Rocco's Collision Center - East Stroudsburg

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Alignment and paint quality is not 100%. A few fasteners are missing. Vehicle left dirty

My Experience - 5.0/5.0 -

Your work is magnificent I will not go anywhere but Rocco's

My Experience - 5.0/5.0 -

The staff are all so friendly and professional, and just completely amazing!

My Experience - 5.0/5.0 -

I was very satisfied overall with the work of my vehicle. However I do feel there is room for improvement regarding staff to customer. I had gotten a phone call from a young lady telling me that my vehicle would be ready for pickup when I went to pick it up they told me that the car was still being repaired. Obviously I was very confused considering I was told the vehicle was ready for pickup on Monday August 10th I explained to her I would not be able to arrive until Tuesday August 11th she told me fine when I went to pick up the vehicle it was not ready on Tuesday August the 11th. Which inconvenienced me as Rocco's is out of the way from where I was going that day. When I spoke to the woman at Rocco's she said she was sorry and that someone should have called to let me know that the vehicle would not be ready I agree with her however that did not happen. I understand that it's a busy shop and things get missed sometimes however if I didn't have a rental and was getting a ride I would be inconveniencing more than just myself by giving me a ride to pick up my car. So in the future I would just work on communication between staff and customers. I would definitely recommend Rocco's in the future to anyone in need of body work or repair. Also I will be letting my insurance company progressive know how satisfied I was with the service so that they are aware. Want to personally thank London for her professionalism, thanks again Rocco's you did an excellent job as always!

My Experience - 5.0/5.0 -

London was very courteous and professional. She kept me up to date with my vehicle repairs and set the expectations when I dropped off my vehicle. My vehicle looks great, I appreciate the wonderful work the team did.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Rocco's always does an amazing job. Anytime something happens to our cars straight to Rocco's to get it fixed like nothing ever happened

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Always happy with the work Roccos does

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Very professional and exceptional service

Repair Quality - 5.0/5.0 -

Excellent service

Customer Service - 5.0/5.0 -

Very professional

My Experience - 5.0/5.0 -

I appreciated the courtesy, responsiveness and follow-up.

My Experience - 5.0/5.0 -

Looks like a great job on the dents. The car looks Great. Thank you.

My Experience - 5.0/5.0 -

This is my second time using Rocco’s service and both times I was pleased with the work. London was very helpful with my questions and taking care of me, as well as the team.

My Experience - 0.0/5.0 -

When we came to drop off our Honda no one was there to greet us except for Brian, the windshield repair person. He tried his best to answer our questions and to make copies of the papers we asked for with difficulty. That is not how your business should be run We weren't sure we should leave our car there due to your lack of professionalism and care for new customers. Brian tried his best to accommodate us and told him we were sorry he was left there alone to try and help us.

Likely to Recommend - 3.5/5.0 -

Not sure!

Repair Quality - 5.0/5.0 -

I already wrote to you about the inappropriate service (lack of!) When we first brought the car in.We were going to leave and not use your service. Fortunately Brian was there to TRY to help us. You don't leave a repairman in front to greet new clients! We had him make copies of the correct papers we signed. He first gave us the wrong people,'s papers to sign! Then had him put our name on the keys. We asked for a business card because the telephone # was nowhere to be found (as well as business cards!) Brian deserve credit for trying his best! He was sweet! He also did a good job. With my new windshield!

Customer Service - 4.0/5.0 -

3rd time I am answering! Totally upset with the way we were greeted (NOT) when we came in to leave our car. We were ready to leave there WITH our car! U left a repairman to take our car. Brian was very nice. An f tried his best! He gave us someone else's paper to sign and did not know how to use the copy machine when we. Asked him for a copy of the correct signed papers. We also asked for a business card since second not find something with Rocco's correct telephone #. We already sure he put our name on our keys. Please give him credit for being nice and trying his best! That was NOT the way to for a business to greet new customers!!!

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everything turned out great and all of the staff were wonderful especially London.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

ROCCO'S COLLISION was absolutely wonderful. Work done and staff were great.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The repair was excellent. Thank you. London was very helpful.10.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

London made the entire experience wonderful from start to finish! She deserves a raise and a paid vacation! 😊 Thank you so much for your professionalism, great communication, and for making the repair and pickup process so easy and stress-free. I truly appreciate all of your help and couldn’t be happier with the experience!

My Experience - 4.3/5.0 -

Office staff very friendly, vehicle was repaired one day earlier than anticipated, all parts that were damaged look new again and are in good working condition. Vehicle feels like new.

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 3.5/5.0 -

Vehicle was not cleaned on the inside. Shop called to pick up at 5:00 pm.arrived early at 4:45. Waited 25 minutes for detailing. I assumed they would clean inside of vehicle. We we arrived home mats were dirty, found particles of glass in cup holders. Crumbs under seats etc.

My Experience - 0.0/5.0 -

I left my car at your shop in good condition aside from the damage it was brought in for. When I picked it up, I noticed several issues that were not there before. There are new damages to the vehicle, stains on my cream-colored leather interior, and the headliner (roof lining) is extremely dirty. The headliner is also coming loose in the back when I open the trunk. Additionally, the inside and outside of the car were dirty when I picked it up, making it difficult to inspect whether all of the scratches and dents had actually been repaired. I am very disappointed with the condition in which my vehicle was returned. I would like these issues documented and addressed as soon as possible. Please let me know how you plan to resolve this matter.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0