Webster Auto Body

5.0 (712reviews)
100%
69 Webster Ave,  Somerville,  MA  02143
Bot
Shop AssistantSparkles

Established in 1902 by A.J. the blacksmith. The business has evolved as a blacksmith shop to a high end repair facility. Our mission is to provide exceptional customer service to all of our customers and to exceed every customer's expectation with our high quality repair services.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Hertz®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (712)

Customers say
Overall Customer Satisfaction
Customers consistently praise Webster Auto Body for outstanding service quality, clear and proactive communication, and timely repairs. Many highlight the exceptional workmanship, with vehicles returned looking brand new, often detailed inside and out beyond expectations. Customers frequently commend the transparent, stress-free process including expert handling of insurance claims. The shop's welcoming, family-like atmosphere and knowledgeable staff earn repeated loyalty, with many customers returning for decades. A few customers noted they would have appreciated more frequent status updates during repairs, and occasional minor coordination issues were mentioned, but these were isolated and generally resolved promptly by the team.
Select to learn more
"I have been going to Webster‘s for decades. Their service is excellent. They are both professional and honorable. I couldnt recommend them more."
"There is just no better place then Webster Auto Body the quality is unsurpassed and the people you deal with are excellent."
"I cannot speak highly enough about Webster auto Body. Ive had to use their services a couple of times ..." Read more
"Great Service, excellent quality work. I would only have Auto Body repair work done at Webster ..." Read more
"Exceptional workmanship. My car looks so amazing inside and out. Outstanding communication along the way. Professional, ..." Read more
"Excellent, very skilled and timely service. Perfect management of all repair process and process ..." Read more
"... in over a week due to the complexity of the job. I dropped my vehicle off on 82525 and got it back on 82825." Read more
"Service was great and car looks great. Took a few days longer to fix, which was fine but wouldve been good to know once it was clear to the shop. Of course, I know ..." Read more
"From the beginning to the end Webster Body is over the top when it comes to customer service & communication. They are the very best"
"Consistent clear communication, I always felt informed and like I understood next steps and options"
"... years, inside and out. My only complaint would be that I would've appreciated a bit more status updates. They had to make some adjustments to the plan that ..." Read more
"Superb work and communication about the job status. No one wants more encounters with a body shop but ..." Read more
"Dropped it off on a Wednesday, didnt hear from them until the following Wednesday when I called to find out about status"

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

From my phone call inquiry, to the process of repairing my car, to the end results, it was a great experience. Everyone was so nice and outgoing, and customer service was outstanding. Thank you for great job.

My Experience

Likely to Recommend

Repair Quality

Adam was very professional, knowledgeable, and helpful in all our dealings. Car looked like new when they finished with it.

Customer Service

Returned Clean

My Experience

The repair exceeded my expectations! I am so happy with the results - it looks better than new! I’m so grateful to your team for the time and care they took, and how smooth the whole process was, from quote to pickup. Thank you so much!!!

Likely to Recommend

Repair Quality

Amazing shop - Adam was really great in getting a quote and keeping me updated. The work was incredibly clean - looks like a new car and I am beyond impressed. They also detailed it really well. Price was fair and I would highly recommend!!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Webster is the best! It’s a great experience.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Adam is the best

Returned Clean

Likely to Recommend

Repair Quality

Excellent job matching paint on 20+ year old car. Adam was fantastic to work with as well. Great experience all around.

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Travis did a fantastic job with my car. He was also great to deal with. Excellent communication and estimation skills. The cost of the repair was fair and as expected. I hope I'll never again need to get my car repaired, but if I do, I'll be back at Webster. Thank you so much.

My Experience

Exceptional workmanship. My car looks so amazing inside and out. Outstanding communication along the way. Professional, knowledgeable, friendly and thoughtful staff who are incredibly talented. Couldn’t be happier. Thank you Webster Auto Body. You rock!!!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Everything was wonderful.

Customer Service

Paying for my Uber to the rental agency when my phone refused to connect was truly above and beyond the call of duty.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I’m a 4th time customer that says everything, very pleased w/the jobs done.👍

Likely to Recommend

Professional/ friendly people

Repair Quality

Customer Service

Very pleased w/ Webster Auto Body

Returned Clean

Likely to Recommend

Repair Quality

Very communicative, and did a really fast, thorough, and excellent job.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

A friend

Repair Quality

Customer Service

Fast repair and good Coustomer service

Returned Clean