O'reilly's Auto Body, LLC

5.0 (1,027reviews)
100%
32 Arsenal St,  Watertown,  MA  02472

In operation 40 years, 33 years at this location.

We have been repairing cars for more than 3 years here at O'Reilly's Autobody. Our collision center is known for its expertise, honesty, and stellar service.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • Cash
  • Check
Languages
  • Spanish
Hours
Sun Closed
Mon 7:00 am - 6:00 pm
Tue 7:00 am - 6:00 pm
Wed 7:00 am - 6:00 pm
Thu 7:00 am - 6:00 pm
Fri 7:00 am - 6:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.

Reviews (1,027)

Customers say
Overall Customer Satisfaction
Customers are highly satisfied with O'Reilly's Auto Body Shop. They consistently praise the excellent quality of repairs, with many noting their vehicles look brand new after service. The shop is commended for its clear communication, providing regular updates on repair progress. Timeliness is generally positive, though a few customers experienced slight delays. The staff is described as friendly, professional, and attentive. Many customers appreciate the extra touch of having their cars cleaned and detailed. The shop's commitment to customer service and high-quality work has led to numerous recommendations and repeat customers.
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"Top quality work done with no defects"
"My car looks new and very clean I am very happy with the results.Thank you very much"
"... extremely easy to deal with. They are thorough and their work is the highest quality." Read more
"Awesome job. The car looks like new."
"... update. My car was finished when they said it would be. My car looks and drives like new. Very happy!" Read more
"All repairs were done in time"
"... while my car was being fixed.Appreciated the update. My car was finished when they said it would be. My car looks and drives like new. Very happy!" Read more
"It was spot on when given a date for pick up"
"Excellent job and quick everybody was nice"
"There was no promises. It just took longer. Because of the parts that had to be ordered."
"... professional.The repair was done correctly. The shop communicated regularly with me about the progress of my vehicle and addressed all my concerns. The ..." Read more
"Excellent service and communication start to finish."
"Great quality of work and communication. I loved the texting."
"Excellent Work, Excellent Communication. Seem to have done a great job with repair, fantastic ..." Read more
"Absolutely! They called and texted asked for permission to text which I found very professional"

Likely to Recommend

Repair Quality

Customer Service

My Experience

Car looks great - I appreciate the detailing. Dustin was very communicative and helpful

Likely to Recommend

Repair Quality

The work is incredible. The matching of the paint was spot on. They even go above and beyond with the Buffing of the entire vehicle and cleaning the interior.

Customer Service

Everyone is so helpful, Dustin is very prompt. He answered my questions and accommodated my time frame without hesitation.

My Experience

Very good communications. Thank you.

Likely to Recommend

Repair Quality

Great job; a 10

Customer Service

My Experience

Excellent work. Top class customer service. Highly recommend. Thank you

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Repair Quality

Customer Service

The service was of a verey high standard. Communication was excellent. We will recommend this company for any further work or to friends. Richard Nurse

Likely to Recommend

I have my car back for 5 days and all seem to be working well.

Repair Quality

The details as to what the repairs were was clearly explained. The personal was courteous and knowledgeable.

Customer Service

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Repair Quality

Customer Service

Bernie was amazing. He was very professional and went out his way to make everything a positive experience. I would be happy to recommend O’Reilly’s to everyone I know.

My Experience

Likely to Recommend

Highly recommend.

Repair Quality

They set the standard ! Unquestionably THE best.

Customer Service

Simply the best. My third time in 20 years. Friendly , professional staff . Expert technicians. Highly recommend.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Dustin did a great job fixing the bumper and aligning the wheels.

My Experience

Quality work and the process was well explained and the work was completed before I expected

Likely to Recommend

Repair Quality

Great job

Customer Service

Great job

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Repair Quality

Customer Service

I recently had my Lexus repaired at O'Reilly Auto Body and I’m very happy with the service. The staff was professional, friendly, and kept me updated throughout the entire process. The repair work came out excellent, and my vehicle looks like new again. They made the whole experience smooth and stress-free. I highly recommend them to anyone looking for quality auto body work and great customer service.

My Experience

They did a great job on the repair and kept me updated throughout the process

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Repair Quality

Customer Service

My Experience

Yes o’reilly’s met my expectation even more I was happy to see a great job done and how well o’reilly’s kept me informed on my repair thank you

Likely to Recommend

Repair Quality

Customer Service

My Experience

You guys were terrific, and very, very nice!!!!!

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Repair Quality

Customer Service