Rogers Classic Collision

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

We are very please with results and the customer service that was provided.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

When I arrived to pick up the car it still had blue writing on the window, an ID number hanging from the mirror, and the ID number still on the key fob. In addition, I was told that the car would be detailed. No one told me that it wasn’t going to be done today because the detailer was out sick. Instead I was informed when I ARRIVED, and was told to come back tomorrow. If the detailer was still sick they’d carry it to the other shop to have it done. Why couldn’t they have already done that instead of having me drive back another 50 minutes and wasting gas? Also, Nadine referred me to Melvin to talk about why the battery needed to be jumped and the car was running with the lights and heat on when I got there. He didn’t come out for me. I was told that he was busy. But he came out to speak to a Caucasian couple. That didn’t look right. Nevertheless, the bumper was repaired beautifully, but it was overshadowed by the poor customer service I received at the end. Lastly, I was so distracted by all the unfinished business that I failed to point out a scratch on the back passenger door near the wheel that Melvin said would be included in the $550. Apparently there was a lack of communication with the rest of the team, since it wasn’t done and they were ready to charge me $771 instead of $550. Overall I am a very, very DISSATISFIED customer. I spent my hard-earned money. No insurance was involved. I deserved better than I got. What looked like a professional operation left me scratching me head. However, I think every effort was made to satisfy the Caucasian couple. Perhaps they spent more money. Or maybe their business was more appreciated. I will return for the detailing since I was told that all customers get that, even though I’m in the process of moving and have no additional time, energy, or resources. I expected it and I want it. Nadine and Melvin really worked with me to get a price I could somewhat afford, and I really appreciate that. Ultimately, however, it didn’t include all that was said. Who knows what will happen with the scratch on the door once I bring it to their attention. I should have left the car UNPAID until everything was done properly, but I couldn’t afford to pay for the car rental a third day, nor do I have the time to be without the car. I’m very DISAPPOINTED! I don’t deserve to be treated like a second class citizen!!! I would have a hard time referring them to someone else.

Likely to Recommend - 4.0/5.0 -

They excelled in customer service thanks to Nadine. The repairs were perfectly done. The glitches that I experienced at the time of pickup hopefully were the exception, and not the norm. They have since bent over backwards to provide excellent customer service from “everyone” that I dealt with, and committed to finishing what was promised. Nadine even threw in a bonus for me!

Repair Quality - 5.0/5.0 -

The front bumper was beautifully repaired.

Customer Service - 3.5/5.0 -

Nadine was absolutely exceptional. Melvin bent over backwards to give me an affordable estimate. Both Nadine and Melvin Jr. bent over backwards to accommodate me in resolving some issues that resulted at the time of pickup. And at their other location on Iris Dr where I went to have the car washed, the customer service was wonderful. Mr Holborough was very thorough, even asking me what I wanted done. I appreciated all the apologies and efforts made to right the wrongs that had initially occurred.

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

All around good Auto Body Shop

Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0 -

Back window install wrong. Scratches on newly painted replacement door. No call back after leaving a messages to get work done.

Customer Service - 3.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0 -

The overall quality of the work is not up to par to me. It looks as if it was rushed for the most part. The damage was fixed and looks great but the paint job needs improvement. There’s a spot on the part of the car where it was missed. The spot is a slightly different color than the factory paint.

Customer Service - 3.5/5.0 -

The receptionist is okay. She does give off an attitude depending on how busy they are. She doesn’t sound as nice in person as she does on the phone.

Returned Clean

My Experience - 5.0/5.0 -

Everyone was super helpful and kept me in the loop the whole time. My car looks great, and the process was easy. Shoutout to ya’ll!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The team did an excellent job repairing my bumper. You can't tell there was ever any damage. I was also completely surprised that my car was detailed, inside and outside by your team. They truly went above and beyond my expectations. I highly recommend your company. Fantastic job!!

Likely to Recommend - 5.0/5.0 -

I’d recommend to my family and friends, etc.

Repair Quality - 5.0/5.0 -

My experience with Roger’s Classic Collision was A1. I thought I was going to have to scrap my car but everyone at RCC were willing to work with me. My car was repaired in less than a week. Everyone at RCC were emphatic and understanding of my situation. I’d return for all my car repair needs to Roger’s Classic Collision and recommend my family and friends as well. Thank you RCC for making a stressful situation less stressful and giving me my car back.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very friendly, excellent work. Would recommend to anyone and I definitely will use them if ever I need repairs made.

Likely to Recommend - 4.5/5.0 -

Would have no issue recommending then.

Repair Quality - 4.5/5.0 -

Appreciated how well the people there worked with you. BTW their pricing was very good. I have a Aston Martin Vantage and they took very good care of it. Thanks

Customer Service - 4.5/5.0 -

Very good job.

Returned Clean

My Experience - 0.0/5.0 -

Your manager was horrible yanri I think her name is. Whenever I called and was speaking to the front desk, they were really nice. Help me with my questions. Misunderstanding, stretch to talk them out to me. It was understood that there seemed to be some miscommunication, so I guess I can give her that as a benefit of the doubt, but she could have been like the others. And just tried to talk to me to clear it up. But instead, she tried to overcharge me. It was really rude, talking down to me on the phone. I should have handled it differently instead of clapping back at her but I return the energy that i'm given

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I had a tremendous experience getting my Nissan repaired at Rogers Classic Collision! The front office ladies were so friendly, professional, and caring. Got a great deal! The repairs and cleanup were excellent. I would not hesitate to recommend Rogers Classic Collision!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everyone was very customer friendly and took care of the repair efficiently

Customer Service - 5.0/5.0 -

Great customer service!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I paid my bill before I look at the truck. I just feel like they are professional And I was pleased at the work.

Likely to Recommend - 5.0/5.0 -

Yes I will tell someone

Repair Quality - 5.0/5.0 -

Thank you for excellent work

Customer Service - 5.0/5.0 -

It was awesome

Returned Clean

My Experience - 5.0/5.0 -

I'm very satisfied with the outcome of my vehicle..everyone was very attentive to my needs.. I highly recommend this shop!!

My Experience - 5.0/5.0 -

Staff was very polite and professional. End result of repairs was great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work and staff with great attitude, I’ll definitely refer friends, family and colleagues.

Customer Service - 5.0/5.0

Returned Clean