellent customer service! Thank you!"
"I was never notified as to what was going"

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

My Experience

They did a great job and a day sooner than expected. Thank you

Likely to Recommend

Great to work with

Repair Quality

Great service , completed on time Cleaned my car before return which was great. Thank you

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Would recommend

Repair Quality

Kept me in the loop the whole time they had my car. Car done in timely matter.

Customer Service

Kept me in the loop the whole time they had my car. Car done in timely matter.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

You guys killed it! I’m very pleased with my truck, and I’m so thankful for the cleaning you did. I really do love how my truck turned. I’ll definitely go to you guys again!

My Experience

The repairs were perfect and the truck looks like it is brand new!!!

Likely to Recommend

Great csre

Repair Quality

Truck looks great!!

Customer Service

Great care

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would definitely recommend riddle brothers.

Repair Quality

I love the fact that you were always keeping in touch with the customer. That at least lets them know why things take longer. Thank you. I will definitely bring my car back there.

Customer Service

Amazing customer service always keep in touch with the customer

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Kat and Brian run a very efficient office. They kept me updated on the progress the wonderful men were doing on my Toyota Camry. Very satisfied!!

Likely to Recommend

Riddle brothers is very good at customer service and repair service.

Repair Quality

Excellent job.

Customer Service

Excellent job. Kat kept me informed.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It’s looks great and I had it back in no time.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I have always used Riddle Brothers for my car repair. They do excellent work. I worked till 5 the day my car was done so they delivered it to me.

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

They have had a great reputation for decades.

Repair Quality

I was very pleased to find out that I have a new hatch door.

Customer Service

I was informed of what was completed to my vehicle. I appreciated that.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car looks like it did when I purchased it. Thank you for a job well done!

Likely to Recommend

Repair Quality

My car is back to its original glory! Thanks to all who made that possible. It’s my job to keep it that way!

Customer Service

Young employee drove me home from your facility. He was extremely friendly and accommodating!

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Repair looks great and appreciate that the vehicle was cleaned up too. Thanks!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job even when I found an issue. They were going to fix it.

Likely to Recommend

Repair Quality

Great job everything looks great.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Would recommend them to family and friends,and have. Quick service and nice work. Very informative.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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