Roche Collision Inc

5.0 (1,010reviews)

100%

(617) 964-9000

64 Crafts St, Newton, MA 02458

100%

See Photos

64 Crafts St
Newton, MA 02458

Get Directions Website Email

About Roche Collision Inc

See Photos

64 Crafts St
Newton, MA 02458

Get Directions Website Email

In operation 102 years.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	8:00 am - 1:00 pm

* Holiday hours may differ.

Call

Website

Reviews (1,010)

Sort By:
Newest
Rating

899 Customers Rated

5 Stars

83% Complete

(838)
4 Stars

5.3% Complete

(54)
3 Stars

0.5% Complete

(5)
2 Stars

0.1% Complete

(1)
1 Star

0.1% Complete

(1)
< 1 Star

0% Complete

(0)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The interior cleaning was frequently highlighted as an above-and-beyond touch. Communication was a strong point for most customers, who appreciated timely text updates and proactive status notifications throughout the repair process. Timeliness was generally well-received, with several customers noting early or on-schedule completions. A few customers mentioned they would have appreciated more proactive updates on delays or parts availability, reflecting areas where communication could be further strengthened based on direct customer input.

Select to learn more

Service Quality
Timeliness
Communication

"Outstanding customer service from the moment I walked into the office to the moment I picked up the car."

"Excellent service. On top of all the details. Reliable and professional, always. Thank you!!"

"A+ care from start to finish"

"Roche performed excellent collision repair of my vehicle including hood, fender, bumper, and headlight replacement. Nice paint ..." Read more

"Area repaired looks new, inside was cleaned, some scratches on other areas were buffed out. A fantastic job all ..." Read more

"Vehicle was finished early"

"Trrrific and timely service. Highest recommendation."

"I never asked them for a time, but it was done within six days. Excellent turnaround time."

"More or less. Took a few days longer but not unreasonable in view of the parts they needed."

"Things took longer than expected for multiple reasons."

"... job. Very helpful in guiding me through the process, kept me informed as the repair was done, and did a nice job on the car." Read more

"Great communication throughout my repair process. Professional, informative, and courteous."

"Great communication through process explaining unavoidable delays. Text system for updates."

"Not really. I never heard one word from anyone in your company. I finally called twice just to find out anything."

"Text messages kept me updated on progress"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Outstanding customer service from the moment I walked into the office to the moment I picked up the car."

"Excellent service. On top of all the details. Reliable and professional, always. Thank you!!"

"A+ care from start to finish"

"Roche performed excellent collision repair of my vehicle including hood, fender, bumper, and headlight replacement. Nice paint ..." Read more

"Area repaired looks new, inside was cleaned, some scratches on other areas were buffed out. A fantastic job all ..." Read more

"Vehicle was finished early"

"Trrrific and timely service. Highest recommendation."

"I never asked them for a time, but it was done within six days. Excellent turnaround time."

"More or less. Took a few days longer but not unreasonable in view of the parts they needed."

"Things took longer than expected for multiple reasons."

"... job. Very helpful in guiding me through the process, kept me informed as the repair was done, and did a nice job on the car." Read more

"Great communication throughout my repair process. Professional, informative, and courteous."

"Great communication through process explaining unavoidable delays. Text system for updates."

"Not really. I never heard one word from anyone in your company. I finally called twice just to find out anything."

"Text messages kept me updated on progress"

Paul (Lexus owner) reviewed 7/30/26

Just love the service, the transparency, attention to detail and a desire to get it right the first time.

Howard (Subaru owner) reviewed 7/27/26

My car looked and drove like new…. It was less than 2mobths old at the time of the collision.

Communication with Roach about the car and timeline were perfect.

Linda (Honda owner) reviewed 7/24/26

We have had to use Roche Collision three times in the past year and a half. Every experience with Ken, Hector and the rest of the staff has been pleasant and very easy. They are completely on top of things and do all of the legwork for you - which we really appreciated! On top of that, the work they have done to our cars in order to repair them has been top-notch.

Maria (Volkswagen owner) reviewed 7/23/26

The people at Roche were helpful, insightful and communicative, i appreciated that. Thank you!

Sharzad (Mercedes-Benz owner) reviewed 7/10/26

I have been in this shop for a few times they do the best job in town. It’s unbelievable. I’m very happy and I will recommend them to everybody.

Michelle (Toyota owner) reviewed 7/7/26

Fast, efficient, great communication. Made it easy for me with relationship with mapfre

Easy process!

They were great, friendly communicative and thorough

Stephen (Subaru owner) reviewed 7/3/26

Msrk (GMC owner) reviewed 7/2/26

The customer service was great. They kept me informed to the whole process.

Michael (POLE owner) reviewed 6/22/26

Very nice and did an excellent job with the repair

Very nice, but could have been more proactive in updating me on the status of the car (waiting for parts, needing additional parts, etc.)

Jack (Subaru owner) reviewed 6/16/26

Rongcong (Volvo owner) reviewed 6/15/26

Great experience! Ken was very helpful and patient and keep me updated on the progress. Great communication.

Richard (Mercedes-Benz owner) reviewed 5/21/26

Very professional. Pleased with the outcome.

Arthur (Porsche owner) reviewed 5/15/26

I appreciate them being open on Saturday

Robert (Tesla owner) reviewed 5/15/26

Good communication along the way. The car was returned to me looking almost new. Well done!

Great customer service.

Linda (Subaru owner) reviewed 5/14/26

Excellent service, you made the repair experience enjoyable!

Beverly (Lexus owner) reviewed 5/11/26

Donna (Toyota owner) reviewed 5/11/26

Totally satisfied great work great turnaround time

Excellent if I had any questions, they were answered within minutes

Jeffrey (Toyota owner) reviewed 5/4/26

Trrrific and timely service. Highest recommendation.

Daniel (Honda owner) reviewed 4/29/26

Robert (Volkswagen owner) reviewed 4/27/26

Outstanding customer service from the moment I walked into the office to the moment I picked up the car.

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If your vehicle has been in a storm, call your auto insurance company or agent first to report the damage. Take photos of the car where it was damaged, including any branches, water damage, mud or other elements.

Roche Collision Inc

About Roche Collision Inc

Reviews (1,010)

899 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 4.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -