Rogers Classic Collision

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I think your company did an excellent job on repairing and painting my car

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

In order for me to continue to be a return customer, I would have to be totally satisfied with the service you all provide. I have a few more jobs that I am honored to say I will be returning. Thanks again for your great service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 1.5/5.0

Repair Quality - 1.5/5.0 -

Never finished work. I Was told when part arrived, I would receive a phone call to bring car back in. Also long wait time to receive vehicle.

Customer Service - 1.5/5.0

Returned Clean

My Experience - 0.0/5.0 -

I paid $500 for my car to work like it did before somebody stole it! Now my car is WORSE! & i cant even get in my car because yall changed my ignition and key but not the door handle!!! Not to mention it took 3 months for yall to even give me my car back!

Likely to Recommend - 0.5/5.0 -

I wouldnt dare refer no one there.

Repair Quality - 0.5/5.0 -

I didn't have a good experience at all. My car was worse then what it was when someone stole it. It took them 3 months to fix my car. I spent $500 to get a lemon car out of the shop. They called me more to pick up the car more than they ever called me to even give me updates on my vehicle. I would never go back.

Customer Service - 3.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0 -

I guess if someone wants just what they need done and are okay with lack of communication.

Repair Quality - 3.5/5.0 -

Customer Service is lacking. Communcation with car owner and company seems to only happen when customer reaches out to Rogers. They act like the car owner is inconveniencing them when an update on car is requested. Repairs on my car seem ok....

Customer Service - 1.5/5.0 -

if they were in the business of just customer service, they wouldnt be in business at all

Returned Clean

Likely to Recommend - 0.5/5.0 -

Disappointed. I gave you my complete faith and respect and turns out, not a high quality result.

Repair Quality - 2.5/5.0 -

Hood latch fits poorly and is difficult to open, stated per PEP BOYS, and per Mercedes Benz of Macon. My concern is now the hood doesn't fit right.. I was delayed on my trip home when the ENGINE warning light came on 12 miles north of Macon GA. I had to find a dealer service center in Macon, was stuck there 3+ hrs, much of that time from them trying to get hood open. Turns out, the manifold intake hose wasn't connected. PEP BOYS only put new tires on, alignment, and oil/filter change. They didn't touch the intake manifold or anything else, except trying to open hood. For what I paid, I expected better.,

Customer Service - 3.5/5.0 -

7, because I was told car was ready last Tuesday, drove there, and discovered it was not complete. I wasted a trip and dragged my 87 year old Dad along for the ride,, wasting his time too.

Returned Clean

Likely to Recommend - 5.0/5.0 -

I have no complaints! They were definitely 🔥🔥🔥

Repair Quality - 5.0/5.0 -

Team did a great job!! Very satisfied!

Customer Service - 5.0/5.0 -

Very welcoming!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Staff was friendly and helpful. I was able to get an estimate quickly upon request..They worked with my insurance company with professionalism and I was able to schedule my repair in a very timely manner. I.am extremely satisfied with the service. My car looks like new and I highly recommend Roger's Classic Collision to anyone looking for a professional job. I am well pleased. Job well done!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Need to improve given customer the right information and follow up.

My Experience - 5.0/5.0 -

The repair taken a long time and I know you all was waiting on the part. I am very please with your work. My car look so good it was worth waiting for!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0 -

I would give them 10 if they pay attention more to the details. They missed few spots on my car and now I have to return it for them to fix it which is very inconvenient.And Melvin mentioned that I may have to pay extra if I ask them to fix other items that their staff missed to do .They marked my car of what needs to be done.If they just do an extra diligence to their work, before releasing it to the customer, it would be avoided. Please check everything once or twice of three times if needed to make sure that the car is fix accordingly before giving it back to your customers and don't charge them extra if you made a mistake and had to fix it.

Repair Quality - 4.5/5.0 -

Rogers Collision team is very helpful and answer all my questions.

Customer Service - 4.5/5.0 -

Great customer service.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very nice people and they worked with me until I got my car paid in full

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 3.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

The Roger Classic Collision staff treated me with respect. Kindness and the repair was completed as scheduled by a professional team. Thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The staff were pleasant, knowledgeable and professional. My repair to my truck was excellent and I would have them to do all my future work if needed.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

The overall crew is excellent Miss Nadine is top notch she deserves a raise

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Excellent repairs. Incredibly personable and kind customer service team. Cost and repair time were totally reasonable. Stress Free experience. Highly recommend Rogers Classic Collision.

Likely to Recommend - 5.0/5.0 -

I got four quotes and am so glad I went with Rogers Classic Collision. Fair price! Fast turnaround! Fantastic work!

Repair Quality - 5.0/5.0 -

Looks wonderful! Good price! Quick turn around! Thank you!!

Customer Service - 5.0/5.0 -

Really good professional and thoughtful communication.

Returned Clean

My Experience - 5.0/5.0 -

This location was very professional and also made sure that I understood about the repairs and the process.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean