Caliber - Harrisonburg
In operation 29 years, 9 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
A couple small defects but looks very good
Customer Service - 5.0/5.0 -
Customer service was great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
This process was not pleasant. There was a serious lack of communication about progress of my vehicle. My vehicle came back when it was “completed” and the door was not aligned properly, the new tint was scratched in multiple places and had bubbles with dirt underneath, and there was a loud noises coming from the wheel area when braking at any speed. My vehicle was sent back to have that stuff fixed. When it came back a second time, the door still wasn’t fixed. They never touched it. After I refused to sign the papers and pointed out the car was still not fixed, the receptionist at the Crystal City location rudely asked me what I wanted to do making me feel like I was the issue and an inconvenience. I told her I wanted my car to be fixed and look like it did before it got hit. So it got sent back for a third time. I picked up my car today, 4 Aug 26, and the door was finally aligned properly but the tint was scratched again. I now have to take time off of work to take it to a place to have the tint fixed again. I’m not sure how a vehicle leaves your shop with those issues and be considered ready to go back to the owner. Quality assurance there is clearly lacking. It makes me wonder how good the work is that I cannot see. You guys had my car since May 21st. That’s over two months without my vehicle. Horrible experience and I will not use you guys again and definitely will not be recommending anyone to go to you. The receptionist at the Crystal City location needs to seriously work on her customer service skills. Only good thing about this process was a member of the Crystal City team that was really nice and did his best to keep me informed when the Harrisonburg location wasn’t.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very friendly staff
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Absolutely
Repair Quality - 5.0/5.0 -
Absolutely Awesome Repair Job
Customer Service - 5.0/5.0 -
Very Considerate and Friendly
Returned Clean
My Experience - 5.0/5.0 -
Caliber Collision did an excellent job repairing my car, and Ryan was fantastic to work with. He kept me informed throughout the process, was incredibly helpful, and got my car repaired quickly. The whole experience was smooth from start to finish. Thank you so much!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kept updated throughout the process, great work
Customer Service - 5.0/5.0 -
Staff was super friendly and knowledgeable
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
The repairs were completed by the date as promised. My copay did not increase even though the repairs were higher than the first estimate.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Everything was assembled and restored perfectly. However 2 of the warning lights remain lit and can't be turned off from my end.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I noticed my rim on my left passenger side was badly scratched it was not like that before I dropped it off the other repairs are great I’m just upset about my rim
My Experience - 5.0/5.0 -
Everthing was great from the begain with service to the end no complaints
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Lori was great help with keeping constant communication.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I want to thank Ryan for an excelente costumer service, always listen to my concerns and keep me notified about the progress of the job. Thanks so much Ryan.
Likely to Recommend - 5.0/5.0 -
Good customer service helpful throughout the process made me feel comfortable and answered all of my questions.
Repair Quality - 5.0/5.0 -
I had the best experience with every single person I encountered! Professional, kind, compassionate, and very helpful through the entire process.
Customer Service - 5.0/5.0 -
Beyond helpful, and happy. You don’t experience people who are genuinely happy to welcome you into a company nowadays, and it been a lot with how friendly everybody was.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Jeep, looks great and communication and updates on progress is spot on. Very happy with my results. Thank you. Steven . Yes I would recommend your services to others that are looking to repair vehicles.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The jeep looks great.