Roche Collision Inc

5.0 (1,027reviews)

100%

(617) 964-9000

64 Crafts St, Newton, MA 02458

100%

See Photos

64 Crafts St
Newton, MA 02458

Get Directions Website Email

About Roche Collision Inc

See Photos

64 Crafts St
Newton, MA 02458

Get Directions Website Email

In operation 102 years.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	8:00 am - 1:00 pm

* Holiday hours may differ.

Call

Website

Reviews (1,027)

Sort By:
Newest
Rating

915 Customers Rated

5 Stars

83.2% Complete

(854)
4 Stars

5.3% Complete

(54)
3 Stars

0.5% Complete

(5)
2 Stars

0.1% Complete

(1)
1 Star

0.1% Complete

(1)
< 1 Star

0% Complete

(0)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The level of professionalism and attentiveness from the moment customers walk in is frequently highlighted. Communication throughout the repair process is a strong point, with customers appreciating timely text updates and prompt responses to inquiries. Timeliness is generally well-regarded, with several customers noting repairs were completed faster than expected. A few customers mentioned they had to proactively reach out for status updates, suggesting more proactive communication during longer repairs could further enhance the experience.

Select to learn more

Service Quality
Timeliness
Communication

"Outstanding customer service from the moment I walked into the office to the moment I picked up the car."

"The company really did a wonderful job. Very helpful in guiding me through the process, kept me informed ..." Read more

"Roche performed excellent collision repair of my vehicle including hood, fender, bumper, and headlight replacement. Nice ..." Read more

"A positively delightful company from start to finish. You made it easy and painless for me and did a great ..." Read more

"... with only 2000 miles was rear-ended. Roche Collision repaired it back to its original brand new state. Thank you!" Read more

"Very timely and easy to work with. Also loved how clean and detailed my car was when ..." Read more

"Faster than i expected! They werent sure of course."

"I never asked them for a time, but it was done within six days. Excellent turnaround time."

"Right on time and they were able to take the car the day after the accident"

"Things took longer than expected for multiple reasons."

"Great communication throughout my repair process. Professional, informative, and courteous."

"Great service, work and communication. Will definitely come back if ever need body work."

"Great communication through process explaining unavoidable delays. Text system for updates."

"Fast, efficient, great communication. Made it easy for me with relationship with mapfre"

"The customer service was great. They kept me informed to the whole process."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Outstanding customer service from the moment I walked into the office to the moment I picked up the car."

"The company really did a wonderful job. Very helpful in guiding me through the process, kept me informed ..." Read more

"Roche performed excellent collision repair of my vehicle including hood, fender, bumper, and headlight replacement. Nice ..." Read more

"A positively delightful company from start to finish. You made it easy and painless for me and did a great ..." Read more

"... with only 2000 miles was rear-ended. Roche Collision repaired it back to its original brand new state. Thank you!" Read more

"Very timely and easy to work with. Also loved how clean and detailed my car was when ..." Read more

"Faster than i expected! They werent sure of course."

"I never asked them for a time, but it was done within six days. Excellent turnaround time."

"Right on time and they were able to take the car the day after the accident"

"Things took longer than expected for multiple reasons."

"Great communication throughout my repair process. Professional, informative, and courteous."

"Great service, work and communication. Will definitely come back if ever need body work."

"Great communication through process explaining unavoidable delays. Text system for updates."

"Fast, efficient, great communication. Made it easy for me with relationship with mapfre"

"The customer service was great. They kept me informed to the whole process."

Riju (BMW owner) reviewed 9/21/26

Daniel (Lexus owner) reviewed 9/18/26

Car looks great

Always responsive when I called

Melissa (Hyundai owner) reviewed 9/17/26

Will tell everyone

Looks like new! My car key doesn't flip open easily any more though

Ken and Rob were excellent and informative and friendly

Matthew (Audi owner) reviewed 9/16/26

Great communication. They replaced the part and painted so you can’t tell. Great detailing.

Keith (Hyundai owner) reviewed 9/14/26

Excellent

Amale (Acura owner) reviewed 9/14/26

Ryan (Acura owner) reviewed 9/14/26

Everything looks good

Ken communicated everything very well and made the process very easy

Jeffrey (Mazda owner) reviewed 9/10/26

Charles (Toyota owner) reviewed 9/7/26

I have recommended Roche Collision for years.

Roche did impeccable work on my car

Dave was great to work with. My interactions with everyone at Roche were pleasant.

Maria (Subaru owner) reviewed 9/2/26

Very professional staff. Very good at explaining the work that the vehicle would need. Clear about the time frame the work would take. Very happy with the work done to my vehicle. I would send all my relatives to you garage if needed. Thanks a million.

Very nice staff.

Jeffrey (Honda owner) reviewed 8/31/26

Hector is great!

Johan (BMW owner) reviewed 8/31/26

Allison (Acura owner) reviewed 8/27/26

I would definitely recommend them.

They were amazing! Very thorough, called back quickly when i needed them, were extremely friendly and did a fantastic job on my car. I would definitely use them again!

They always returned my calls and answered any questions i had. They knew what they were doing!

David (Lexus owner) reviewed 8/26/26

Kristen (Honda owner) reviewed 8/19/26

Fabulous job communicating, fabulous work fixing the damage, and made the communication to my insurance company Amica seamless! Thank you! I highly recommend them!

Great job communicating

Larry (Honda owner) reviewed 8/17/26

Ken is awesome - very professional in explaining everything and ensuring everything run smoothly. i can’t be more satisfied with the service. Super helpful and super knowledgeable.

Mark (Audi owner) reviewed 8/4/26

Great customer service. Work was done very well.

Paul (Lexus owner) reviewed 7/30/26

Just love the service, the transparency, attention to detail and a desire to get it right the first time.

Howard (Subaru owner) reviewed 7/27/26

My car looked and drove like new…. It was less than 2mobths old at the time of the collision.

Communication with Roach about the car and timeline were perfect.

Linda (Honda owner) reviewed 7/24/26

We have had to use Roche Collision three times in the past year and a half. Every experience with Ken, Hector and the rest of the staff has been pleasant and very easy. They are completely on top of things and do all of the legwork for you - which we really appreciated! On top of that, the work they have done to our cars in order to repair them has been top-notch.

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I-CAR and ASE are the two most recognized auto collision repair training and certification bodies in the auto body industry.

Roche Collision Inc

About Roche Collision Inc

Reviews (1,027)

915 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 4.5/5.0 -

Customer Service - 4.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -