Rieser Brothers, Inc.

4.9 (559reviews)
97%
3815 Grove City Rd,  Grove City,  OH  43123
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Rieser Brothers Inc. is a family owned collision repair shop. We have been in business for over 62 years. We have been serving the community at this location since 1971. Our goal is to provide high quality repairs.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (559)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, professional repairs, and outstanding communication throughout the repair process. Many highlight the seamless experience, with staff going above and beyond to assist with insurance coordination and rental car arrangements. Repairs are frequently described as flawless, with vehicles returned looking brand new. Timeliness is another strong point, with several customers noting early completions. A few customers mentioned concerns such as cleanliness issues inside vehicles, occasional delays due to parts, and isolated communication inconsistencies - all noted directly from customer feedback. Overall, the shop enjoys strong loyalty, with many customers returning repeatedly and enthusiastically recommending it to others.
AI-Generated from reviews written in the last 12 months
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"... surprises along the way—something I truly appreciate. The quality of the repair work itself was excellent. The paint match is spot-on, panel alignment is precise, ..." Read more
"Repairs were great and I can't really tell there was ever and damage at all. Everything is still aligned properly and ..." Read more
"Quick, convenient, excellent work, outstanding customer service."
"The team did a great job with my Civic. I really appreciate how thorough they were on the ..." Read more
"... Reiser Brothers and I couldnt be more satisfied. Repairs were complete in 7-10 business days and they handled everything with my insurance company. I literally ..." Read more
"... everything in detail. Friendly, clean atmosphere. Car completed early and it looks fantastic. Highly recommend." Read more
"... many calls and were always happy to provide updates. The repairs were faster than expected." Read more
"Getting my car back 4 days earlier than originally thought with a 10+ finish job tells me you make a fantastic team that ..." Read more
"It took longer than expected but they kept in touch the entire time. I never once had to call to get an update."
"Length off time to complete repair was longer than I hoped."
"... good at walking me through the process as well as keeping me updated on the progress of the repairs. Anytime I called they were very helpful. Even took care of the rental ..." Read more
"Thank you for excellent service and communication about the process of my car repair"
"... taking a big portion of the to dos off our list. Appreciated all the collaboration and status updates on everything. All the staff we interacted with, both in person ..." Read more
"The communication process was not working well. The text based system was not accurate."
"Communicating potential issues and time frames for damage completion. Very helpful with car rental."

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Looks and runs perfect Thanks again

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The customer service was exceptional and I was led through the whole process from the beginning to the end when I picked up the vehicle. They worked with the insurance company so I didn’t have to and kept me updated to the work that was being done. The workmanship was very good and the pamphlet with the work breakdown was detailed. Thank you for a great experience.

Likely to Recommend

Repair Quality

The front office associates were very good at walking me through the process as well as keeping me updated on the progress of the repairs. Anytime I called they were very helpful. Even took care of the rental I had. The work was very detailed and the warranty an added bonus. Great job and THANKS for making this smooth!

Customer Service

Very good

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Absolutely recommend

Repair Quality

Very professional and helpful. Explained everything in detail. Friendly, clean atmosphere. Car completed early and it looks fantastic. Highly recommend.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I have to say they were the nicest crew to work with and always cheerful I would recommend over and over Thank you Rieser for putting me back in a safe car

Likely to Recommend

Repair Quality

They were very kind and they kept me updated on the status of my vey

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The Camry looks fantastic! Thanks!

Likely to Recommend

Repair Quality

Very, very good work.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

They do great work very satisfied!

Likely to Recommend

Would recommend them for auto repair.

Repair Quality

Always do great repair work ! Would highly recommend them for car repair!

Customer Service

Always friendly and knowledgeable!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great job! My car was fixed faster than the anticipated date, and looks great!

Customer Service

The ladies up front were fantastic!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excelente customer service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Very satisfied.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Highly recommended

Repair Quality

I am very happy with my car. From beginning to end everything was great. The whole team was great to work with and I will always recommend them.

Customer Service

Great communication with everyone.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for being so awesome good job on my repair

Likely to Recommend

Repair Quality

Very nice and helpful

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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