River Road Automotive LLC

5.0 (346reviews)
98%
211 Dry River Rd,  Bridgewater,  VA  22812

In operation 48 years, 36 years at this location.

River Road Automotive Collision Center is a family owned auto repair business that has been serving the community since 1978. Our goal is to provide quality repairs in a timely basis with excellent customer service!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Paintless Dent Repair
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Call
Email

Reviews (346)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for professionalism, friendliness, and going above and beyond expectations. Timeliness is a strong suit, with numerous customers reporting their vehicles were completed ahead of schedule. Regular progress updates via text messages were widely appreciated, keeping customers informed throughout the repair process. Complimentary interior and exterior cleaning surprised and delighted many customers. A few customers noted areas for improvement, including ensuring all related components are addressed during repairs and managing parts delays, but these were minor compared to the overwhelmingly positive feedback.
AI-Generated from reviews written in the last 12 months
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"Simply Outstanding Service and Quality! I cannot recommend this autobody shop highly enough! ..." Read more
"River Road automotive is the best repair shop in this area for your vehicle when it is damaged. They take special ..." Read more
"The quality of the repair work is excellent. The communication and ability to stick to the promised ..." Read more
"My car looks like new. River Road always delivers exceptional work and service!"
"They did an excellent job, and I appreciated their help and expertise with the insurance claim!"
"Under promised and over fulfilled - got done earlier than promised"
"... told me he would have it to me as soon as possible. He beat that date. By three weeks ,very satisfied." Read more
"My vehicle was finished ahead of schedule"
"Customer Service was outstanding. Repair was completed in less time than expected. I received my car back fully repaired having been ..." Read more
"... after it was damaged by some interstate debris. The job was finished well ahead of the planned schedule, and now you cant tell anything was ever wrong with ..." Read more
"The quality of the repair work is excellent. The communication and ability to stick to the promised schedule is even better!"
"The transparency and updates on estimated finish time was very much appreciated."
"... job that was done on my car. Exceptionally work, the communication as the work advanced and finished job. My car looks new outside and inside. You can count ..." Read more
"They was very nice. Kept me informed with the progress on my car at all time. When I picked my car up it was cleaner than what ..." Read more
"Everything was handled quickly and they were communicative through the whole process. Very satisfied and will recommend!"

My Experience

The car looks beautiful!! What was most meaningful was how helpful D.J. was through this whole experience. You guys are exceptional and you were well worth the wait. Thank you!!

Likely to Recommend

Repair Quality

Fantastic work.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything turned out great! Very pleased, and grateful to have my car back looking better than ever! Thank you so much!

My Experience

DJ, the owner of River Road Auto, is a very personable, friendly businessman who lived up to and beyond what I hoped for in him being recommended No. 1 by State Farm. Our Subaru is now showroom ready.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very easy to work through this process. Very customer service oriented.

My Experience

Excellent results. Very easy to work with and very professional. Couldn’t be happier!

Likely to Recommend

Repair Quality

Quality of work was excellent! Whole process was very good and professional.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Amazing work!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great Service and work

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They did an excellent job, and I appreciated their help and expertise with the insurance claim!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Could of replaced both lights so car didnt look so retarded now. And could of fix the hood. And my brakes are still barely working .I just feel like more could of been done to make it better.

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent work, excellent customer service

Likely to Recommend

Repair Quality

Excellent communication and workmanship

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

A great experience... Car looks great.

Customer Service

A great experience... Car looks great.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Interior was completely cleaned, vacuumed all floor mats , washed all windows

Repair Quality

River Road automotive is the best repair shop in this area for your vehicle when it is damaged. They take special care to make sure everything is right. Everything is working and that the finish they put back on looks better than it did when it came out new. This is a five star operation.

Customer Service

Very professional when ask about my car and how it would be taken care of, knew exactly what they needed to do and completed it

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You all were wonderful from the first call, so personable, attention to detail in explaining the quote and you follow up communication excellent. Car looks great, very pleased. Thank you Kim

My Experience

The car repair was done on time and the car was cleaned up well, thank you.

Likely to Recommend

Repair Quality

Car was ready at the earliest expected date and was clean when picked up. Great job overall.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very kind, patient, courteous, and professional service would certainly recommend

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I will refer river road automotive to everywhere.

Repair Quality

River road automotive did an excellent job repairing my car. D.J. was professional, knowledgeable and kind. He made this difficult time very easy for us.

Customer Service

River road automotive did an excellent job repairing our car. D.J. was professional, extremely knowledgeable, and very kind during this difficult time for us.

Kept me Informed?

Yes

Ready on Time?

Yes

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