Rojo Auto Body Corp

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

There good

Repair Quality - 4.5/5.0 -

Coming back I have a loud noise when I reverse want to know why other then that great work always

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Incredible service! Quick and efficient. Kept me in the loop the whole time. Couldn’t be happier :) highly recommended

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Totally satisfied except for one little problem. My engine does not shut off when idle anymore

Customer Service - 4.5/5.0 -

Very courteous and professional

My Experience - 5.0/5.0 -

I was completely satisfied with my jeep& happy with the cleanliness in which it was returned to me. The professionalism & courtesy shown to me was very good. Thank you! Hope not to see you again😃!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was extremely satisfied with my experience & courtesy shown to me by staff. My car was cleaned inside & outside. Thanks to the staff.

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

I recently had the unfortunate experience of dealing with Rojo Collision on Foster, and I must say it was far from satisfactory. My car suffered a dent in the bumper due to a hit-and-run incident, and I entrusted Rojo Collision with the repair job. However, what followed was a series of disappointments and frustrations that left me deeply dissatisfied with their service and professionalism I dropped off my car on May 13, 2024, as per their request, with the expectation of having it back by May 21st, or at the latest, the 22nd. However, those deadlines came and went without any communication from the shop regarding the progress of the repair. It was always me reaching out to inquire about updates, which is not the level of service I expect from any reputable establishment. Moreover, I expressed my concern about incurring additional expenses for a rental car out of pocket while waiting for the repair to be completed. I even suggested keeping my car until the necessary parts arrived to expedite the process. However, my concerns were dismissed with unacceptable lame excuses, and I was assured that the repair would be completed promptly by the 24th . Fast forward to today, the 29th of May, and my car is still not ready. Yesterday I received an email asking me to rate services and I haven't even gotten my car back. In addition they advised my insurance company that it was completed. My insurance company found it incredibly strange and reached out to them as well. When I called the shop to understand the delay, I was met with vague assurances from Stephanie, who claimed that my car would be ready by Wednesday or Thursday at the latest. It is baffling to me that replacing a bumper could take this long, especially when it was initially promised to be a much quicker process. If there were delays the company should have proactively communicated and offered me to pick up the car until the parts came in. What truly irks me is the lack of transparency and accountability demonstrated by Rojo Collision throughout this ordeal. If they had been upfront about the expected timeline for the repair, I could have made alternative arrangements to minimize inconvenience and additional expenses. Instead, I was left in the dark, constantly chasing after updates that were never accurately provided. In conclusion, I would not recommend Rojo Collision on Foster to ANYONE based on my experience. The level of customer service I received was beyond deplorable, and the overall handling of my car repair was utterly unacceptable. In hindsight, I regret not sticking with Rojo on Bergen, where I have had more positive experiences in the past. Needless to say, I will not be returning to Rojo Collision on Foster, and I caution others to think twice before entrusting them with their vehicle repairs. SERIOUSLY!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Job well done

Customer Service - 5.0/5.0 -

Excellent

My Experience - 5.0/5.0 -

They have a very seamless repair process. Truck was repaired like new within a couple of days.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

fast efficient service.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 3.0/5.0 -

I am pleased with the job

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very friendly and kept me posted as to the status of my repair. The office is actually the nicest collision shop I've been to. Very happy with the experience.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I appreciate the handling of the claim directly with the insurance company through the actual repair of the vehicle. I brought the car there from 100 miles away. That’s how much I appreciate Rojo Collision.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent repair; perfect color match;

Customer Service - 5.0/5.0 -

Jim. Jr. keep me updated and worked out all dealings with Allstate.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0 -

I was referred to them and am not disappointed. I will in turn refer others

Repair Quality - 5.0/5.0 -

Everything was handled professionally

Customer Service - 5.0/5.0 -

Very professional from The first phone call

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 1.5/5.0

Repair Quality - 1.5/5.0 -

The most important part about fixing my vehicle is making sure that the paint job is dealership showroom perfection and that all parts are replaced or fixed and aligned to its normal state. It’s unfortunate that I am not completely satisfy with the paint job due to fisheye within the paint job and in addition my bumper was also scratched due to the vehicle accident and either the bumper was never removed to see if there were any additional damages behind the bumper such as maybe a broken bracket or pin. Hence my passenger headlight is not placed properly within the bumper. I did return to see if it can be adjusted and they tried but because that area is no longer aligned properly it will not fix my issue. I refused to keep going back to express my concerns bcuz when I go for one thing either something else is wrong or I end up finding another issue while the vehicle was being repaired. Workers are pleasant and willing to assist except for the Spanish guy with the blowout hair who moves the car around, and compounds the vehicle however work seems rushed which led me to leave this long review. Sorry not satisfied with the Repairs 😏😏😏

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

The back door on the passenger side cannot be open from the inside.

Customer Service - 5.0/5.0 -

The staff is very friendly and courteous.